Hatem Naif AbuSwereh, Field Technical Support Engineer Level III

Hatem Naif AbuSwereh

Field Technical Support Engineer Level III

Hewlett Packard

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Electrical and Computer Engineering
Experience
27 years, 9 months

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Work Experience

Total years of experience :27 years, 9 months

Field Technical Support Engineer Level III at Hewlett Packard
  • Saudi Arabia - Riyadh
  • My current job since December 2011

Install and Support HP Products: SAN Environment, SAN Storage MSA/EVA/3PAR/StoreOnce/D2D, Tape Libraries, HP ProLiant and Integrity Servers and Blade Systems.
Installation and Configuration Management and Virtualization Environment: Insight Dynamics (Cloud Systems Matrix), Insight Foundation Control and System Insight Manager, Virtualization based on VMware and Hyper-V Hypervisors.
DataCenter Survey, Systems Health Check, Firmware Analysis and Assessment, Driver/Firmware Gap Analysis, Documentation, Systems Inspection and Implementations Plan.

Senior Network Engineer (Team Leader) at Malath Insurance
  • Saudi Arabia - Riyadh
  • September 2009 to July 2011

Manage, plan and design LAN and SAN networks and systems infrastructure.
Manage system Security. Manage Quality Assurance.
Manage Day to Day services support.
Work out current and future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made.
Analyze the information needs of Malath and develop technological solutions to satisfy those needs.
Prepare or direct IT policy and plan strategy development.
Do direct activities to select and install major IT facilities.
Oversee the provision of training for users and IT Team.
Direct the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing.
Work out priorities for systems developments, maintenance and operations.
Control the security aspects of IT systems.
Provide advice to EVP on IT issues and planning.

Senior Network and Technical Support Engineer / Customer Support Manager at National Computer Systems Company
  • Saudi Arabia - Riyadh
  • August 1999 to September 2009

HP Storage and Server and Microsoft certified.
Pre-Sales -Technical Support, Preparing technical proposals.
Post Sales -Technical Support - Customer Service & Support.
Pre-Sales Support - Providing customers with complete integrated technical solutions. Meet with the customers and get their requirements, then propose the best solution, which can fit to their requirements. Educating the customer in the current trends and the state of technologies.
Consultant & Education - Sell and implement consulting services to customers. Manage customer projects from the design phase, through the validation and verification, planning, implementation to commissioning.
Design, Implementing and Supporting hp SAN Storage Components (Array Storage, Virtual Array Storage, SAN Switches, Tape Libraries and Backup S/W.
Setup National Computer Systems Company LAN/WAN/VPN/Internet and email systems in Riyadh.
Responsible for hp, Cisco and 3com products.
Day to Day services support.
Setup the Maintenance and Customer support services department to maintain products (HP IA32, HP IA64, HP-Compaq, Tally, Gateway, and 3com, Cisco, Novell, Microsoft and Citrix) and National Computer Systems Company Office systems.

Senior Technical Support Engineer at Systems & Communications House
  • Saudi Arabia
  • March 1996 to August 1999

Compaq Product Specialist / Presales.
Pre-sales (Systems Architecture Acknowledgement for Compaq motherboards).
Install, configure and maintain PC’s. Responsible to serve & support all Compaq Products (Servers, Professional Workstations, Desktops and Laptops).
Design, installing and configuring new LAN Network using Compaq Equipment’s.
Installing, configuring and troubleshooting OS: Windows NT 4.0 Server, Novell 4.1x, Windows NT 4.0 Workstation and Windows 95.
Installing & implementing Compaq Insight Management server/workstation agents.
Tuning Compaq Server based-on NetWare 4.1x / NT 4.0 to improve the performance.
Installing and configuring Insight Manager to monitor & control Servers/Workstations.
Fault tolerance configuration: Standby Recovery, Online Recovery, Raid (0, 1, 4, 5-S/W or H/W), Novell 4.11 SFT III and Microsoft NT Server 4.0 Cluster.
Installing and configuring Compaq Subsystems SCSI & Fiber Channel.
Archiving systems NT /Novell 4.11 using OS Backup utilities & Arcserve 6.
Preparing complete solutions / proposal

Education

Bachelor's degree, Electrical and Computer Engineering
  • at Higher Technological Institute
  • January 1995

January 1995, Higher Technological Institute, Tenth of Ramadan City, Egypt, Bachelor in Electrical and Computer Engineering. Ministry of Higher Education in Egypt evaluates this Qualification

Specialties & Skills

Virtualization Solutions
Consultancy
IT Solutions
Service Delivery
Project Management
English - Speaking and writting

Languages

Arabic
Expert
English
Expert

Training and Certifications

HP Insight Dynamic 7.0 Private Cloud (Training)
Training Institute:
HP
Date Attended:
June 2012
ASE - HP StorageWorks (Certificate)
Date Attended:
April 2000
Valid Until:
April 2011