Customer Service Representative
First Gulf Bank
Total years of experience :23 years, 2 months
FIRST GULF BANK
Retail Distribution Branches
Customer Service Representative
Primarily responsible for business mobilization through excellent customer service standards. Resolving customer service issues of branch customers accurately and on time and ensuring high customer satisfaction scores. Assisting in ensuring the smooth functioning of the bank floor operations and ensuring achievement of sales and cross selling targets.
• Ensure that liabilities and asset growth are as per the stated business targets.
• Develop and sustain cordial relationships with affluent community members.
• Develop a service oriented and performance driven culture by ensuring that all service quality targets are met all the times.
• Monitoring service quality indicators and take corrective measures to ensure highest level of customer satisfaction.
• Ensuring all problems/complaints/queries are handled quickly, efficiently and tactfully.
• Resolving escalated customer complaints and ensuring timely resolution of the same.
• Driving sales of new products, ensuring proper documentation of applications and tracking sales targets to achieve growth.
• Providing cross-sell leads to sales teams and ensuring timely follow up to ensure conversion.
• Ensuring implementation of all audit recommendations and minimizing occurrence of any deviations during audit checks.
• Monitoring service quality indicators and takes corrective measures to ensure highest level of customer satisfaction.
Remote Banking Dept. - First Gulf Marketing
Retail Service Unit Executive
• Handle customers’ complaints.
• Follow up the customer requests with different bank departments and update the cm to get all his issues solved out.
Customer Support Advisor
• answer customers inquiries professionally
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• Checking customers’ profile cross selling appropriate products.
• process orders, forms and applications
• Attend escalations and issues
• follow up customer calls where necessary
• complete call logs
• produce call reports
• Able to push and sell all product lines.
• Assisting the customers to meet the full customer satisfaction
• Handling customer's complains providing immediate actions.
• In-charge in proper merchandising display to the highest fashionable standards.
• Making monthly sales report of a given brand monitoring sales against target.
• Handling the Cashier tasks.
• Diligently followed tasks and orders by my managers.
• Morning proper hand over cash floats to the cashier and evening check all the cashier’s money according to report and collecting the Cash.
• Collecting the cash from other concept (Shoe Mart / Baby shop / Life Style) and deposit in the bank.
• Credit card / Discount / Gift vouchers handled properly and maintained properly.
• Handling responsibilities such as keep Money in safe the custody also to arrange the currency changes from the bank.
• Prepare the DSR (Daily Sales Report).
• Prepare all the kind of month end report (Cash Report / Sales Report / Budget compression Report / Sold Qty and Sold valve Compression Report / Store maintenance Report / Man Power and staff’s Productive Report etc.)
• In shop managers absent able to handle the store.
• Receive and processes office incoming and outgoing mail.
• Ensure that internal and external communication requirements are being adhered to in a timely and professional manner.
• Support achievement of positive technical results through individual and group.
• Support the manager in analyzing data in order to recommend and implement specific actions to improve and further develop the department.
• Analyze data per market/ customer.
• Monitoring the daily tasks for the individuals.
• Making the monthly sales report against target.
• Market survey.
• Responsible for the after sales services.
• Handling customer's complains taking the actions needed.