Habiba Ahmed, ES

Habiba Ahmed

ES

Trust Middle East Co. Ltd

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree,
Experience
5 years, 11 months

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Work Experience

Total years of experience :5 years, 11 months

ES at Trust Middle East Co. Ltd
  • Saudi Arabia - Jeddah
  • May 2010 to June 2011

• Responsible for handling all incoming and outgoing calls and attending customers on phone.
• Responsible for all incoming and outgoing faxes and keeping their confidentiality.
• Responsible for arranging appointments and booking sight surveys.
• Responsible for preparing and handling daily schedule of technical staff.
• Responsible for correspondence between GM and the technical staff.
• Responsible for daily E-mail correspondence with customers.
• Responsible for Maintaining Stock Reports, i.e. outgoing and Incoming of Stocks.
• Responsible for handling entire maintenance staff’s schedule.
• Responsible for communication between the clerical staff and the administration.

Customer Care Representative at Nueva Andalucia Compound
  • Saudi Arabia - Jeddah
  • July 2009 to April 2010

• Responsible for handling all incoming and outgoing calls (& operating Nortel Meridian Telephone system).
• Responsible for all incoming and outgoing faxes together keeping the record of each fax.
• Respond to customer enquiries and providing facility and rental information about the compound.
• Handle and resolve customer complaints and providing them with product and service information.
• Responsible for handling recreational facilities and limousine bookings for the residents and providing them all assistance regarding other compound information.
• Responsible for handling daily schedule of maintenance staff.

Front desk officer at Early Int'l learning institute
  • Saudi Arabia - Jeddah
  • June 2008 to May 2009

• Responsible for everyday internal/external correspondence.
• Handling all incoming and outgoing calls for the institute and directing calls to the appropriate authorities.
• Directing visitors to the appropriate authorities.
• Responsible for maintaining efficient archiving system.

Administrative Assistant at PISJ
  • Saudi Arabia - Jeddah
  • June 2007 to January 2008

• Attending all incoming calls and providing the callers with the information related to admission requirements and eligibility criteria.
• Handling all personal documents and data book of staff and other confidential faxes.
• Responsible for handling office filing system and official E-mail correspondences.

Education

Bachelor's degree,
  • at Arab Open University
  • June 2014

• Bachelors of Science in IT & Computing, Arab Open University (’11-current) • 4 A’ levels (GCSE) in subjects of ICT, Physics, Chemistry and Biology,University of Cambridge, (2009) • 6 O ’levels (IGCSE), GR “A” in IT, English, Mathematics, Physics, Chemistry & Biology, UOC, (2007) • Appeared for SAT II (Physics, Chemistry & Bio) & TOEFL (ITP), attained high scores in both, (2011)

Specialties & Skills

Administration
Microsoft Office
Clerical Skills
Customer Service
Microsoft office, Computer & Internet skills
Efficient handling of multiple tasks
Standards & Strategies understanding (Education)
Data Entry (Typing skills)
Assessment Development Planning (Education)
Time allocation & its management
Communication & Coordination skills

Languages

English
Expert
Arabic
Beginner
Urdu
Expert

Training and Certifications

Professional Development Cert for “TEACHING BEGINNERS” Cambridge, Obeikan (Certificate)
Date Attended:
April 2013
Valid Until:
April 2013
DNA of 21st Century Educator (Certificate)
Date Attended:
February 2013
Valid Until:
February 2013
ELTPN(English Language Teaching Professional Network) (Certificate)
Date Attended:
March 2013
Valid Until:
March 2013