Technical Presales Analyst
IQVIA
Total years of experience :13 years, 10 Months
Design presales proccesses and proposal strategies through a cusomter focused approach.
• Managing and delivering more than 20 proposals and response to RFx’s with overall worth of ~$500M to Public Sector clients in GCC.
• Developing tools, processes and solutions eliminating handoffs and non-value-added tasks by ~15%, applying APMP and Proposal Process Optimization tools and strategies.
• Leading over 30 Product Experts, Project Managers and Technology Architects to support sales on competitive opportunities through AMESA region.
• A product champion of a sophisticated Electronic Research and Grants Management Solution (eRGO), in charge of software solution selling, demonstrating and team training.
• Pitching to C-level and domain experts a sophisticated Grants and Research management solution after analyzing their business needs
• Coordinate product training and demos to sales teams and clients including documentation and building a knowledge base.
• Driving solutions selling of the Digital Transformation software solutions and Managed Print Services in the region by supporting the sales lifecycle as Canon’s technical solutions advisor which led to increasing B2B revenues by 25%.
• Developing solution sales by partnering with internal channels being their technical sales advisor and cultivate business development opportunities with external partners.
• Leading successful business interviews with senior management teams conducting technical presentations and proof of concepts POC’s; creating proper business proposals and documentation (RFP).
• Analyzing market trends and evaluating competitor’s solutions in the marketplace to build a stronger presence through understanding clients’ challenges and developing the needed solution design based on customer requirements and Infrastructure.
• Presenting enterprise solutions and services to customers in major regional technology events including GITEX 2016 & 2017, Dubai Air Show 2017, Sign and Graphics ME 2017, Smart Life Exhibition 2016.
• Leading and motivating a multicultural team to achieve high-performance standards through arranging coaching sessions for internal and external stakeholders.
• Communicating complex technical concepts in easy to understand language relevant to the customer.
Canon Business Services Professional - (Jan. 2017 - Present)
• Coordinating the implementation and supervision of the company’s top Business Services Projects including the operational workflows, IT infrastructure, solutions and ongoing production deliverables.
• Leading and mentoring on-site teams seeking to develop a culture of accountability and open communication under high pressure and stressful environment; Set the operations policies and workflow diagrams.
• Providing technical assistance and perform on-site demonstration to channel partners and global clients at Canon’s Innovation Centre; develop relationships with regional customers while working closely with internal departments.
• Key Projects:
Designing Canon Innovation Centre: Designing the solutions and technology infrastructure of Canon's Innovation Centre including the Web-to-print and the Information Management solutions.
Launching the 1st BIS project: Building the solution for 1st Business Information Services supporting the team through the entire project, digitizing all of the client’s archives including millions of documents and applying OCR technology which improved productivity by 45%.
UAE’s largest distributer of pharmaceutical and medical equipment with 500+ employees, representing major global medical manufacturers like: Novartis, Reckitt Benckiser, Abbott laboratories and Siemens healthcare.
• Managing Information Technology systems and networks, performing both technical and administrative tasks to ensure functionality of technology infrastructure.
• Manage Wireless and wired networks (Cisco, Motorola and HP), Windows servers, firewall configuration and reduce the overall downtime successfully.
• Achieve full customer satisfaction and raise the quality of service to %60 by monitoring tickets and inquiries and provide L2 and L3 technical support accordingly.
• Coordinate with management in generating periodic reports, updating solutions documentation and organize IT policies.
• Key Projects:
Network Infrastructure development Project: Designing and supervising the rebuild of the network infrastructure (LAN/WAN) and switches installation including new VLAN’s and security policies. (Motorola Wireless controllers, HP and Cisco switches)
Microsoft Systems Migration project: Plan and implement the OS migration from Windows 7 to Windows 8.1 without affecting the overall workflow.
One of the largest Companies specialized in Business Process Outsourcing (BPO) in the Middle East, a contact management solutions and support provider with 500+ employees in Jordan.
• Troubleshoot customer technical problems and concerns for EXTENSYA’s regional clients.
• Resolve daily client issues under high-pressure environments and propose the proper technical solution in Tier 1 & 2.
• Orchestrate troubleshooting of all network and telecom issues on time (VPN, NAT, Access rules, Firewalls configuration).
• Analyze and diagnose the customer’s problem immediately using proper authentication and monitoring tools.
• Manage and process high volume of daily customer requests while successfully adhering to the compliance requirements of company’s clients and maintaining satisfactory customer relationship.
o Server management (Windows 2008 / Red Hat 5).
o Testing and troubleshooting website services and applications.
o Error detection and assuring components integrity.
o Quality control using various analysis and testing methods.
o Detecting gaps and faults by creating expected & unexpected scenarios.
o End user IT support.
Providing technical support for existing computer network and clients in addition of PC accessories sales .
