IT Manager
Rosette Group
مجموع سنوات الخبرة :20 سنة, 5 أشهر
Coordinate, manage and monitor the smooth functioning of the department
Providing guidance, direction and mentorship to junior employees especially on various task duties they may have difficulty in performing
Preparing budgets for the department and implementing it in the most efficient and effective way
Spearheading IT policies and procedures across the Rosette Group of companies.
Coordinating implementation of IT Help Desk and Technical support approach based on the ITIL v3.
Developing approach for ERP of short term solution and long term solution.
Review opportunities to expand present IT Department consultancy capabilities to Kuwait market.
Overseeing the management and maintenance of computer work stations
Communicating with Top management regarding IT related issues.
Identifying new computer systems and trends in the market so that the organization’s IT status is always on the forefront.
Ensuring that the standard local licensing requirements are met and fulfilled
Identify problematic areas and implement strategic solutions on time
Planning Coordinating and Overseeing the stages of the project and how each affects the business
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Recommends Information Technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Assist with troubleshooting and resolution of all tickets that are escalated by level 1&2 as defined by SLA.
Provides solutions for computer software systems and networks. With emphasis on diagnosing and repairing system related issues.
Implements and administers user networks for companies.
Provides training and assists Supervisor by making recommendations about future planning and development of resources.
Providing these services in an effective and efficient manner to insure maximum access to existing IT services and resources.
Provides client ( emphasis on VVIP calls ) with IT support via telephone, Lync, email and face-to-face contact both internal and external and Remote Support (Team Viewer and Remote Desktop).
Ensure that a review of company hardware equipment and software is conforming to standard operations.
Research and resolve caller inquiries by utilizing user manuals, accessing on-line, or interacting with internal and external support groups.
Troubleshoot and resolve hardware, software and communications issues by interacting with hardware / software vendors.
Conduct daily checklist for meeting rooms and wireless access point in all companies.
Managed security and network services for IP Phones, LAN network, Switches for both internal and external sites.
Support and coordinate PBX installation on client sites.
Advise staff of security breach and/or change in password or security status.
Maintains a strategic working relationship with team and all key departments.
Identify and prepare hardware for disposal when appropriate.
Provide Team orientation on how to deal with new users who are to be trained on existing technology.
Organize training schedules for staff members on existing technology
Provide individual training and support on request
Provide recommendations about accessing information and support.
Maintain standards of safety and comply with Company’s Health and Safety policy.
AD Tasks:
- User account password assistance.
- New user account creation.
- Updating user profiles and other AD objects as required.
- Provide network accounts and passwords as required.
Backup Tasks:
-Managing routine users file backup tasks
-Restoring users files based on request
Support:
- Create share folder and providing privilege to the folders based on request.
- Maintain supply of IT equipment / Software’s and Stock Maintenance
- Monthly SLA list preparation for finance for monthly charging for all subsidiaries.
- Protecting clients PC’s from Virus threat by providing virus software solution
- Resolve all pending issues concerning Printers, Wi-Fi, Meeting Room IT equipment’s and Chairman’s office IT equipment’s
- Log and track all communications received into ticketing system.
- Installing and upgrading software based on request.
Self study : Certification/diploma, Microsoft Certified Technology Specialist: Windows Server® 2008 Active Directory, Windows® 7, Configuration (MCTS) (MC ID 8512757) CCNA Certified (Year 2012) (CSCO12274725)