Heba Jbara, Technical writer and Content Writer

Heba Jbara

Technical writer and Content Writer

Cloud Innovative

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Translation
Experience
13 years, 9 months

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Work Experience

Total years of experience :13 years, 9 months

Technical writer and Content Writer at Cloud Innovative
  • Jordan - Amman
  • My current job since October 2015

 Research, write, edit and proofread the profile company and all business documents.
 Create, maintain and update manuals, procedures, specifications and other documents.
 Create, maintain and update installation instructions, training material and other technical documents.
 Design and establish style guidelines and standards for texts and illustrations to meet business needs.

Technical Writer at Business Innovation LTD
  • Jordan - Amman
  • My current job since July 2014

Explain technical ideas in simple language.
 Write the system content.
 proofreading on product announcements, marketing brochures, advertisements, and marketing specifications.
 Arrange for knowledge transfer sessions with SMEs (Subject Matter Experts) to understand BI products.
 Meet with, plant executives, or publishers to establish technical specifications.(SMEs)
 Study drawings, specifications, mockups, and product samples.
 Create user documentation for a variety of material, including how-to guides and instruction manuals.
 Ensure technical verbiage is easy to understand by the layperson.
 Gather information on their subjects in libraries and on the web.
 Ensure fields flow in the correct sequence.
 proofread documents (layout check, adhering to company standards, grammar check, etc.)
 Write articles and reports on current trends in fields such as science and engineering.
 Write clear and concise policies and procedures.
 Provide updates and different editions as necessary.
 Arrange with SMEs to add help tools in the products screens.
 Publish multimedia documents (online tutorials, video tutorials, etc).
 List any potential risks to the project managers before start working on the project (multimedia document).
 Estimate the time needed to finish the task.

Technical Writer at Business Innovation LTD
  • Jordan - Amman
  • My current job since July 2014

Explain technical ideas in simple language.
 Write the system content.
 proofreading on product announcements, marketing brochures, advertisements, and marketing specifications.
 Arrange for knowledge transfer sessions with SMEs (Subject Matter Experts) to understand BI products.
 Meet with, plant executives, or publishers to establish technical specifications.(SMEs)
 Study drawings, specifications, mockups, and product samples.
 Create user documentation for a variety of material, including how-to guides and instruction manuals.
 Ensure technical verbiage is easy to understand by the layperson.
 Gather information on their subjects in libraries and on the web.
 Ensure fields flow in the correct sequence.
 proofread documents (layout check, adhering to company standards, grammar check, etc.)
 Write articles and reports on current trends in fields such as science and engineering.
 Write clear and concise policies and procedures.
 Provide updates and different editions as necessary.
 Arrange with SMEs to add help tools in the products screens.
 Publish multimedia documents (online tutorials, video tutorials, etc).
 List any potential risks to the project managers before start working on the project (multimedia document).
 Estimate the time needed to finish the task.

Part-time Content Writing & Project Coordinator at Apex
  • Jordan - Amman
  • My current job since March 2012

✧ leading the project team and coordinating the project.
✧ all matters related to project content.
✧ implementing the agreed action plan to the agreed standards and
deadlines.
✧ ensuring the effective preparation and delivery of all project events and
meetings and production of all necessary documentation.
✧ taking responsibility for the effective flow of information between team
members, participants in project activities.

Acting Team Leader at Data Flow
  • Jordan - Amman
  • December 2017 to October 2020

o Lead the team in the verification in operation department.
o Put the plan for the team and for each one in the team.
o Contact the client to coordinate between us.
o Check the translation and any necessary document.

Technical Writer at Business Innovation
  • Jordan - Amman
  • July 2014 to October 2015

Explain technical ideas in simple language.
✧ Write the system content.
✧ proofreading on product announcements, marketing brochures,
advertisements, and marketing specifications.
✧ Arrange for knowledge transfer sessions with SMEs (Subject Matter
Experts) to understand BI products.
✧ Meet with, plant executives, or publishers to establish technical
specifications.(SMEs)
✧ Study drawings, specifications, mockups, and product samples.

✧ Create user documentation for a variety of material, including how-to guides and instruction manuals.
✧ Ensure technical verbiage is easy to understand by the layperson.
✧ Gather information on their subjects in libraries and on the web.
✧ Ensure fields flow in the correct sequence.
✧ proofread documents (layout check, adhering to company standards,
grammar check, etc.)
✧ Write articles and reports on current trends in fields such as science and
engineering.
✧ Write clear and concise policies and procedures.
✧ Provide updates and different editions as necessary.
✧ Arrange with SMEs to add help tools in the products screens.
✧ Publish multimedia documents (online tutorials, video tutorials, etc).
✧ List any potential risks to the project managers before start working on the
project (multimedia document).
✧ Estimate the time needed to finish the task.

Technical Writer and Business Analyst at Ketab
  • Jordan - Amman
  • October 2012 to April 2014

Excellent technical wiring skills; deeply involved in structuring “Installation User Guides and Manuals” for several products in both; Arabic and English.
✧ Exceptional communication skills; I lead efforts to perform full software translation into multiple languages. I kept close contact with a network of translators, and helped keep the team spirit among all groups.
✧ Professionally translated company contracts, reports, and other official documents.
✧ Participated in the product management team as business analyst, helping in forming roadmap and following up its application in determined way. I added value to the meeting through my positive feedback and provided keynotes to help drive the companies educational product “Dardasa” toward competitive advantage. Lead the role in
▪ Assisting with the business case.
▪ Planning and monitoring.
▪ Eliciting requirements.
▪ Organizing Requirements.
▪ Translating and simplifying requirements.
▪ Managing requirements and communication.
▪ Requirements analysis.

✧ Specified project requirements and performed project prerequisites analysis. Moreover, I helped derive product design, reviewed test cases, and processed change requests.
✧ Suggested new features for “Dardasa” website and applications. Such features included methods to help teachers keep up-to-date with current and latest teaching methodologies.
✧ Editing and proofreading numerous IT and technical documents on a daily basis .
✧ freelance translator at “Global for Conferences” for different fields, subjects, and researches mainly in legal translation.

Education

Bachelor's degree, Translation
  • at Zarqa University
  • October 2012

Specialties & Skills

Planing
Content Writing
Technical Writing
Business Analysis
EXCHANGE
MACROMEDIA
TRAINING

Languages

Arabic
Expert
English
Expert
Spanish
Expert

Training and Certifications

Decision Making (Training)
Training Institute:
Apex
Date Attended:
April 2015
Duration:
15 hours
Body Language (Training)
Training Institute:
Zarqa University
Date Attended:
March 2012
Duration:
12 hours
Leaders Training Academy (Training)
Training Institute:
Family Innovation
Date Attended:
August 2015
Duration:
100 hours
Technical Writing (Arabic & English) (Training)
Training Institute:
Engineers Training Center
Date Attended:
November 2014
Duration:
18 hours
Business Translation (Training)
Training Institute:
Zarqa University
Date Attended:
April 2012
Duration:
12 hours
Interpretation (Training)
Training Institute:
Zarqa University
Date Attended:
April 2012
Duration:
12 hours
Understanding Intelligence & Developing Creativity (Training)
Training Institute:
Apex
Date Attended:
September 2014
Duration:
15 hours
Leaders Training Academy (Training)
Training Institute:
Family Innovation
Date Attended:
August 2010
Duration:
100 hours
Consecutive interpreter (Training)
Training Institute:
3rd Person Projects
Date Attended:
May 2012
Duration:
25 hours
شهادة تخرج (Certificate)
Date Attended:
July 2010
Valid Until:
August 2010