Card Center supervisor
BNP Paribas – Egypt
Total des années d'expérience :17 years, 5 Mois
Cards:
Recommendations for all type cards regarding reactivation, blocking, renewal through analyzing the client’s behavior according to collection reports and pervious history for the client for all his facilities in and outside the bank in case of renewal.
Rescheduling:
Validating & Processing cases in order to determine the client’s capability, legibility for rescheduling his facilities within bank’s policy.
Secured Facilities:
Handling and following up with all secured facilities contacting the clients in order to settle their dues or recommending breaking the collaterals to settle the dues.
Refunding:
Analyzing facilities refund requests to determine if the client has the right to refund or not taking into consideration all other perspectives and point of views related to retail, collection and operation teams
Letters Request:
Issuing the client’s liability and Clarence letters upon client’s request
Amendment Due Date:
Analyzing the reason for postponing the installment’s due date, to cope with all obtainable reasons (ex: income date, travel, etc…)
Postponing:
Studying the circumstances that occur to postpone the installment and validating the request within bank’s policy.
Tracing:
Handling and dealing with the unreachable clients and reaching out for them through different channels regarding all buckets and bank’s products.
Card Maintenance
Production
Product implantation & developing
Customer Service and bank’s internal related:
- Monitoring Cards cancellation and retention.
- Performing clients' requests and maintenance on the Credit Card System.
- Coordinate with credit back office clients requests (Facilities, cancellations, limits amendments, etc..)
- Reviewing all finical entries related to clients internal Credit Cards accounts and bank’s general ledgers related to Credit Cards
- Validating and investigating client's refunds.
- Participated in Master Card Credit Migration from EBC to NI(reviewing that all personal
And financial data were migrated correctly, investigating system bugs with NI team, etc..)
- User Acceptance Test for Bank's core system migration regarding card center by making sure that all cards were migrated correctly along with their linkage to payer accounts and balances.
- Participated in implantation of new Visa corporate cards as I was the key person regarding
All the tests related to balances for both card holder and Corporate statements and making sure
That all trxs. Were posted over bank’s core system correctly and over corporate gls.
Also handling all the operations related to the migrating the balances and cards from old cards to new ones along with monitoring the hold trxs. And posting it to the new cards .etc..
- Handling all Visa corporate cards requests and follow up after migration.
- Handling all corporate credit cards GLs internally and with our vendor.
- Coordinating with IT Dep. In order to fix problems we face due to system errors in both bank's system and vendor's system
- Investigating all discrepancies that may occur between clients balances over CMS and bank’s core system and fixing them manually or automatically.
- Reporting negative list to CBE and making sure that client’s reported are to be reported.
- Mis reports regarding cards production and cancellations.
-Production
-Product implantation & developing