HASSAN NAWAZ, Customer Service Engineer (Sales/Business development)

HASSAN NAWAZ

Customer Service Engineer (Sales/Business development)

KSB PUMPS CO. LTD

Location
Pakistan - Lahore
Education
Bachelor's degree,
Experience
5 years, 10 months

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Work Experience

Total years of experience :5 years, 10 months

Customer Service Engineer (Sales/Business development) at KSB PUMPS CO. LTD
  • Pakistan - Lahore
  • October 2007 to January 2012

Experiences:-
 KSB PUMPS COMPANY LTD. (GERMAN MULTINATIONAL COMPANY)

Designation: Customer Service/Business Development Engineer

Core Area: (Business Development & Technical Management)

Duration: Since Oct. 2009- 28 Nov. 2011

Major Work: Managing the Customer Service Department commercially with Technical Managers at KSB Head Office Lahore.

Job Description and responsibilities:-

• Supervising the activities of Customer Service Executive and credit control officers, regarding Sales proposals, booking orders, receivable from clients, commercially / technically vetting orders.
• Business Meetings with the potential clients of almost all regions of Pakistan, to enhance the business.
• Making Major Technical and financial proposals to win Projects.
• Tender Management with all the Government/Private organizations
• Managing the Service Team in co-ordination with senior technical Managers regarding site visit, trouble shooting of pumps, installation/Commissioning of Pumps, repair of pumps at site and factory, annual maintenance contract, energy audits, flow measurement etc.
• Business development for ‘KSB after Sales Department’ for increasing Order Intake for Service Department.
• Controlling the receivables from Clients, Implementing Advance policies to reduce receivable and increase of Turn Over.
• Coordination with sales work force of KSB Germany, Dubai, Singapore, and France etc for importing spares of imported pumps, Mechanical seals, installation kits, etc.
• Periodic Visits to sites for expediting the KSB supervisors, vendors/Contractors at site.
• Handling Mini Project for Service Department Commercially in all respects.
• Complete Understanding and Hands on Experience on SAP System.

Education

Bachelor's degree,
  • at U.E.T Lahore
  • June 2008

Specialties & Skills

Government
Installation
Management
Business Meetings