Hani Al-Ali

4. Big Smoke Burger,

A. Manage all the Opening Training Plan and ensure training plans for stores are carried out to cover all job holders under each Line Manager / Supervisor / Crew have a well-defined training Plan for the opening.

B. Development all training manuals and re-drafted so as to ensure to maintain a constant level of quality.

C. Manage training resources and equipment’s to make sure the resources are available every time when a training program occurs

D. Provide career enhancement support forms (PR) for performing staff to prepare them for promotion to higher positions and provide team development and leadership.

E. Improve the company's performance and ensure business growth by exploiting opportunities to maximize sales and profitability and by increasing customer satisfaction and by raising standards and food safety level.

F. Create all forms of human resources-related to the restaurant.

G. Create all the Daily/ Weekly/ Monthly restaurant managers forms.

H. Resource and manpower planning (SMASCO) and find solutions to the challenges of Saudization and finding alternatives to provide young Saudi.

I. Travel to the Philippines 10 days in order to conduct interviews and choose the appropriate employment.

J. Follow-up construction work and installation of the equipment and make sure its approval to the requirements of the restaurant.

K. Find alternatives better quality and better price, such as air curtains.

L. Assistance in finding the right suppliers to the needs of the work in the right quality and the right price such as uniform, paper, Vegetable and some items of food.

M. Fully accountable for the P&L figures and determine the cost of the food actually.

N. Create financial reports on a daily basis, a weekly and monthly to restaurant.

O. Create financial yearly budget report related to restaurant operation.

P. Create the details statements of BSB experience guest survey.

Q. Develop and update all required data to POS system with NCR technician team.

R. Wording Distinctive Flavor Company Profile.

S. Travel to London in order to find a cheese factories and contracted to supply.
T. Travel to France to viewed and deal with new restaurant franchisors

. Applebee's Saudi Arabia Tahliya branch,
A. Increase the sales of first quarter 22% and raise the loyalty of the current guests.
B. Update the training system at the restaurant in order getting very qualified staff could works outstanding during rushing hours.
C. Getting appreciate note from Baladia for outstanding restaurant clean.
D. Participation marketing activities of the company and increase the number of guests.
E. Employee motivation and development in order to achieve the goals of the company.
F. Achieve the best results during the annual evaluation (AOA) of Franchise Department.
G. Manage data collection and consolidation of the division's reports to ensure the provision of reliable inventory, cost control and financial data
H. Prepare the department's annual budget and business plan and implement projects accordingly.
I. Improve the department's efficiency by developing/enhancing and implementing all processes and procedures.
J. Predict requirements, submit information for premises' budget, schedule expenditures, analyze financial reports and manage quality and cost control in order to attain set financial/operational objectives

Starbucks Kuwait. November 2004 to April 2006.
A. Raise the sales of the store 33%, through the value of each transaction by suggestive selling and food taste.
B. Reduce the cost of food, beverage and paper, by reducing the damaged, the waste and clarify the importance of profitability for employees.
C. Achieve good profits of the branch by reducing the total costs and expenses.
D. Achieve grades 90% and more in assessments of the branch, (LESA) Learning Excellence Store Audit, (OESA) Operational Excellence Store Audit and Internal Audit.
E. Achieve the required total volume of sales during the quarters of the year, and achieved the sales target of four pillars (Add ons, Merchandise, Beans and Pastry).
F. Get the award for best branch during the first year.
G. Increase the number of staff who obtained the coffee master certificate through effective daily training.

1. McDonalds Jordan. April 2000 to October 2004.
A. Make appropriate adjustments to the sales system in order to achieve flow in the taking orders and send it to the branch closest to the customer location.
B. Modify the system in order to get important reports such as the delivery time of the branch, each driver, the most important customers, product mix and etc.
C. Modify the system in order to know the current time of delivery and to identify the delay, if any, from the restaurant or from the driver.
D. Improve the performance of the order takers as speed in taking the order and raise the value of the orders by suggestive selling.
E. Achieve the home delivery standard services time, to deliver the orders during the 30 minutes of good distribution of areas and not to allow the driver to carry more than two requests with the observance of his itinerary.
F. Motivate drivers and order takers through monthly contests has been chosen Employee of the Month.
G. Raise the sales of home delivery and number of customers through effective marketing across marketing channels and distribution of promotional items.
H. Increase the percentage of total sales 40% during the first month of work at full capacity of call center.
I. Increase the number of delivery vehicles, drivers and order takers to achieve the goals of home delivery center.
J. Contact customers after the delivery of the order to confirm there were no any negative remarks.