Hamada Nasef

Debt Collection Manager at BILKISH ASSOCIATES L.L.C

• United Arab Emirates - Dubai
• My current job since December 2009

 Day to day leadership responsibilities of collection team.
 Deliver weekly debt estimates, perform gap analysis & implement corrective actions.
 Experience in handling local and, tracing skip & not contactable cases
 Communicate with the defaulters by the phone or E-Mail or visiting them if required.
 Train, motivate & develop the collections team in system & operational processes, Firm values & delivering business objectives.
 Drive team to prioritize effectively to meet set portfolio targets.
 Act as escalation contact within the business & clients.
 Monitor team’s performance on a regular basis & address performance issues where applicable.
 Handling and managing 6 centers outside UAE in the middle east.
 Travel to other several countries within the Middle East when required.
 Facilitate optimal communication structure / processes between team, practice group & clients.
 Achieve collection day targets by engaging team to manage portfolio & build relationships;
 Develop excellent relationships with key contacts within the clients’ organization;
 Support team with & drive strategy for collection;
 Use imagination & clear thinking techniques to improve processes & deliver excellent service to the Firm;
 Able to file and release legal cases against the defaulters and following with the police stations & Courts.

Office Supervisor at BLUE DIAMOND TYPING

• United Arab Emirates - Dubai
• February 2009 to November 2009

HANDLING TYPING CENTER OFFICE

Public Relations Officer at U.A.E

• United Arab Emirates
• January 2008 to January 2009

Office Supervisor at U.A.E

• United Arab Emirates
• December 2004 to December 2007

Babylon Typing Center
Achievements
 Data Entry Incharge
 Dealing with all online government website.
 Customer Service.
PROFESSIONALDEVELOPMENT