Hesham Helal

• Organized warehouse function such as lock facilities and Daily operation activity.
• Supervised facility even on weekends and ensured smooth working.
• Organize packing materials inventory and monitored its incoming and outgoing items.
• Managed all shipping orders and warehouse employees.
• Monitored all incoming and outgoing drivers from warehouses.
• Evaluated employee performance and conducted appraisals accordingly.
• Dealing with subcontractors (transportations, Packing).
• Profound knowledge of logistics and warehouse distribution.
• Planning warehouse facilities.

• Preparation of Bill of Entries through E-clearance provided by Dubai Customs
• Submission of original documents to Customs with in 72 hours and record maintenance for the effective monitoring.
• Maintain and forward records of all standing guarantees and deposits to customs compliance for the timely and accurate refund of expenses.
• Assisting the walking customers and visitors, handling customer inquiries.
• Systematic filling and recording of all documents accurate, update of data in the system to enable retrieval an access when required

Maintains Shipping records, including providing tracking or shipping history information to customers on request.
• Prepares Shipping paperwork as well as completes shipping transaction in appropriate systems.
• Coordinates Returned Material Authorization (RMA) process with Customers, including issuing RMA numbers.
• Prepare boxes with appropriate labels for shipment as required.
• Prepares documentation, maintains records, and coordinates logistics for Cargo.
• Leads communications within the DHL network Hub’s & Gateway area. Schedules and Coordinates both Domestic and International Cargo transactions.
• Ensures Airlines are selected based on company objectives for cost and delivery.

• Ensure timely customs clearance of material into the Gateway.
• Ensure the accurate and on time preparation of import and export Customs declarations.
• Ensure that customer databases are maintained.
• Resolve specific disputes or provide advice on technical issues with customers.
• Maintain a thorough knowledge of Customs practices and procedures.
• Complete and manage inventory of all on-hold shipments.
• Assist consignees in clearance of sensitive or restricted shipments.
• Liaise with customs officials on specific duties payable and problem shipments.
• Comply with the regulatory policy and rules.

Customer Service Representative.

• Help Guest to play a slot machine.
• Pay cash for winner.
• Maintenance a slot machine.