هبه صالح محمد العطيات, Customer Support and Order Processing

هبه صالح محمد العطيات

Customer Support and Order Processing

Feesheh for music instruments

Location
Jordan - Balqa
Education
Bachelor's degree, Nutrition & Food Processing
Experience
5 years, 4 months

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Work Experience

Total years of experience :5 years, 4 months

Customer Support and Order Processing at Feesheh for music instruments
  • Jordan - Amman
  • September 2017 to December 2018
teacher at وزارة التربية والتعليم
  • Jordan - Balqa
  • September 2016 to June 2018

To teach and educate students according to guidelines provided by the National
Curriculum Framework under the overall guidance of the competent education
authority;
• To teach and educate students according to the educational needs, abilities and
attainment potential of individual students entrusted to his/her care by the Head of
School or Head of Unit.

Content Moderator at IMENA
  • Jordan - Amman
  • September 2015 to August 2016

i am working in Open Sooq its one of bussniss as Freelancer ( from home )
Activate and cancel ads
Modifying ads
The activation and cancellation of the comments on the adsand also the messages before being sent to the customer review and verifiable

customer care agent at wysada
  • Jordan - Amman
  • May 2015 to August 2015

Role
1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts.

Achievements:
1- Achieve 100% answered calls during my shift on daily basis.
2- Achieve the best evaluation in my performance in weekly basis.
3- Achieve the average handle time calls less than 1:20 sec /call.
4- Ability to deal with irate customers using excellent interpersonal-communication skills.
5- Ability to handle stress customer.
6- Acting as a team leader when its needed.
7- Giving induction and full training for new staff.

Customers Services Representative Csr at fiber business solution
  • Jordan - Amman
  • March 2014 to April 2015

1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts

Customers Services Representative Csr at crystelcall
  • Jordan - Amman
  • January 2014 to March 2014

1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts.

sales & marketing manager at اكاديمية المستشارون المحترفون
  • Jordan - Amman
  • September 2013 to November 2013

customer service & telemarketing

Education

Bachelor's degree, Nutrition & Food Processing
  • at Balqaa Applied University
  • June 2013

Nutritionists develop meals plans, educate on portion control and are qualified to prescribe special diets for the treatment or prevention of diseases, such as heart disease and diabetes..

High school or equivalent, علمي
  • at ميمونه بنت الحارث
  • February 2010

Specialties & Skills

Phone Skills
Effective problem solving abilities
Communication Skills
Listening Skills
Customer Service Skills
• Excellent customer service skills ,IT skills and peoples skills
• Good spoken and written communications skills
• Good listening and questioning skills
• Excellent customer service skills
• Computer skills

Languages

English
Intermediate
Arabic
Expert

Memberships

jordan agriculture engineers association
  • Agricultural engineer
  • September 2013

Training and Certifications

pre-intermediate 2 B (Certificate)
Date Attended:
September 2010
Valid Until:
November 2010
(Certificate)
Date Attended:
February 2013
Valid Until:
April 2013

Hobbies

  • Walking TV watching Shopping Paintball