Executive Secretary
The Associated Engineering Partnership (Dar TAEP)
Total years of experience :13 years, 3 months
- Assist marketing team in preparing strategies to promote providing our consultancy services.
- Study & Analyze existing and potential status to identify and secure business development opportunities.
- Prepare effective proposals, presentations, and negotiating on business development opportunities for management.
- Establish and maintain a customer relations management database.
- Conduct competitive consultancy services analysis and market research to develop road map and sales strategy to secure new business.
- Develop good customer relationship by personal visits, phone calls, follow-ups, e-mails etc.
- Maintain strong relationship with customers for future business growth.
- Assist purchasing team in quotations activities like price and delivery negotiations with clients.
- Work with internal teams to achieve targeted business goals.
- Coordinate with Business development Manager in problem solving, resourcing and budgeting activities.
- Conduct marketing campaigns, trade shows, job fair etc. in order to increase company’s recognition.
- Attend client meetings and assist with determination of project requirements.
- Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, and preliminary schedules.
- Prepare project organization and communication charts.
- Chair site meetings and distribute minutes to all project team members.
- Track the progress and quality of work being performed by design disciplines/trades.
- Effectively and accurately communicate relevant project information to the client and project team.
- Ensure clients’ needs are met in a timely and cost effective manner.
- Review field inspection reports from Consultants throughout the lifecycle of the project.
- Issue Contracts, Letters of Intent, Purchase Orders, etc.
- Maintain Contract Execution Tracking Log.
- Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval.
- Track & manage contemplated change notices and change orders in the database.
- Prepare substantial completion certificates and ensure all required project close out documents are obtained.
- Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others.
- Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
- Troubleshoot customer issues over the phone.
- Use automated information systems to analyze the customer’s situation.
- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Responsible for compiling and generating reports as they relate to customer service surveys.
- The day-to day operations for over than 200 customers including
- Reception and appointment arrangement, filing forms and records.
- Coordinate office operation and routinely handle unusual problems under difficult circumstances
- Maintain all accounts, receive and handle financial issues, in accordance to the company's accounting recommendations.
- Public relations.
For 3 years
Scientific stream