advisor
ministry of tourism
Total years of experience :15 years, 7 Months
Driving the digital evolution of the Ministry of Tourism, offering strategic counsel and direction.
Expertise spans diverse digital strategies, both at the tourism sector and ministry-wide levels.
Adept at leveraging technology to elevate customer experiences, while also fostering the inception and execution of novel digital products and services.
Instrumental in constructing proofs of concept and employment scenarios for emerging technologies, exploring their potential within the tourism domain.
Instrumental in formulating high-level KPIs to gauge the triumph of digital transformation, aligned with the Transformation Management Office (PMO) for the Digital transformation Deputyship.
Additionally, proficiently assess and evaluate RFIs & RFPs related to digital transformation initiatives.
Manage Projects portfolio driven by strategic objective designated for Human resources and shared services Departments.
• Organizing programs and activities in accordance with strategic goals of ministry.
• Assist in developing existing programs to support the Ministry’s strategy.
• Developing an evaluation method to assess projects strengths and identify areas for improvement.
• Managing a team with a diverse array of talents and responsibilities.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Identify and analyzing program’s risks and issues to formulate a response plans.
• Deputizing operations Head for managing: Direct finance department, treasury and investment department, collection department and Ministry of housing indirect finance department.
• In charge of all operation’s Business development in line with Product business development.
• Manage indirect finance program, including: policy and procedures writing, relevant complaint handling,
• Establishing and developing main functions including reconciliation & settlement, reporting, quality, branch support and business development.
• Analyze current collection processes and identify required changes.
• Preparation and submission of Forecast plans for cash needs.
Responsible of Leading team of 9 People, Formulating 3 operating units.
In charge of day to day operations of Mada Transactions &its Claims processing and settlement .
in charge of implementing systematical new solutions to reduce cost .
* Analyze manual process and structure automation process by coordinating with related business units & information technology department .
* UAT testing for systems implemented in UAT environment prior to sign them off and deploying in production environment .
providing system support for business units for production environment .
processing, reviewing and finalizing customers' requests for Corporate internet banking service (in system related issues.)
* investigating and resolving of cases / issues escalated by customers .
coordinating with business units to impediment new products .
Analyzing SAMA Complaints and taking appropriate actions to minimize number of cases raised against origination from regulator .
* Preparation of Monthly performance reports for reconciliation team .
* Assisting Senior Manager in controlling, analyzing and diagnoses of performance weaknesses .
* Corresponding to regulator (SAMA) inquiries .
* conducting investigations in weakness points on regular basis as required .
* Assisting Senior manger to develop existing production cycle and create new workflow plans where ever is required .
* reviewing and amending operating manuals, policies and procedures .
* Baking up team to ensure the smooth process of work flow by Processing ATM reconciliations (issuer + acquirer ) and claims /exceptions related issues .
Processing POS reconciliations (issuer + acquirer ) and claims related issues .
handling SADAD payment system reconciliation .
Book Keeing unit account suspense
Monthly reconciliation for the accounts kept
Daily unit activity management report
Prepare monthly Write off -(fraud Write offf )and Provisions for cases consumed financial Aspects
Maintain Database for all Reported Fraud Cases
Monthly unit performance reporting
1) Receive payment by cash, credit cards, vouchers, or automatic debits.
2) Issue receipts, refunds, credits, or change due to customers.
3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
4) Greet customers entering establishments.
5) Maintain clean and orderly checkout areas.
6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Second Honors , in Certified-Distance learning module .
Graduated form Institute of public administration with high and clear reputation , also was key member of team work with my classmates .
garduated form Medina Munawarah (north west of Saudi Arabia) - Prince Mohammed Bin Abdulaziz High school with high clear reputation with no records of critical problems as teenager at that time .
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