Hiba Refai CSCP CPIM-BSCM, Supply Chain Manager

Hiba Refai CSCP CPIM-BSCM

Supply Chain Manager

General National Food Services - McDonald's Jordan DC

Location
Jordan - Amman
Education
Bachelor's degree, Chemical Engineering
Experience
14 years, 9 Months

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Work Experience

Total years of experience :14 years, 9 Months

Supply Chain Manager at General National Food Services - McDonald's Jordan DC
  • Jordan - Amman
  • My current job since April 2019

• Managing the supply chain, demand planning, logistics, clearance, order management, supplier relations, forecasting, inventory and warehousing in McDonald’s Jordan Distribution Centre.
• Setting KPI and evaluating performance for the departments and individuals.
• Enhancing and setting the SOP of the company.
• Setting SLA parameters to monitor the service level.
• Managing the operations, distribution, fleet, transportation, inventory and warehousing activities in full.
• Responsible of achieving an efficient & effective order fulfilment. Fulfilling customer demands through the most efficient use of resources.
• Planning S&OP, material planning and capacity setting to match budgets.
• Managing audits and business reviews.
• Managing a team of 4 direct reports and 40 on a dotted line.
• Developing talent, succession planning and performance management

General Manager at Amman Company for the Supply of Construction and Heavy Machinery
  • Jordan
  • October 2013 to April 2019

Managing the full supply chain cycle of a small-sized subsidiary company of Kingdom Concrete specialized in:
• Importing and exporting construction machinery and spare parts for trucks and heavy-duty machinery.
• Trading in industrial lubricants and oils (TOTAL distributor for the oil and lubricants in Jordan).
• Agents of KCP concrete pumps and machinery.
• Selling bagged cement for wholesalers.
• Sourcing strategically to strike a balance between lowest material cost and transportation.

Procurement and Insurance Manager at Kingdom Concrete (RMCCS)
  • Jordan - Amman
  • July 2009 to April 2019

Procurement & Insurance Manager 01 Jan 2011 - 25 Apr 2019
Procurement & Insurance Section Head 01 Jan 2010 - 31 Dec 2010
Procurement & Insurance Officer 25 Jul 2009 - 31 Dec 2009


PROCUREMENT Manager:

Experience in procurement, logistics and clearance issues.
Controlling the purchase and supply of all procured items & services (whether raw material required for production, spare parts for the vehicles and machines or any other administrative requirements)
Managing, developing & improving the purchasing team
Benchmarking performance of the Supply Chain
Establishing terms, pricing, quality requirements, delivery, and contracts
Reviewing all contracts/agreements to achieve ‘best price/best quality’ purchasing
Making recommendations & advising senior management on all purchasing issues
Giving sourcing input to colleagues to aid business planning & development
Negotiating price and terms of products with suppliers
Managing vendor relationships and building effective supply chain partnerships
Maintaining records of supplier contracts, agreements, goods ordered and goods received
Preparing monthly and annual financial data of the procurement department to be used in making monthly and annual budgets
Reconciling financial discrepancies by collecting and analyzing account information

INSURANCE Manager:

Responsible for all the insurance issues of seven affiliated companies
Enhancing the current insurance programme with a view of reducing the company’s exposure to risk
Preparing and managing insurance quotations and coverages required for the company on timely basis
Keeping registers of all insurance claims
Managing data to appropriately track and report to insurance carriers
Ensuring requests for certificates of insurance and other items are processed on a timely basis
Reviewing that the existing policies and coverages are accurate
Ordering policy changes providing adequate and necessary coverages for new locations and exposures
Constantly improving and updating procedures and processes
Annual renewal process for corporate insurance
Claims management and reporting

Education

Bachelor's degree, Chemical Engineering
  • at University of Jordan
  • February 2009

BSc in Chemical Engineering obtained in 4.5 years.

Specialties & Skills

Logistics
Procurement
Negotiating Contracts
Supply Chain
Insurance
planning
Excellent knowledge in Oracle (ERP) System.
Vast experience of working with a range of external suppliers
Excellent knowledge in all Microsoft Office appliations
Cost Accounting
Risk Management
Team leadership
quality assurance
auditing
accounting
operation
compliance management
team management
logistics management
purchase contracts
quotations
supply chain management
purchasing
logistics
purchasing management
negotiation
Business Planning, Operations Management, Analytical Skills, Pricing Strategy, KPI & SOP setting

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert
German
Beginner

Memberships

Jordan Engineers Association
  • Member in JEA
  • March 2009

Training and Certifications

CSCP Training Course (Training)
Training Institute:
Muhakat
Date Attended:
November 2017
Duration:
40 hours
CSCP (Certificate)
Date Attended:
July 2018
Leadership in HSQE Management (Certificate)
Date Attended:
April 2018
CSCP - preparing to take the certificate in Oct 2016 (Certificate)
Cert CII - preparing to take the certificate in Apr 2016 (Certificate)
(Certificate)
Date Attended:
April 2013
Valid Until:
April 2013
CPIM / BSCM - Basics of Supply Chain Management (Certificate)
Date Attended:
December 2012
Valid Until:
December 2012
Introduction to HYSYS (Certificate)
Date Attended:
August 2008
Valid Until:
August 2008
TOEFL ITP Test / Overall score 623 (Certificate)
Date Attended:
June 2010
Valid Until:
June 2010
Training in Basics of Supply Chain Management (Certificate)
Date Attended:
July 2010
Valid Until:
August 2010
Master Class – Junior Achievements International (Certificate)
Date Attended:
September 2007
Valid Until:
September 2007
Microsoft Unlimited Potentials (Certificate)
Date Attended:
November 2007
Valid Until:
November 2007
IELTS Certificate / Overall score 7.5 (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Specialty Lines Insurance - MENA Unraveling Growth Opportunities (Certificate)
Date Attended:
September 2012
Valid Until:
September 2012

Hobbies

  • Reading, cooking
    I've won a TV cooking competition