Technical support engineer on March 2006
IBM Info Services
Total years of experience :12 years, 2 months
IBM Info Services (March 2006 - February 2012)
Info Services is an Exclusive Service Provider to IBM. Joined in the company as a Technical support engineer on March 2006
Responsibilities
• Providing technical solutions for Servers and computers with Windows 2000, XP, 98 and Linux platforms. Service support for IBM Servers & desktops
• Configuration of Cisco 3800/3700/2600/1800/1700 series routers, Cisco 6500/2950 switches, monitoring NAP connectivity and configuration of Channalised E1, ISDN PRI, ISDN BRI., MPLS, Routing protocols like OSPF, EIGRP, RIP etc., NAT configurations,
Employment History
Darwish Infosolutions India Pvt Ltd. (July 2005 to March 2006)
• Worked as Technical Support Engineer from July 2005 to March 2006 for Installation and troubleshooting of medium sized networks and providing technical solutions for Servers and computers with Windows 2000, XP, 98 and Linux platforms.
KELTRON (October 2003 - June 2005)
• Worked as a Service Technician at M/s KELTRON, Calicut Area Sales Office for the service activities of Malappuram district from December 2004 to June 2005 where my duties and responsibilities includes Installation and maintenance of IBM and Acer Servers, Installation of LAN, network printers etc.
• Worked as Technician Apprentice at M/s KELTRON, Vellayambalam, Thiruvananthapuram from October 2003 to October 2004. where the activities involved are,
Webpoint Microsystems (July 2002 - October 2003)
• Worked as an onsite Service Engineer at M/s Webpoint Microsystems, Venjaramoodu, Thiruvananthapuram, from July 2002 to October 2003. for Hardware and Networking problems - configuration and installation of PCs and peripherals, Installation & Configuration of windows 98, 2000 professional, 2000 Server, XP Home Edition, Professional Edition & Linux.
Personal Skills
❑ Leadership, Team player
❑ Ability to quickly adapt and acclimatize to the new environment
❑ Helpful, attentive and patient
• Quality checking of Servers, PCs, Printers, Scanners etc., Installation, and Maintenance & Networking of Keltron branded PCs, IBM PCs, Acer PCs. Installation and Servicing of Computer Peripherals viz., Printers, Scanners, Modems, etc. Installation and Configuration of windows 98, 2000 Professional, 2000 Server, 2003 Server, XP Home & Professional and Linux.
❑ Three Year Engineering Diploma in Computer Hardware Eng from Govt. polytechnic college Attingal, (Kerala) with an Aggregate of 67.1%. ❑ HSE from Board of Higher Secondary Examination, Kerala Govt. ❑ SSLC from Kerala Public Examination Board ❑ CISCO Certified Network Associate (CCNA) Cisco ID: CSCO11168043 ❑ Microsoft Certified Technology Specialist (MCTS) Microsoft Certification ID: 8846244