Managing Director, Co Founder
Playhouse
Total years of experience :15 years, 4 Months
A privately owned and the first early childhood development center in Iran with more than 40 employees and multiple departments (nursery, classes, parental seminars, birthdays, retail and café)
• Designed and set up two new branches of a multifaceted early childhood development center, from drafting the business plan and site selection to execution and start up process in two of the most prestigious shopping centers in Tehran.
• Obtained ISO 10004 (November 2015) to ensure customer satisfaction.
• Put together work force of 20+ from hiring to training and supervised their job performance and advancement.
• Supervised and directed day to day operations to ensure the executions of short term and long term company plans
Inspire Children Nursery Nov 2012-Present
Manager
Part of the ESOL (Educational Services Overseas Limited) with 9 international schools in the region
• Manage the day to day organization of the nursery and to ensure high standards of care, education, safety and well-being of children, their families and nursery staff.
• Generate, monitor, evaluate and review the effects of policies, priorities and targets of the school in practice
• Secure and sustain effective teaching and learning throughout the school and standards of children's' achievement, using benchmarks and setting targets for improvement.
• Lead, motivate, support, challenge and develop staff to ensure improvement
• Deploy and manage people and resources efficiently and effectively to meet specific objectives in line with school's strategic plan and financial context.
Kidville
Director of Operations, UAE 2011-April 2012
American franchise of early childhood center with three local branches in Dubai
• Ensured optimal operation of 3 branches' daily activities and implementation and planning of long term goals
• Reviewed and evaluated departments' performances to maintain standards in service and profitability
• Monitored revenue margins and implemented new directives for growth
• Oversaw the interim and yearly evaluations of all the staff within the branches; mentored and guided the employees in their goal settings and career paths
Kidville
Mayor (General Manager), UAE 2010-2011
• Managed the day to day activities of all 3 branches of Kidville in Dubai
• Directed a team of 20+ in the opening of two new branches in Dubai, from design, purchasing, training, marketing, customer relations, and eventually operations
• Administered the daily operations and management of all department heads: Front Desk, Early Childhood development (ECD) department; Kidville University (alternative to nursery program); Marketing Department, Birthdays & Events
• Actively directed and managed the 3 nurseries of Kidville from curriculum development to teacher training and parents relations
• Held weekly cross department meetings to ensure synergy and smooth operations of departments
• Communicated with Home Office (New York) to ensure proper implementation of policies
• Modified Home Office policies and created new programs to meet the needs and fill the gaps of local market.
• Monitored classes and teachers' performances in order to maintain high quality and consistent delivery of the programs
• Collaborated with HR in contributing to new hire process, performance appraisals and employee recognition
• Performed training sessions for all staff (teaching and administrative) of UAE and other international franchisees.
• Oversaw all marketing and advertising efforts (internal and external); Liaised between local and international organizations from parenting organizations to social media
• Performed all customer relations from one on one program promotion and design for each family, holding parent-teacher conferences, handling all complaints and ensuring customer satisfaction
Playhouse
Founder, Managing Director 2003-2010
A privately owned and the first ever early childhood development center with more than 20 employees and multiple departments (nursery, classes, summer camp, childhood development, parental seminars, birthdays, and café)
• Established an early childhood development center, from drafting the business plan and site selection to execution and start up process.
• Administered the day to day affairs of the enterprise
• Hired, trained, and led the workforce of more than 30 employees
• Managed a daily flow of over 100+ clients
• Supervised the activities of a preschool with more than 30 children ranging from 2 to 5 years of age
• Designed and implemented lesson plans and teacher training programs
• Held parent orientations and responded to inquiries from families
• Liaised an effective communication between parents, teachers, children and other employees that resulted in a successful link within the departments
• Organized extra curriculum activities and summer camps
• Designed and implemented various activity classes for children and their mothers.
Public Relation Manager 2000-2003
Atieh Bahar Consulting, Iran - The leading strategy and risk advisory firm
• Identified government and non- government stakeholders for Western companies such as Shell, BP, and Statoil operating in Iran
• Designed and implemented public relations strategies for companies doing business in Iran.
• Advised marketing teams on positive ways of communication with their audience and clients
• Worked closely with marketing department in order to produce brochures and publications
• Assisted clients for participation in Oil & Gas Shows in Iran
• Masters of Science 1998 Clinical Sciences, California State University Dominguez Hill, USA
• Bachelors of Science 1995 Immunology and Molecular Genetics, University California Los Angeles (UCLA), USA
