hamzah adnan abed al-marahfeh, senior customer relations officer

hamzah adnan abed al-marahfeh

senior customer relations officer

Alawneh Exchange company

Location
Jordan
Education
Bachelor's degree, Banking And Finance
Experience
16 years, 11 months

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Work Experience

Total years of experience :16 years, 11 months

senior customer relations officer at Alawneh Exchange company
  • Jordan - Amman
  • My current job since February 2017

* Monitor staff performance to ensure work progress and work efficiency.

* high-speed and check customer satisfaction.

* Overseeing the distribution of cash between the tellers.

* Forwarding and receiving cash from and to other branches.

* Follow-up bank transfers (Swift) with the concerned department Coordination with customers and the competent department.

* about transfers of large amounts Coordination with the Central Operations Department regarding the outward remittances, exchange rates, commissions, and the timing of delivery Provide advice and guidance to the client about the types of appropriate services.

customer service officer/ teller at Alawneh exchange company
  • Jordan - Amman
  • April 2012 to January 2017

• Process routine account transactions
• Able to count money quickly and accurately
• Solving problems for customers.
• swift remittance
• Western union transfers.
• Record all transactions.
• Exchange foreign currency.
• Count cash at beginning and end of shift.
• Trainer for all new staff.

Education

Bachelor's degree, Banking And Finance
  • at Al-balqa` Applied University
  • June 2011

Specialties & Skills

Project Management
Administration
• High level of communication skills , Work hard, Work under pressure
team management
compliance management

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

English Language Course/Level 4 (Certificate)
Date Attended:
March 2014
Microsoft Excel applications for Accountants (Certificate)
Date Attended:
February 2018
Leadership & Supervisory Skills (Certificate)
Date Attended:
October 2019

Hobbies

  • reading books , biking