IT Head
IMTS Enterprise Solutions
Total years of experience :37 years, 0 months
Managing IT operations, Data center and services
Managing IT Infrastructure Operations & Services
• Managed IT Infrastructure Operations & Services
• Worked as Internal Auditor and Enterprise Risk Management Coordinator
• Mapping of IT requirements and establishing cost effective IT infrastructure
• Framing information technology strategies; managing the technology resources of the company,
• Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests and meeting deadlines and Turn-Around-Time without compromising quality norms and assuring SLA compliance through daily reports and weekly review
• Preparing IT Budget (Capital & Operational) and managing the cost of operations as per the budget
• Heading end-to-end execution of IT projects and Implementation of ERP Lifecycle encompassing scoping, estimation, analysis, planning, resource allocation, implementation, monitoring, tracking, testing, change management, delivery management, documentation, sign-off and post implementation support.
• Implementing project plans within approved budgets and deadlines, ensuring quality & timeliness of the deliverable, seamless onsite/offshore coordination, reporting the project’s progress and escalating issues, sharing weekly status report with project stakeholders
• Designing and executing Back-Up, DR Strategy and Business Continuity Plan to ensure quick recovery
• Manage the IT Assets/Resources ensuring proper utilization, maintenance, SLA compliance and optimum performance
Noteworthy Accomplishments
* Streamlined IT Operations by establishing and executing structured methodologies.
* Successfully executed various IT projects by managing complete project life-cycle.
* Aligned IT initiatives with strategic business goals to improve productivity and reduce costs
* Provided strategic direction, plans, policies, workflow prioritization in IT.
* Built cohesive and multi-cultural IT team and bring down attrition to 3%.
* Implemented security enhancements (firewall, e-mail & gateway protection) to avert threats
* Devised Disaster recovery and Business Continuity Plan to ensure quick recovery.
* Established Data Center (Production, Quality & Development)
* Instrumental in ensuring 99.9% availability and accessibility of IT infrastructure
* Improved compliance with Service Level Agreements from 82% to 98%.
* Efficiently led, mentored team members to increase productivity by 40%.
* Actively involved in achieving ISO-9001 QMS / ISO-14001 EMS / OHSAS-18001 / Integrated Management System (IMS) certification at various organizations.
* Appreciated for Internal Auditing and contributing towards continual improvement.
• Managed IT Infrastructure Operations & Services for GPT Group
• Mapping of IT requirements, establish IT strategy and roll out cost effective IT infrastructure.
• Heading end-to-end execution of IT projects
• Pivotal in administering ERP implementation
• Instrumental in ensuring high availability, and accessibility of IT infrastructure & Data Centre
• Ensuring adherence to SLA compliance
• Preparing IT Budget and managing the cost as per the budget
• Streamlining operational procedures, Identifying and driving best practices, standardization and advising management to adopt technology.
• Devised Back-Up, DR Strategy and Business Continuity Plan to ensure quick recovery
Noteworthy Accomplishments
• Appreciated by management for successful ERP Project Management and timely execution.
• Delivered payroll solution at GPT which offered 30% cost saving over outsourced payroll.
• Instrumental in achieving ISO-9001 Certification by establishing processes
• Streamlined IT Infrastructure Operations & Services and built cohesive IT Team
• Implemented security enhancements (firewall, e-mail security, gateway protection) to avert serious threats
• Established ERP Data Center Set-up (Production, Quality and Development Environment)
• Managed business operations of Multi-Vendor IT Product & Services
• Rendering total solution & support for IT infrastructure, Corporate Accounts Management, Service Delivery, Administration, Project Management
• Functioning as a leader to increase Team Productivity, Revenue & Business
• Executed IT projects of integrated solution comprising of hardware, networking, database & application development
• Headed managed IT Infrastructure Services
• Rendering IT Infrastructure Services and technical support, Key Accounts Management, Service Delivery, and Project Management
• Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities
• Resourceful at maintaining business relationship with clients to achieve quality product and service norms by resolving their service related critical issue
• Implemented multi-tiered Service Helpdesk System to provide quality support to ensure customer satisfaction
• Led total IT Operations and Service Delivery
• End-to-end execution of projects involving planning, resource allocation, implementation, monitoring & sign-off
• Managed IT Infrastructure Services and technical support, Key Accounts Management, Service Delivery, and Project Management with better customer satisfaction, SLA compliance and established competent team.
• Functioning as supervisor to increase Team Productivity, Revenue & Business
• Implemented structured Service Helpdesk System to provide quality support to ensure customer satisfaction
Managing Total IT Services for Bombay, Madhya-Pradesh and GOA region. Increased team productivity, Revenue & IT services business.
Electronics, Digital Electronics, Communication