National NSO Team Lead
OSLRS
مجموع سنوات الخبرة :16 years, 7 أشهر
Set up and supported multiple kiosks across Canada for OSLRS under the Wal-Mart wireless program. Provide district support to these kiosks and DM’s alike across multiple platforms including training to increase sales and services as well as implementing sound operational processes. Developed leaders in the market & teams, and established & improved SOP’s. Developed, trained and mentored new NSO Primes and served as a gateway for training and support. Worked with the Director of Operations as well as the Client Project Manager to streamline operations and sales programs.
o Developing integrated business strategies with the Director of Operations and the VP through various modes in order to achieve YoY growth, increase profitability and increase market share
o Setting up multiple kiosks from fruition, completing inventory takeover and training teams on operations and sales
o Leading, coaching and developing Kiosk managers and associates to maximize company profitability whilst reducing shrink
o Working with the National NSO team to develop and implement audits to ensure consistency in operations as well as sales models
o Working with National Carrier teams to establish training parameters for the SWAS kiosks
o Ensuring merchandizing standards are met in stores and escalating deficiencies
o Performing pulse checks and contract audits on newly opened and existing stores to ensure operational excellency, training completion and driving sales and customer service
o Supporting District Managers with recruiting, onboarding and providing feedback on new and existing staff
Turned around multiple locations for Revenue growth, services growth, market penetration, and operating profit. Provide district support to various boxes using multiple platforms to increase sales and services as well as developing leaders, teams, and SOP’s. Improving business along with enhancing customer and employee experience to create an autonomous environment. Won multiple Banners, both district and national level for TOP performance in all key areas.
o Developing Business Models with District Manager through various modes in order to achieve KPI’s, increase profitability and maintain/increase market share
o Directly Leading, coaching and developing 100+ individuals to maximize company profitability
o Developing and implementing strategies to continuously improve processes, quality and customer experience
o Responsible for monitoring and achieving Annual Targets of $25+ million through Sales and Services
o Responsible for Store Look and Feel, functionality, product displays, merch standards
o Responsible for Inventory health, product markdowns and impact to bottom line
o Implementation of multiple project management and advanced scope of work
o Responsible for all functions associated to the daily operation of the Best Practices and Plan Maintenance teams
o P & L Management, analysis, reporting and strategic planning
o Creating and overseeing Business plans and objectives
o Developing, coaching and evaluating a team of Managers, Supervisors, Services on a bi-weekly basis to ensure personal growth and development
o Recruiting, Hiring, Training and Performance Managing Staff in an effective and timely manner
o Liaison with Assistant Managers, TPD, Vendors and Support teams to efficiently run business objectives
Turned around multiple locations, providing District support to various boxes by creating and implementing SOP’s to enhance the business and to streamline processes.
o Leading, coaching and developing individuals to maximize company profitability
o Directly overseeing team of 30+ individuals to ensure efficiency and functionality
o Responsible for overseeing and approving Operational Business plans and budgets
o HR duties included recruiting, hiring, training and performance managing as well as monitoring benefits, short term disabilities, long term disabilities, compensation etc.
o People management through Peoplesoft as well as WorkStream to ensure talent acquisition and sound operational functionality
o Working with the Operations Supervisor and Tech support team on site and offshore to ensure operation and functionality of store’s IT equipment at a store level.
o Documenting, coaching and evaluating supervisors on a bi-weekly basis to ensure personal growth and development
o Managing and overseeing Payroll, GL Budgets and SG&A
o Managing Audits, Price Variance Reports, Bad Debts and Write Offs
o Liaison with Managers, TPD, Vendors and Support teams to efficiently run business objectives
Played a pivotal role in launch of the new EPOS systems and served as the Single point of contact for all troubleshooting, delivery and launching of the pilot program across Ontario. Winner of the Brad Anderson Legacy stock award for excellence and exceptional dedication and service to the organization
o Liaison with Managers, TPD, Vendors and Support teams to efficiently run business objectives
o Leading, coaching and training groups of individuals to maximize company profitability
o Responsible for developing and heading Business plans and Objectives
o Overseeing a group of 20+ individuals to ensure efficient department functionality
o Documenting, coaching and evaluating associates on a weekly basis to ensure personal growth and development
o Responsible for managing schedules, payroll, time cards and labour budgets
Investors Group Financial Services Inc. March 2009 - June 2010
Consultant
• Conducting Personal Financial Reviews
• Comprehensive and strategic Financial Consultation in areas of Investment, Estate, Tax, Retirement planning and Cash management using scientific portfolio constructions
• Comprehensive Insurance Planning with LTD, CI, DI, Term and Permanent solutions
• Developing new client acquisition strategies using various marketing materials- print, media and ads.
• Ensuring KYC guidelines are observed and updated as necessary
• Client solutions for Small Businesses using Group benefits
• Client follow-ups, referral strategies, networking.
Bachelor of Science (Honours) in Integrative Biology September 2004 - April 2008 University of Toronto