Hazem Khafagy

 Digital Media planning and buying for various products
 Media Account Management
 Create Content, Search and Mobile media campaign on Google and Google AdWords
 Create Facebook campaigns
 Monitor digital media campaigns and do any required optimization to enhance the campaign performance
 Prepare digital media proposals
 Responsible for preparing digital media and market researches, Competition Analysis, Competitive Reports
 Provide clients with ongoing media market updates
 Building strong relationships with clients and suppliers
 Collaboration with creative, development and social media departments to create complete digital advertising solutions for clients
 Negotiate and set annual deals with suppliers

October 2007 to January 2009 - Moderator & eLearning support specialist (Level 1)
 Support for IBM US (Websphere team - Software Group) in their On-line education classes
 Set up and process all required information for customers to connect to IBM Websphere Education lab environment
 Provide online orientation sessions and teach the users how to utilize the ILO environment


January 2009 to Present - Systems Engineer & Technical support (Level 2)
 Administration of ILO (Instructor Led On-line) Virtual Classes
 Technical Support for the ILO (Instructor Led On-line) Classes, ILT and SPVC classes
 Lotus Domino applications administration
 Responsible for IBM Data Power ILO courses support, testing and administration
 Responsible for handling customer satisfaction issues
 Responsible for developing skills of Level 1 of support team

Media planning for FMCG products (NESCAFE, Dolce, Nestle Pure Life and Perrier)
Launched Radio program „Es7a Lel Donia Ma3a NESCAFE 3ala Radio Masr‟
 TV, radio, print and outdoors planning
 Involved and responsible for NESCAFE ProEvo competition in universities
 Outdoor activities for Kit Kat, Nestle Pure Life and Nido
 Involved in online planning for NESCAFE
Media Account Management for Nestle brands
Monitoring media campaigns, responsible for Pre and post evaluations for media campaigns
Monitoring for competitive alerts
Preparing media proposals for launching media activities
Media and market researches, Competition Analysis, Competitive Reports and Communication Reviews
Provide clients with ongoing media market updates
Helped in organizing PR and marketing events for NESCAFE marketing team and Nestle communications team
Business development activities

Blackberry Internet Services (BIS) and Blackberry Enterprise Server (BES) troubleshooting
Internet services troubleshooting (Vodafone Mobile Connect Card (VMCC) & USB modems)
Providing Blackberry Enterprise Server (BES) service support and customer servicing

Exploring and engaging more IBM SW Partners in Egypt
Organizing and preparing trainings and orientation sessions for selling IBM SW partners in Egypt
Coordinating for deals between IBM customers and IBM partners
Sales Engineer in all IBM SW portfolio (Websphere, Lotus, Information Management, Rational & Tivoli)
Sales forecasting and action planning
Building relationships with existing clients
Generating new leads with good potential