IT Support Engineer
Al Bahri Hardware & Safety Equipment LLC.
Total years of experience :14 years, 2 months
• Responsible for the servers and maintain of routers, switches, and backup systems.
• Visit to branches to help with installation, deployment, and troubleshooting.
• Repairing and maintaining TCP/IP networking and hardware.
• Maintain the firewalls throughout the network to secure system.
• Configure antivirus software to fully protect IT environment.
• Monitor the performance of the computer systems and address issues as they arise.
• Configured Domain Controller and DNS, DHC, WLAN, VPN.
• Network with LAN/WAN and active directory for continuous company connection.
• Supporting users and network administrators over the telephone and by email.
• Installed and maintained IP-Based CCTV.
• Supported for new client installation and providing on-site technical support.
• Conducted service calls, preventative maintenance, and installed new equipment.
• Management of the daily data backup and retrieval scheme.
• Assigned, configured, and maintained the IP and conference phones.
• Install computer hardware and software on desktops to keep current versions.
• Maintaining of Symantec Antivirus across the organization workstations
• Also was involved in the adding, maintaining and removal of the objects within the Active Directory.
• Troubleshooting PC’s, laptops and mobile devices.
• Other pieces of work included configurations of file sharing
• Offered a technical support helpdesk across the use of Microsoft Office 2007 for all the users.
• Installed, upgraded, and verified hardware and software applications.
• Managed laptops, desktops, and network printers
graduated in BTEC in Computing ICT system Support (UK Edexcel)
- Cisco Certified Network Associate(CCNA) - Microsoft Certified Technology Specialist (MCTS) - Special Diploma in Network Administrations
* Diploma in Information Technology * Diploma in Hardware Technology with Networking * Diploma in Web Designing * Diploma in Programming * Special diploma in graphic design and video editing