IT Manager, ERP Projects Manager
HM Polyclinic
Total years of experience :22 years, 6 months
- IT Management for projects’ activities (S/W, H/W, LAN and Cloud) for Head office and related branches
- Hold project meetings with sponsor and stakeholders to discuss projects milestones and status reports.
- Supply IT consultations, Infrastructure documentation, new installations, programs; Technical Support...etc.
- Polyclinic’s Web Site and E-mail services administrations.
- Internet Services for Head office and branches include branches linkage via cloud (data transfer, storage and backup)
- Supply chain approvals for all needed IT items (IT accessories, IT applications, S/W licenses, PCs and printers).
Work Description - My Responsibilities:
- IT Management, including ERP projects’ activities for Head office and sites, which include planning, execution, monitor and control of all technical and administrative functions, resources and performance until closure.
- ERP Management (Implementations, backup, customizations and workflow).
- Infrastructure documentation, new installations, programs; Technical Support...etc.
- Company’s Web Site and E-mail services administrations.
- Network admin. for all company’s sites (Servers, cabinets, workstations and cabling)
- Internet Services, ADSL, leased line, tie-lines between HO and sites.
- Full Support for Telephony Exchange Services and Camera Security System.
- Supply chain approvals for all needed IT items (IT accessories, applications, S/W licenses, servers, PCs and printers).
My Achievements (IT Projects):
Project: Resort ERP system implementation for all company’s sites.
Project: Company’s Website development http://alshalawi.com/
Project: LAN and WAN Network Management (installations, operation and maintenance).
Internet speed and service Promotion.
Project: Security Camera system (installations, operation and maintenance).
Project: Norstar / Avaya Digital Telephony Exchanges and related networks.
Fixed Assets management.
GUC is a leading University and a pioneer of high education.
My Responsibilities:
• Responsible for data automation projects of GUC university's industrial park.
• Automated Governmental affairs section and Managed backup and updates.
• Hold meeting with general manager to discuss project 's initiation and charter.
• Hold meetings with projects' stakeholders to co-ordinate and gather requirements and data needed to analyze and prepare projects scope.
• Prepare projects' plans (define scope and WBS, milestones, estimate time and cost, define needed resources and stakeholders, estimate risk, prepare tasks' schedule, set baseline).
• Hold kickoff meeting with stakeholders to preview project's plan and obtain approval or negotiate and solve any conflicts, to be included in final approved plan.
• Hold meetings with GM to present projects status reports, and discuss progress, issues, risks, performance, and corrective actions.
My Responsibilities:
- Developed projects' plans based life cycle, execute, monitor and control all projects' activities.
- Managed customer's data gathering, setup data, data entry, requirements, gap analysis, develop, installation and deployment, running all modules training, customers' support
- Risks identification, monitor and analyze severity, probability and impact.
- Issued progress reports which record project’s performance, significant deviations, measures and analysis.
- Hold project meetings with sponsor to discuss projects milestones and status reports.
- Hold project progress status meetings with stakeholders (internal, external).
- Handled and approved Employee’s (appraisal, time sheet, conflict management …. etc.).
- Followed CMMI Quality system to commit with standards and process improvement.
My Achievements (Projects):
Company preparations for quality system implementations for CMMI level 2
Business Solutions Projects (HR Workflow system, Attendance system) for Kandil’ Group.
ERP implementations projects for following sites (clients) :
• Kandil Glass Factory \[Glass products manufacturer\]
• Integrated Oils Company \[Oils products manufacturer\]
• Al-Rabie Factory \[foods products manufacturer\]
My Responsibilities:
- Managed IT projects (Operations and Maintenance O&M) in the central region (Riyadh).
- Managed new installations, preventive & corrective maintenance projects.
- Controlled and monitored monthly invoices and claims for O&M projects.
- Managed and controlled needed procured spare parts, software, network infrastructure and operational materials for O&M.
- Handled needed procurement documents (PO, PR, RFP, RFQ, BOQ, quotations, proposals... etc.).
- Handled and approved Employee’s (work schedule, time sheet, assessment report, Vacation plan, and recognition and reward system, conflict management…. etc.).
- Interview & hire needed manpower staff IT projects (O&M).
- Sub-contracted and outsourced supporting services contracts for IT sites like:
• Electric & network cabling contractors. * A/C maintenance.
• Employee’s Attendance machines. *Fire alarms systems.
Completed Projects- Sites:
Royal Commission (RC) for Jubail & Yanbu: Riyadh Head Office.
Ministry Of Justice: Courts in 6 cities.
Ministry Of Justice: Ketabat Al-Adl (الشهر العقارى ) in 4 cities.
MOWE (Ministry Of Water and Electricity).
- Issued daily reports and scheduled preventive maintenance for all critical H/W equipment.
- Handled \[Travel agencies' Help Desk\] for technical support (PC WAN Network, **Galileo Extranet) and automated their data base recovery system.
- Installed and supported
• PC networks (LAN, WAN), servers and workstations.
• Networks, Controllers, Multiplexers, Branch Panels, Modems... etc.).
• Telephony Exchanges and Intercoms networks.
• MDF (Main Distribution Frame) included Data and telephony networks.
• Leased lines, tie lines, trunks… etc.
Completed Projects- Sites:
Saudi Arabian Airline's Airports (Jeddah, Gizan, Sharoora, Hail, Al-Jouf... etc.).
Saudi Arabian Airline's Sales and Reservation offices in Saudi Arabia.
All travel agencies (Computers & Networks) in Saudi Arabia.
ITIL Foundation Certificate in IT Service Management
PMP -Project Management Professional
Electronics and Communications Engineering
