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Haider khan

Senior Manager Franchise Support Office and Business Development

APTECH Pakistan Operations

Location:
Pakistan
Education:
Master's degree, Sales & Marketing
Experience:
25 years, 3 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  25 Years, 3 Months   

January 2017 To Present

Senior Manager Franchise Support Office and Business Development

at APTECH Pakistan Operations
Location : Pakistan - Karachi
• Regional Management: Acts as a liaison between Head office and Franchisees; Drives the coordination of management solutions for the franchise business needs through the efforts of other team members.
• Business Development: Works with new and existing franchisees in establishing and developing their sales strategy and revenue planning, as well as monitoring key performance indicators for each franchisee. Works closely with Center Managers and Business Partners to ensure revenue generation and marketing will go in smooth manner to increase company’s growth.
• Operations: Conducts operational review to understand the health of the businesses in assigned territory. Creates and monitors actions steps for corrective action. Recognizes and disseminates best practices information.
July 2015 To January 2017

Senior Manager - Administration & Travel

at Greenstar Social Marketing (G) Pakistan
Location : Pakistan - Karachi
Promoted to Senior Manager.
• Manage the entire administration function in the location independently, Reports to General Manager - HR & Administration.
• Discharging responsibilities on whole gamut of administrative areas ranging from policy compliance by employees to travel, accommodation, vendor management, contract administration, inventory management, security and safety of assets as well as personnel and adherence to legal requirements.
• Manage a team of staff members and work closely with the senior executives, Chairman, CEO, DCEO and all the Board Directors in the Firm.
• Lead the project management initiatives of the Firm for identifying new office space, vendor selection to execute office design and development, project execution, refurbishment and commissioning of the office in all respects.
• Plan, organize, direct and control the work activities of the team members in order to provide prompt and efficient services to internal customers
• Responsible for ensuring facilities management, including utility operation and maintenance, for all offices in the location
• Implement travel and accommodation policy of the Firm for visitors and new joiners (employees) in coordination with other departments.
• Maintain healthy and hygienic operation of staff cafeteria through identified vendor / contractor.
• Analyzing the need, developing and executing the support systems and putting in place required systems for services like security, safety, housekeeping, preventive maintenance, pantry operations, office stationery and parking management.
• Responsible for transport management, including company owned vehicles (Pool Vehicles) and parking management in office precincts.
• Responsible for complete arrangements for annual events, conferences, seminars and other functions of the Firm organized from time to time.
• Coordination with PSI (Population Service International - Washington) staff to assist in all visa protocols, security and accommodation.
October 2013 To July 2015

Manager Administration & Travel

at Greenstar Social Marketing (G) Pakistan
Location : Pakistan - Karachi
• Serve as primary point of contact for all internal and external communication related to Travel.
• Monitor travel policy compliance and provide options to increase compliance.
• Monitor travel alerts and work with travel agency to ensure affected travelers are located, contacted promptly, and assisted through any travel disruptions.
• Assist dedicated agent with completion of complex executive travel arrangements and liaise with travel agency/dedicated agent as required.
• Present proposals and recommendations to management on cost savings initiatives and improved service related to Travel.
• Working in partnership with the Procurement Department, manage, coordinate and negotiate contracts with airlines, ground transportation vendors, rental car agencies, hotels, etc. to obtain cost savings while preserving a reasonable travel experience.
• Develop a world-wide strategy for all federated locations to include pricing, policies and processes.
• Provide assistance to Conference Planning to negotiate group hotel rates and airline discounts.
• Work closely with travel agency to establish service level expectations, review travel requirements, monitor industry trends, and identify improvement opportunities.
• Responsible for the creation, review and reconciliation of various reports, statements and invoices.
• Manage the oversight and administration of the travel on-line booking tool, Concur, to include updates, new users, and profile changes.
• Advice travelers regarding passport and visa requirements, TSA rules and applications, rates of currency exchange and other travel-related details as needed.
June 2013 To October 2013

Regional Sales Manager - South

at Avari Hotels International (Pvt.) Limited
Location : Pakistan - Karachi
o Promoted to Regional Sales Manager for Lahore, Islamabad and Dubai Properties.
o Establish and maintain a positive, professional relationship with clients through effective, timely, and reliable communication.
o Achieve budgeted revenues, personal sales goals and maximize profitability.
o Develop and maintain favorable working relationships and open communication with all departments.
o Develop profitable sales through outside sales calls, and maintain active sales contact on all assigned accounts within all market segments.
o Service current clients and assertively rebook them.
o Report product quality feedback to the Director of Sales.
o Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins
o Develop and execute monthly focused and aggressive action plans
o Communicate all pertinent information on upcoming group needs, VIP clients, meeting functions to hotel department staff.
o Maintain knowledge of industry and trends in market, particularly amongst competitor set.
o Maintain regular attendance and is consistently on time.
o Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
o Maintain accurate, legible records and files to provide group history to ensure future and current quality service and enhance future prospects.
o The ability to work with little or no supervision is required
o Positive and team-oriented
o Passion for guest service
o Results-oriented, work well under pressure
o Local Market experience preferred.
May 2011 To May 2013

Assistant Regional Sales Manager

at Avari Hotels International (Pvt.) Limited
Location : Pakistan - Karachi
oDevelops and Initiates all actions necessary and appropriate to achieve established sales department revenue goals and overall business revenue goals for the hotel,
oMaintains highest level of professionalism in activities and appearance at all times,
oServes as a Leader in the Hotel’s “Guest Service” culture through personal actions, identifying areas for improvement, and participation in all aspects of providing our hotel’s guests with Superior Guest Service,
oActively and consistently prospects and develops new sources of business for hotel through telephone marketing and outside personal sales calls, successfully converting potential business opportunities to confirmed bookings,
oAbility to plan personal work schedule, prioritizing work tasks and responsibilities,
oResponds to contacts for hotel information in a business-like and timely manner,
oParticipates in sales meetings, Sales training sessions, sales blitzes, and brainstorming opportunities to increase sales results for hotel’s business,
oUtilizes Sales Office systems consistently to maintain accurate, up to date information for all business contacts,
oResponsible for ensuring group rooming lists are received by cut-off date and properly entered in hotel’s RESERVATION AND PMS, with copy inserted in Front Desk Group Resume Book,
oResponsible for securing completed direct bill applications, distribution of group credit information, and accurate adherence to group billing procedures,
oTrace Group Leaders and VIP guests for arrival, room assignments, and amenities,
oMaintains trace dates for contact follow-up and all actions necessary for group bookings
oDistributes information to all Departments regarding needs and requirements of groups, meetings and events taking place in our hotel,
oCompletes weekly Sales Department Productivity Report,
oMonitors business trends and directs adjustments to Revenue Maximization Strategies,
oProficient in usage of MSWord, MSExcel and MSOutlook,
September 2010 To May 2011

Senior Executive

at Axact (Pvt.) Limited
Location : Pakistan - Karachi
•Responsible for Sales Target activities in the company.
•Responsible for communicating with international customers through live chat mediums and generating sales on the basis of provided guidelines.
•Providing Customer loyalty and customer support to Members.
•Providing after sales services to members on daily basis.
•Handling international (US, UK, Canada etc) clients via live chat.
June 2009 To September 2010

Senior Executive

at TradeKey (Pvt.) Limited
Location : Pakistan - Karachi
•Responsible for Sales Target activities in the company.
•Responsibility is to develop new profitable business by finding and assessing client's who wish to invest money.
•Understanding the clients' business and interests.
•Extensive research on market trends which can include constant monitoring of the buyers Industry.
•Providing Customer loyalty and customer support to Members.
•Providing after sales services to members on daily basis.
•Make good Relationship with Members through Xlite, MSN, GTALK, SKYPE, YAHOO, EMAIL & FAX.
June 2008 To June 2009

Senior Event / Registration Coordinator

at Index Holdings LLC
Location : United Arab Emirates - Dubai
•Responsible for meeting sales goals and overall quality of service.
•Conduct sales and marketing calls to book meetings with potential clients.
•Send follow-up marketing materials and make follow-up monthly calls until relationship is established. Call and personally visit potential, new and existing customers to facilitate new business.
•Perform client presentations articulating the value proposition of product, solution, and service offerings. Coordinate efforts to improve the customer experience at the point of sale. Manage product sales growth, individual sales effectiveness and account base by reviewing sales activity schedule.
•Market and Promote events to attract attendees to conferences and workshops and to attract trade visitors to the exhibitions, utilizing all means available; Fax, Telephone, email etc.
•Respond to registration Inquires via all types of contacts; Phone, fax or email in person.
•Provide Information regarding events in a comprehensive informative manner i-e, general Information regarding the session, visa information, Schedule of events.
July 2007 To May 2008

Senior Phone Banking Representative (Acting Team Leader)

at Ras Al Khaimah Bank (P.S.C)
Location : United Arab Emirates - Dubai
•Handled all the customers’ issues regarding their Checking Accounts and Credit Cards Account.
•Provide excellent phone banking services to customers by delivering superior customer experience when handling product inquiries, financial transactions, securities trading and related operations.
•Comply with procedures, policies and regulatory requirements to safeguard the customers’ and the bank’s interests.
•Verify customer’s information and update account details, send request to the concerns departments on customer behalf.
•Targets achieved up to 135K for Selling Balance Transfers and Credit Card Cheque to Customer on Phone.
May 2005 To July 2007

Supervisor Operations

at Warid Telecom (Pvt) Ltd
Location : Pakistan - Karachi
•Experience in mobile communication industry.
•Flexible to work in shifts Morning evening and nights.
•Hands on experience of Taking live calls routed from whole South region.
•Posse’s excellent telephonic etiquette, Soft skills & listening skills.
•Able to give First Call resolution to the customers to solve their queries by attentive listening and strong convincing power.
•Achieved assigned targets maintaining quality and quantity.
•Escalating pending tasks of customers to the concerned dept.
•Proven Time Management skills developed on job through maintaining assigned time for all tasks during the shift i.e.: After call work, Not Ready etc.
February 2002 To April 2005

Call Center Manager / Career Counselor

at APTECH Worldwide Inc
Location : Pakistan - Karachi
•Extensive experience in servicing customers, both in-person and by telephone,
•Responsible for customers of EverReady Call Center Training.
•Provided Customers with help and detailed information on new courses.
•Handled all incoming calls according to processes and procedures.
•Dealt with customer service concerns, complaints and queries.
•Updated and Administered the Customer Database.

•Worked as a Career Counselor, responsibilities included counseling the inquiries in person and on telephone to offer courses of their interests. Enrolling students in respective batches, devising easy fee plan, making invoices etc.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
November 2007

Master's degree, Sales & Marketing

at Karachi University
Location : Pakistan - Karachi
Grade: 2.7 out of 4
completed my Masters in business Administration in Sales & Marketing
October 2003

Bachelor's degree, Political Science

at Shah Abdul Latif University
Location : Pakistan - Karachi
Grade: 75 out of 100
Passed Bachelors in Arts from Shah Abdul Latif University in the Month of October 2003
April 2002

Diploma, Software Managment

at APTECH computer Education
Location : Pakistan - Karachi
Grade: 88 out of 100
Completed Diploma in Software Management from APTECH Computer Education in the Month of April 2002.

Specialties & Skills

Ms Excell

Internet skills

administration

travel and hotel

Ms office

Call Center

Sales Presentations

Sales Letters

Marketing Messaging

Microsoft Office

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Urdu

Expert

Hindi

Expert

Arabic

Beginner

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