Branch Manager
Diwan Bookstores
Total years of experience :7 years, 0 Months
• Plan, organize, direct and manage day-to-day bookstore operations.
• Monitor fast-moving products and promotions and give feedback to HQ.
• Supervise activities performed at the bookstore.
• Prepare weekly and monthly sales reports.
• Manage the maintenance of bookstore accounting records and process with Finance department.
• Participate in on-the-job training for new staff.
• Train, supervise and evaluate assigned staff.
• Provide recommendations for staff development, prepare second-tier staff.
• Monitor staff attendance and organize scheduling of staff.
• Prepare a quarterly customer service report.
• Implement, organize and manage Wazayef Masr employment fairs, training and HR events;
- Wazayef Masr 1st International Employment Fair, CICC
- Wazayef Masr 2nd International Employment Fair, CICC
- Wazayef Masr 3rd International Employment Fair, CICC
- Wazayef Masr 4th International Employment Fair, Intercontinental City Stars
- Wazayef Masr Call Center Employment Fair, Porto Marina.
- Dave Ulrich and Lynda Gratton HR 2.0 Training Event, Intercontinental City Stars.
• Supervise Wazayef Masr Newspaper editorial content along with managing placing the ads in the newspaper.
• Create any needed data in the form of letters, memorandums, proposals or reports
• Plan, organize, assign and review work of office staff
• Oversee office projects and operations
• Handle associates complaints, grievances, questions and concerns
• Manage staff schedules
• Administer discipline to employees as needed
• Screen and route incoming calls and messages when necessary
• Monitor office usage of supplies and reorders as needed
• Track department spending and budgets
• Monitor administrative personnel and assigns duties as needed
• Translate legal contracts.
• Interact with customers on the phone, via email.
• Ensure all complaints are responded to in a timely and professional manner
• Ensure all complaints are logged and ensuring that all relevant data is held and maintained
• Ensure that adequate communications are held with all relevant parties during the investigation and resolution of complaints
The course content learnt; • The company and its environment. • Organizational behavior. • Marketing factors. • Market research and sales forecast. • Marketing strategies. • Operational marketing. • Global marketing. • Digital marketing. • Personal and management skills. • Sales network management. • Business game. • Marketing & sales plan.
Advanced Mini MBA in Marketing Management Program
• First Language: English • Second Language: Italian