Manager
Cognizant Technology Solutions
مجموع سنوات الخبرة :17 years, 1 أشهر
Managing 5 teams performing Payroll related tasks, Cards and Payments processing and User Access Management Team size of over 60 people including 8 Team Lead’s Invatt preparation Business Continuity Management Cost Benefit Analysis aligned with Customer Profit Analysis Billing and forecasting Assigning tasks and ensuring they get delivered as per the metrics defined by the client Initial responsibilities involved process migration and stabilization Creating Standard Operating Procedures and Process Maps for the team Knowledge transfer to team members after receiving an end to end training from the client Identify the problem areas and propose solutions that are suitable Capacity planning, MI reporting and Resourcing Interviewing/On boarding / Training new joiners Managing Client Expectation Tracking, resolving and reporting escalations Supervision of the team and their performance in meeting daily targets Performance management: monthly, half yearly and annually Acting as a primary interface with client in resolving issues, deck discussions and conference calls Encouraging and implementing process improvement ideas and innovation
Achieved 2nd division (59.50%) in Part II Calcutta University Examination from Loreto College (2006). Achieved 2nd division (56.75%) in Part I Calcutta University Examination from Loreto College (2005).
Achieved 1st division (72%) in Higher Secondary Examinations from Loreto Bowbazaar School (2003).
Achieved 1st division (72%) in I.C.S.E Examinations from Loreto Day School Dharamtalla (2001).