Business Development Assistant Manager
BPO+
Total years of experience :17 years, 2 Months
- Builds market position by locating, developing, defining, negotiating, and closing business relationships.
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
SALES ASSOCIATE Springfield clothing, al Ghurair retail Marina mall, abu dhabi, uae March 2012 - April 2014
• Handle cash and credit sales
• Process, price and shelve incoming products
• Assist in cleaning and maintenance of the store
• Maximize income while not compromising culture or values
• Evaluate existing store layout, suggest & implement improvements
• Maintain shelf organization & stocking
• Run the till, make sales, answer customers' questions, channel customer complaints to proper avenues
• Effectively communicate store policies to customers
• Provide a safe and welcoming retail environment to customers of all abilities/experience
• Maintain current knowledge of market prices for store items, and work to ensure pricing consistency amongst all staff & volunteers
• Assist in the training of store staff and volunteers
ACCOUNT SUPPORT EXECUTIVE HSBC HDPP 5150 North ave, northgate cyberzone alabang muntilupa city, phil Sept.2009 - Dec 2012
● Handles financial accounts.
● Understanding the customers' needs through effective listening and questioning skills
● Provides the best solution possible in order to settle dispute and/or problems
● Consistently generated additional revenues utilizing through product knowledge and friendly sale techniques to up-sell additional services that will establish win-win situation to both customers and company
● Adhering to agreed processes, meeting required work standards, targets and objectives
CUSTOMER SERVICE REPRESENTATIVE
GE MONEY SERVICING PHILS
4F PLAZA A BLDG, DOTCOM DR. NORTHGATE CYBERZONE ALABANG MUNTILUPA CITY, PHIL
Feb. 2008 - April 2009
● Handles financial accounts.
● Assists customers with their concerns and provide accurate solutions to help them with their accounts.
● Consistently generate additional revenues utilizing through product knowledge and friendly sale techniques to up-sell additional services that will establish win-win situation to both customers and company.
Handoes credit card accounts of US based clients.I was responsible for assessing their credit score for their applications, activation, payments, disputes, billing, rewards and cancellation.HN
Customer Service Representative
KGB (formerly INFONXX) • Paseo de Sta. rosa, sta. rosa laguna, phil Jan. 2006 - July 2007
● Handles customer inquiries and provide appropriate information depending on their needs.
● Constantly coordinating with the team to ensure that we are hitting the metrics set by the client.
● Generated return customers by offering attentive and personalized service.
Polytechnic University of the Philippines Bachelor of Business Administration Major in Marketing 2000-2005 Graduated as Class Valedictorian in Primary level and awarded 3rd honor in Secondary
1996-2000 Oogong Elem. School Primary Education (Valedictorian)