Senior PHP developer
aspire
Total years of experience :15 years, 10 Months
-Working with clients to elicit their system requirements.
-Analysis of requirements, writing required documentation for the analysis and the design of web applications.
-Developing web applications and websites with the development team.
-monitoring and evaluating the projects by continuously conducting meetings with customers of existing projects
Drupal and WordpressFrameworks (backend, theming and frontend).
-Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals.
-Evaluate customer concerns and resolve problems towards customer satisfaction.
-Greet customers in a courteous, friendly and professional manner.
-Secure customer satisfaction in every interaction in a professional manner.
-Stay updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third party services.
-Suggest sales to customers by introducing products (especially new products).
-Own and manage the customer relationship, resolving calls in an efficient and timely manner.
-Fulfill individual and team based performance parameters.
-Full utilization of all system functionalities.
-Contribute to a continuous maintenance and optimization of processes and procedures.