Director of Information Technology
University of Hertfordshire
Total years of experience :24 years, 11 months
• Enhanced IT department operations, achieving 99% eficiency.
• Significantly cut incident response time by 70%, boosting user satisfaction by 35%.
• Successfully negotiated four highly strategic contracts, meeting business requirements at 99% rate.
• Led multiple high-value IT projects of over $1M, with no compromise on quality, timelines, or budget.
• Orchestrated the design and launch of a state-of-the-art University Data Center, alongside IT infrastructure for three new buildings leading to a significant upgrade of the University's legacy IT infrastructure, serving over 300 users and 3000 students.
• Evaluated multiple tenders simultaneously on both technical and commercial grounds, by utilizing objective scoring sheets.
• Skillfully prioritized tasks in accordance with requirements from six school deans and seven department heads as well as participating in multiple decision-making committees in a technical capacity.
• Managed software installations and upgrades on 20+ servers, 300+ PCs, and 100+ network devices.
• Developed budgets for advanced technology upgrades to meet dynamic business requirements.
• Rectified 100% of Internet access issues, and fine-tuned Internet content access rules on the firewall.
• Seamless transition of data migration on 300+ computers and 20 servers, minimizing impact on users.
• Successfully directed a team of 15 IT specialists, ensuring eficient daily operations and Strengthened IT and security policies, providing dependable network security for over 700+ staf and 3500+ students.
• Oversaw the successful enhancement of the University Network Data Centre, catering to over 700+ users and 3500+ students.
• Instituted digital transformation to replace traditional paper-based methods, leading to a 70% reduction in time and labor.
• Directed the development of a CMS-based University Website, optimizing the workflow for 20+ editors and 4 reviewers.
• Led numerous IT projects across platforms such as SIS, ERP, CMS, and ASRP from idea to execution.
• Introduced and implemented remote working solutions for 200+ academic and non-academic users and initiated online learning for over 3500+ students, ensuring 99% availability during the COVID-19 pandemic.
• Lead the integration of four systems, creating comprehensive reports and real-time dashboards.
• Managed IT department budget efectively with focus on capital expenditures, operating costs, and human resources expenses.
• Successfully directed a large-scale transformation project for the University's IT infrastructure and Data Center, fostering connectivity across nine buildings in two locations.
• Successfully managed IT infrastructure and security, providing seamless service to 1000+ users and 8000+ students.
• Demonstrated exemplary performance in steering daily operations of IT Infrastructure and Security, achieving a stellar 99% efectiveness rate.
• Fiscally responsible, managing an annual IT budget of $10 million with eficiency and prudence.
• Architected a robust Disaster Recovery Plan that ensured full functionality and seamless business continuity.
• Minimized data loss and corruption risk by 99% via a central endpoint solution implementation.
• Orchestrated hardware and software migrations for a vast network of over 2500 computers and 50+ servers, ensuring minimal disruption.
• Conceived comprehensive IT and security policies that provided data protection and access control across the University campus.
Led the development of scopes, guidelines, and milestones for six diverse projects, boosting overall project efficiency.
Optimized workflow for eight projects, continuously driving forward progress within a team of Project Managers.
Provided coaching and leadership to a team of Project Managers, consistently exceeding 90% of KPI targets.
Delivered expert advice on technical infrastructure, web hosting, and ERP solutions, resulting in a remarkable 99% client satisfaction rate.
Supervised the delivery of advisory, consultation, and implementation services through efficient management of an 11-member team.
Forged stronger stakeholder relationships and improved communication via routine technical and customer-focused meetings.
Enhanced technological efficiency and minimized transport expenses by refining remote work strategies for four subsidiary companies.
Formulated long-term business strategies through the acquisition of feedback for in-depth process improvements.
Oversaw successful completion of 12 core projects, bolstering CEO/MD's strategic business activities.
Operated in key leadership role, directing corporate operations and ICT functions.
As Deputy Managing Director, offered comprehensive strategic and operational support.
Streamlined internal processes, driving increased productivity and operational efficiency.
Leveraged ICT expertise to modernize business operations and drive growth.
Fostered interdepartmental collaboration by leading management meetings.
Doubled revenue from transport services by strategically revising trip costs and quotations
Drove a 30% revenue increase by leading the conceptualization and execution of software development and training projects.
Optimized IT Infrastructure to 100%, significantly enhancing performance.
Cultivated a high-performance culture, consistently achieving over 95% of team KPIs.
Produced comprehensive reports for the General Manager, offering insights into activities and outcomes across five departments
• Managed strategic oversight and administration of ICT acquisition, development, maintenance, and usage at STN Egypt Station.
• Controlled hardware, software, and connectivity purchases, managing budgets up to $700k and achieved the recovery of 63 misplaced HW assets valued at $140, 000 and concurrently updated inventory records.
• Enhanced technical support response speed by 40% by recruiting and managing a team of 6 engineers.
• Managed over 300 accounts, spanning Egypt and Levant, leveraging expertise in Information Technology.
Orchestrated the creation and establishment of the firm's IT infrastructure and website, achieving cost-effectiveness within a 30-day period and initiated and deployed an extensive Management Information System (MIS) to proficiently monitor, manage, and oversee over 150 ongoing projects.
Directed daily operations of the IT infrastructure to an exceptional efficiency rate of 99% for over 15 users.
Negotiated and supervised the work of various subcontractors to construct 80 sturdy cellular network sites
• Leveraged expertise in IT Infrastructure, overseeing end-to-end installation and organization within the corporate headquarters and across six branch ofices ensuring smooth IT operations, delivering seamless workflow and eficiencies within main ofice and all branches.
• Devised comprehensive computer training courses for the BBSA program, covering eight diferent applications and pioneered the development of a desktop-based automated testing engine, featuring over 500 multiple choice questions for comprehensive evaluation.
• Worked closely with top management to create an ISO-compliant operational manual, improving processes and compliance across five diferent departments.
• Spearheaded the digitization and modernization of the company's core computer network along with multiple training labs managing network services for 40+ users, overseeing maintenance, administration, and resolving various technical issues.
• Established comprehensive training programs and assessed 50+ network administrators, with focus on network management and troubleshooting.
• Acted as an interim Branch Manager, supervising sales, directing training operations, and providing direct feedback to the General Manager.
• Achieved a notable 98% client satisfaction rate through delivery of 3720 hours of comprehensive instruction.
• Empowered 1000+ individuals via advanced proficiency training in Windows and Ofice.
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