Henry Belleza, Systems Support Analyst

Henry Belleza

Systems Support Analyst

Wells Fargo

Location
Philippines
Education
Bachelor's degree, Electronics and Telecommunications
Experience
19 years, 8 months

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Work Experience

Total years of experience :19 years, 8 months

Systems Support Analyst at Wells Fargo
  • Philippines
  • My current job since November 2015

•Technical SME oversight.
•Lead and performs migrations, testing, and configurations management.
•Prepares documentation, procedures, and provides training.
•Leads and provides project support.
•Application Life Cycle Management, Application Sunrise and Sunset
•Assures quality, security, and risk compliance requirements are met.
•SLA, Problem, and Change Management.
•Third-Party application and vendor management and certifications.
•Weekly, monthly, quarterly reporting, highlights, and statistics.
•Developed metrics or key performance indicators for business units.
•User Acceptance Testing and Business Development.

VoIP Support Engineer at SkySwitch
  • Philippines
  • July 2015 to November 2015

•Managed backup coverage and quality.
•Troubleshoot basic software and hardware issues.
•Performed and provided root cause analysis.
•Performed problem resolution for customers and escalate when necessary.
•SLA, Availability, and Problem Management.
•System configuration management (database, applications, and web servers).
•Job automation using scripts and other tools.
•Performed and analyzed SIP call traces, CDR extraction, and DID management.
•Vendors, resellers, and customer management.

NOC Engineer - Team Lead at Globe Telecom, Inc.
  • Philippines
  • March 2007 to May 2014

•Led a team of Engineers on a 24/7 schedule.
•Workload balancing and delegation.
•Daily Accomplishment and Turn-Over (Hand-Off) Reports.
•Performance Evaluation and Improvement Plans.
•Incident, Problem, and Change Management.
•Management communication for Problem, Incidents, and Change Status.
•Project implementation and coordination with technical oversight.
•Roll-outs, swap-outs, integrations, and migrations.
•Network Management (troubleshooting, maintenance, and back-up)
•Outage report and root cause analysis.
•Vendors and Partners Management.
•Switching and Routing Configurations (E1s, Trunks, MTP/STP, TUP, ISUP, Call Routing, etc.).
•Least-Cost Routing and Call Success Rate Monitoring.

Product Engineer at Taiyo Yuden (Phils.), Inc.
  • Philippines
  • February 2005 to March 2007

•Led Cross-Functional Teams.
•Process improvements through process and yield monitoring.
•Lead-time, non-conformance, and cost reduction.
•Product and Process development and design of experimentations.
•Product Defect/Non-Conformance investigation and root-cause analysis.
•Control Plan, QPS, SPC, APQP, FMEA, and Manufacturing Standards.
•Quality and Environmental audits using ISO certification standards.

SMT Technician at NEC Technologies
  • Philippines
  • January 2002 to June 2002

•Prepared Surface Mounting Machine and Materials for mass production
•Performed preventive maintenance of SMT machines
•Troubleshoot Surface Mounting Technology Machines
•Set-up SMT machines for every change of product to process
•Made Mounting Program for Surface Mounting Machines
•Troubleshoot SMT machines on mounting process problem occurrence

Education

Bachelor's degree, Electronics and Telecommunications
  • at Technological University of the Philippines - Visayas
  • March 2004

Top 10% of graduating class 6 months internship at NEC as SMT Technician

Specialties & Skills

Wireless Voice
Customer Service
Softswitch
Routing and Switching
IT Service Management
Service Desk Management
Service Delivery
Project Management
Routing and Switching

Languages

English
Expert
Filipino
Native Speaker

Memberships

IECEP
  • Member
  • December 2005

Training and Certifications

AWS Cloud Practictioner Training Certification (Training)
Training Institute:
AWS Training and Certification
Date Attended:
August 2020
Duration:
6 hours
Fundamental Cloud Concepts for AWS (Training)
Training Institute:
Pluralsight
Date Attended:
August 2020
Duration:
2 hours
Wordpress and Marketing (Training)
Training Institute:
CourseBelt
Date Attended:
July 2020
Duration:
8 hours
Lean Six Sigma Yellow Belt (Certificate)
Date Attended:
July 2020
ITIL Service Management (Certificate)
Date Attended:
August 2020

Hobbies

  • Technologies, Football, Movies, Books, Travel, Computers, Games