Office Manager
Masar Printing & Publishing - Dubai Media Inc.
Total years of experience :15 years, 10 months
• File Management; Creating & Maintaining File System
• Media-Coordinator; conduct research and prepare material for media (Press-Release, Interview, Announcement, Presentation)
• Copy Writing; Drafting communication briefs (Official Letters, Circulars, Memos…etc) in both Languages; Arabic & English
• Copy Writing; Creating Written Material at all communication Means (External & Internal)
• Internal Event Management; Seniors Meetings, Training within the Sector, Seniors Event (in & out of offices)
• Translation of Marketing & Administrative Material (English-Arabic & German-Arabic & vice versa)
• Communication Flow Management (Handling the Communication Flow; internal & external)
• Digital Marketing; Handling Social Media Posts, Responses to Messages, Optimizing the benefit of the Social Media
• Office Management tasks (Collaterals, Samples and giveaways)
• Minutes of Meeting; Seniors Meeting MOM, Prepare Work Plan, prepare & execute Follow-up List
• CEO Work; Creating and managing the “TO-DO-LIST” of the higher management within the Sector (Planning, Collecting Data, Analyzing, Research, Preparing Summarizing Reports, Suggesting Solutions and following up on the Action Plan
• Managed a portfolio of 426 potential termination cases and partially unreachable customers. Established contact with CM’s for 307 cases, dues cleared for 29 cases of an approximate total value of AED 17 Million in 4 months
• Prepared a complete filing for 149 cases; prepared the files, investigated the contact details, uploaded files into the DLD system, followed up for the DLD (Dubai Land Department) termination notices (first & final), mailed the notices to the concerned parties and removed the units from DLD Registration system
• Structured tracking system for Tameer issued notices, DLD notices and the DLD termination procedures statuses
• Developed a weekly management ‘dashboard’ report to identify the future work plan and to list and prioritize goals
• Developed a time management system for the Termination cases based on the requirements raised (in parallel or in sequence)
• Managed a portfolio of 360 Million VIP (high net worth) clients; collected AED 92 Million in 20 months
• Negotiated and closed 37 commercial deals to generate AED 32.5 million of collections revenue
• Structured win-win deals through financial (NPV, Weighted Average Life, etc) and practical metrics (affordability, attractiveness)
• Developed a weekly management ‘dashboard’ report to guide efforts and identify areas of concern
• Led all aspects of relationship management: customer care, financial management, contractual analysis, terminations
• Managed a portfolio of customers’ accounts
• Handled the customers’ requests in correspondence to the economic recession
• Conducted transfer of titles of the units in co-ordination with the land department of Dubai
• Handed over 550 apartments and offices in a major project in Dubai
• Took ownership of the customer inquiries, requests and complaints
• Resolved contractual agreements and payment related issues
• Handled the marketing functions related to the customer care department
• Handed over to customers 3 projects in Dubai and Northern Emirates
Nov 2006 (GITEX) Sites Power Training Institute, Dubai www.sitespower.com Exhibition Representative
Jun 2006 - Aug 2006 Canon Middle East, Dubai www.canon-me.com Intern, MIS
After Sale Survey
Contacting Customers for feedback
Collecting contact information
Secondary & Primary Research
Master of Strategic Marketing
Short Courses in - Organizational Behavior - International Finance - Corporate Finance
B.Sc in MIS (minor in Marketing)
