Operations Manager
Palazzo Elite
Total years of experience :6 years, 3 Months
Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Work with senior stakeholders. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long - term goals. Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team. Managing different types of Residential projects, Indoor, Outdoor and Landscaping designs, Handling online customers, submitting offers as per client requirements, visiting sites and closing deals following up with customers / submitting quotations in order to meet their budget meeting up with clients to discuss their requirement and submitting all related details to the design team to complete the process as agreed Ensuring staff working on processes are happy and operating efficiently Supporting all functions of the business to work together.
Ability to work and coordinate with all the members of the project team from contractors
to architects, suppliers, and business managers to clients.
• Manage and delegate tasks to design team while working together to complete projects.
• Document preparation for proposals, contract and designing management.
• Manage client questions and concerns with professionalism and empathy.
• Preparing quotations and any related documents.
• Involved in marketing and generating
• Broad knowledge in furniture, lighting, wall covering, carpets, hard surface flooring, full
details of design concept, and space planning
Achieve assigned sales goals through effective account management by targeting niche markets
• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales
management system.
• Forecast sales targets and ensure it’s achieved by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a
vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other
internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s
performance.
• Present to and consult with mid and senior level management on business trends with a view
to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead
increase in sales.
• Using knowledge of the market and competitors, identify, and develop the company’s unique
selling propositions and differentiators.
• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Prospect for potential new clients and turn this into increased business.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of
opportunities. Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s
needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements, and working through differences to
a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
Freestyle Interior Design
Meeting new & existing clients and determining their requirements.
• Delivering projects under strict deadlines and within the client’s budget.
• Preparing drawing, sketches, proposals, and quotations for clients.
• Providing drawing support to a senior interior designer.
• Coordinating and monitoring the work of both contractors and suppliers.
• Developing 2D/3D CAD product files into a product library for Design services.
• Producing working drawing packages, mood & sample boards.
• Organizing and maintaining the practice library.
• Producing tender documentation, detailed drawing packages & written specification.
• Estimated material requirements and costs, and presented design to client for their approval.
• Responsible for guiding client to proper coordination, space utilization, cost cutting, and use
of furnishings as per the architectural theme.
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