HASIT MANIAR, IT Head

HASIT MANIAR

IT Head

IMTS Enterprise Solutions

Location
India
Education
Bachelor's degree, Electronics Engineering
Experience
37 years, 0 months

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Work Experience

Total years of experience :37 years, 0 months

IT Head at IMTS Enterprise Solutions
  • India - Mumbai
  • My current job since December 2019

Managing IT operations, Data center and services

IT Manager at HIWPT
  • Saudi Arabia - Jeddah
  • July 2017 to July 2019

Managing IT Infrastructure Operations & Services

IT head for Shuaibah Plant at First National Operation & Maintenance Co.
  • Saudi Arabia - Jeddah
  • January 2010 to July 2017

• Managed IT Infrastructure Operations & Services
• Worked as Internal Auditor and Enterprise Risk Management Coordinator
• Mapping of IT requirements and establishing cost effective IT infrastructure
• Framing information technology strategies; managing the technology resources of the company,
• Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests and meeting deadlines and Turn-Around-Time without compromising quality norms and assuring SLA compliance through daily reports and weekly review
• Preparing IT Budget (Capital & Operational) and managing the cost of operations as per the budget
• Heading end-to-end execution of IT projects and Implementation of ERP Lifecycle encompassing scoping, estimation, analysis, planning, resource allocation, implementation, monitoring, tracking, testing, change management, delivery management, documentation, sign-off and post implementation support.
• Implementing project plans within approved budgets and deadlines, ensuring quality & timeliness of the deliverable, seamless onsite/offshore coordination, reporting the project’s progress and escalating issues, sharing weekly status report with project stakeholders
• Designing and executing Back-Up, DR Strategy and Business Continuity Plan to ensure quick recovery
• Manage the IT Assets/Resources ensuring proper utilization, maintenance, SLA compliance and optimum performance

Noteworthy Accomplishments
* Streamlined IT Operations by establishing and executing structured methodologies.
* Successfully executed various IT projects by managing complete project life-cycle.
* Aligned IT initiatives with strategic business goals to improve productivity and reduce costs
* Provided strategic direction, plans, policies, workflow prioritization in IT.
* Built cohesive and multi-cultural IT team and bring down attrition to 3%.
* Implemented security enhancements (firewall, e-mail & gateway protection) to avert threats
* Devised Disaster recovery and Business Continuity Plan to ensure quick recovery.
* Established Data Center (Production, Quality & Development)
* Instrumental in ensuring 99.9% availability and accessibility of IT infrastructure
* Improved compliance with Service Level Agreements from 82% to 98%.
* Efficiently led, mentored team members to increase productivity by 40%.
* Actively involved in achieving ISO-9001 QMS / ISO-14001 EMS / OHSAS-18001 / Integrated Management System (IMS) certification at various organizations.
* Appreciated for Internal Auditing and contributing towards continual improvement.

IT Manager at GPT Steel Industries Ltd.
  • India
  • August 2005 to January 2010

• Managed IT Infrastructure Operations & Services for GPT Group
• Mapping of IT requirements, establish IT strategy and roll out cost effective IT infrastructure.
• Heading end-to-end execution of IT projects
• Pivotal in administering ERP implementation
• Instrumental in ensuring high availability, and accessibility of IT infrastructure & Data Centre
• Ensuring adherence to SLA compliance
• Preparing IT Budget and managing the cost as per the budget
• Streamlining operational procedures, Identifying and driving best practices, standardization and advising management to adopt technology.
• Devised Back-Up, DR Strategy and Business Continuity Plan to ensure quick recovery

Noteworthy Accomplishments
• Appreciated by management for successful ERP Project Management and timely execution.
• Delivered payroll solution at GPT which offered 30% cost saving over outsourced payroll.
• Instrumental in achieving ISO-9001 Certification by establishing processes
• Streamlined IT Infrastructure Operations & Services and built cohesive IT Team
• Implemented security enhancements (firewall, e-mail security, gateway protection) to avert serious threats
• Established ERP Data Center Set-up (Production, Quality and Development Environment)

Business Entity Manager at Paradyne Infotech Pvt. Ltd., Ahmedabad
  • India - Ahmedabad
  • January 2003 to July 2005

• Managed business operations of Multi-Vendor IT Product & Services
• Rendering total solution & support for IT infrastructure, Corporate Accounts Management, Service Delivery, Administration, Project Management
• Functioning as a leader to increase Team Productivity, Revenue & Business
• Executed IT projects of integrated solution comprising of hardware, networking, database & application development

Senior Manager – Head of Services at Computing Frontiers (Software Frontiers Ltd.)
  • India - Ahmedabad
  • May 1999 to December 2002

• Headed managed IT Infrastructure Services
• Rendering IT Infrastructure Services and technical support, Key Accounts Management, Service Delivery, and Project Management
• Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities
• Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issue
• Implemented multi-tiered Service Helpdesk System to provide quality support to ensure customer satisfaction

Senior Teritory Manager - Services at CMS Computers Ltd
  • India - Ahmedabad
  • May 1995 to May 1999

• Led total IT Operations and Service Delivery
• End-to-end execution of projects involving planning, resource allocation, implementation, monitoring & sign-off
• Managed IT Infrastructure Services and technical support, Key Accounts Management, Service Delivery, and Project Management with better customer satisfaction, SLA compliance and established competent team.
• Functioning as supervisor to increase Team Productivity, Revenue & Business
• Implemented structured Service Helpdesk System to provide quality support to ensure customer satisfaction

Asst. Manager - Custumer Support at Nelco Ltd.
  • India - Mumbai
  • June 1987 to May 1995

Managing Total IT Services for Bombay, Madhya-Pradesh and GOA region. Increased team productivity, Revenue & IT services business.

Education

Bachelor's degree, Electronics Engineering
  • at Maharaja Sayajirao University
  • December 1985

Electronics, Digital Electronics, Communication

Specialties & Skills

IT Operations Management
IT Infrastructure Management & Services
IT Procurement
IT Project Management
Team Management
IT Strategy & Planning
ERP / SAP Implementation
Desktop Support
IT Service Management
IT Project Management
IT Management
System Administration
Internal audit
IT Management
IT Technical Support
Windows Server
IT Budgeting
IT Services
IT Support
IT Manager
Desktop Support

Languages

English
Expert
Hindi
Expert
Arabic
Beginner

Training and Certifications

International Certificate in Competency Based Management, IHRM Canada (Certificate)
Date Attended:
January 2012
Valid Until:
January 2019
Six Sigma Green Belt (Certificate)
Date Attended:
October 2014
Valid Until:
October 2019
CCNA (Certificate)
Date Attended:
January 2005
Valid Until:
January 2015
ISO 9001, ISO 14001, OHSAS 18001 (Certificate)
Date Attended:
March 2010
IMS Internal Auditor (Certificate)
Date Attended:
June 2010
Valid Until:
June 2020
Integrated Management System (Certificate)
Date Attended:
February 2010
Valid Until:
February 2020
STOP for Supervision - Leader (Certificate)
Date Attended:
December 2011
Valid Until:
December 2020
IOSH Managing Safely, IOSH UK (Certificate)
Date Attended:
January 2011
Valid Until:
January 2020

Hobbies

  • Cultural visits, Travel, Reading