hasna habouli

Create and maintain the filing systems.
Assist management of different departments in screening CV's, and selecting new harassing selection tools and systems.
Communicate to all applicants receiving a job offers the necessary documentation required to bring on first day of employment.
Prepare the files for the selected candidates to apply for the CID clearance.
Coordinating with candidates and following up with them until they come onboard.
Preparing files for new joiners to the new employee orientation.
Conduct the employee orientation for new joiners.
CID entry for the employees on the government system.
Following up on internal promotions, scheduling interviews and making contracts.
Design and update the display and content of employee communication bulletin board (in regards to employment, recruitment, transfers and promotions).
Monitoring the monthly count of the employee dining room.
Keeping track of all the departmental meetings of the property.
Updating the employee data on the Oasys system.
Support the team to reach common goal; Inform Human Resources Director of issues related to employee relations within the division or property.
Managing the employees lacker room, follow up the maintenance issues with engineering.
Preparing presentations for meetings, and coordinating accordingly.

Task Force during the transition of Al Wadi Desert Ras AL kheima a Ritz Carlton Hotel Partner.
Duties: Online visa application on Fawry system.
Assisting the GRO to prepare the document required for visa transfer.
Preparing the files for Medical.
Applying for food handlers Medical cards.
Installing the filing system.
Assisting recruitment with downloading and screening the CV’s.

As a spa receptionist at Espa Ritz Carlton Abudhabi Grand Canal, i assure the daily operations to ensure an excellent customer service to the guests, starting from taking the bookings throught the phone, confirming the appointments, assisting the guests to choose the appropriate treatment, making check in and check out. It is an exciting experience as it is a British brand and the Ritz carlton merging to deliver first class customer service to guests who are expecting a lot.
Solving the complains is part of my tasks as well, there is also administrative part of my tasks thai i follow with my manager.

• Promote awareness of companies brand image internally and externally, workshops & media relations; designing materials (e.g., brochures, promotional materials).

Customer profile: VIP (Moroccan and Middle Eastern Royal Families), Groups, Tour operators (Platinum and Premier Customers), Business Clients, Catering for room only, B&B, HB, FB and All-Inclusive Guests.

Duties: Overseeing the general day to day running of the hotel
Front house operations & reservations
Supervising Food and Beverage and entertainment
Monitoring and improving quality of all services and facilities provided by the hotel
Supervising and organizing events, Conferences and Banqueting
Solving daily complains of the guests & improving guests satisfaction.
Monitoring the pages of the hotel on trip advisor & holiday check.
Ensuring show around to travel agents, guests & visitors.

-Solving daily complains of the customers & improving their satisfaction.
-Ensure that all VIPs Members are contacted and assisted accordingly.
-Use sales techniques that maximize revenue while maintaining existing customer loyalty to the company.
-Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, and copying).
-Ensuring show around to travel agents, guests & visitors.
-Monitoring the hotel’s web page on different websites, Tripadvisor, Holiday check & social media.
-Organization of professional workshops, events & banqueting.

• Promote awareness of companies brand image internally and externally, workshops & media relations; designing materials (e.g., brochures, promotional materials)

In charge of CHANEL brand at almassira airport agadir, IDFS (International Duty Free Shops).
saling, promoting the brand.
Supervising the sales team.