Technical Specialist
Saudi Telecom Company
Total years of experience :13 years, 3 Months
* Data Analysis and Support of EBU Products & Services
* Automation of Bulk Trouble Ticket Handling
* Multi Domain and Architecture Support
* Presented Multiple Presentations on Technical Visits
* Providing RCA, IR Reports and Suggesting Future Preventive Measures
* MDT Announcements for EBU Section
* Escalating and Resolving EBU TTs on Fast track
* IBM Dashboard Monitoring, Covering Top CCTs in the Kingdom
* Improvising SOPs and KPIs and Helping to Enhance Team Efficiency
*Department Role: Team Lead VoIP Operations
Assisting Chief Technical and Chief Financial Officers
*Linux Domain: Installing VoIP/SMS Servers and resolving dependencies
*Security: Helping Fraud Prevention/NOC/IT Team to Minimize Fraud Issues
Introducing Rules and Policies for IP-tables / Firewalls
*Domain Trainer: Worked as a trainer for other team members and Outsourced Support partners
*Level-3 Support: diagnosing by using wire shark and sniffing calls to analyze call Flow
Troubleshooting of calls failure reasons and testing the voice quality through different Scenarios
*SQL Scripting: Writing Scripts for VoIP and SMS applications/monitoring/Updates/Inserts etc
*VoIP/SMS: Communication with Carriers to ensure Qos of Voice/ SMS traffic, Routes costing Resolving Carrier Grade
issues and exchange parameters for integration
Hands on Experience on Asterisk/openSIPS
Hands on Experience of Kannel an open source WAP and SMS gateway
Integrating SMS gateways using SMPP and http protocols
Integrating Voice Carriers for Inbound and Outbound calls
Maintaining up to date Area prefixes of A to Z destinations
Pre and Post Deployment Support:Giving support to partners product by identifying bugs, resolving issues
Worked on Voice and SMS solutions for 7 partners around the Glob
*Vopium Wiki Writer: I am also a writer of Vopium Wiki Section VoIP Operations team. Covering Domain knowledge.
And As a VoIP Engineer
VoIP Engineer
*Assisting Carrier Relationship Manager to Deal with more than 25 (Voice/SMS) Global Carriers
*Assisting Head of Operations and Developing Reports to Present daily Operational Issues
*Voice Optimization of A to Z destinations depending upon Call Quality, ACD &ASR
*SMS optimization of A to Z destination to Ensure maximum delivery of SMS
*Voice and SMS data reconciliation and Verification
*Maintaining costs of Existing Voice and SMS offers
*Level 1 and Level 2 24x7 Support Diagnose
*Keeping Numbering Plan Up to date For SMS and Voice Calls
*Analyzing Inbound and outbound calls and Traffic trend on daily basis
*Testing New Products with Software Quality Assurance Department
Good hands on experience in the field of Unified Communications and Networking. Currently I am working as part of IPCC/IPT MSO onsite team for Warid Telecom (Pvt.) Ltd and parallel responsible for remote IPCC/IPT & PGW2200 remote support for different customers.
• O&M
• Installation, configuration and usage of Network Monitoring Systems like IP Monitor, Solar Wind Engineering version, RMS, RTMT and CMNM. Windows system state backups.
• Satisfactory concepts of Cisco IPCC solution. Possess reasonable knowledge of installing the core components of IPCC.
• Micro Trend Antivirus software Installation and configuration in server/Client mode for IPCC.
Internship in PTCL Lahore in following departments to understand Telecommunication Industry in Pakistan.
**Transmission
**Switching
**Broadband
Worked in CDLE (The Center for the development of Laboratory Equipment) Department to
Develop Hardware of RPM counter to Count RPM of every motor machine present in the
equipment of CDLE department. That can count up to 9999 rpm at a time.
Research Based Thesis: "Challenges with Telecom User Authentication and Its Impact on Telecom Economy and User Growth "
## BS Engineering Final Thesis Project: “Design & Implementation of MPLS based VPN”. ## BS(EE) Semester Projects: * OSPF Design (networking). * CDMA Based Mac Protocol for Wireless Adhoc Networks. * Microstrip patch Antenna 4x2 array 4.5 GHz * WIMAX Technology * Multiplexed Seven Segment using Micro controller * Network programming in Linux