IT Manager
Total years of experience :30 years, 4 months
and implemented Dubai’s HO new network and infrastructure model by adapting the latest technologies in the IT world
•Implemented the latest network securities in the HO and 34 retail boutiques
•Planned and implemented new backup software and policies to safeguard company’s data
•Set a high-level roadmap for a complete digital transformation, by studying, testing and adapting new technologies in AI and Machine Learning
•Preparing a yearly business plan with a comprehensive presentation on the potential projects
•Preparing the budget for the proposed projects for Dubai operation
•Preparing an “End of year” presentation for the senior management team to showcase the newly implemented technologies and its positive effect on the business
•Analyzing gaps in the business process and recommend the best practices
•Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
•Writing and enforcing new policies and procedures based on global standards
•Accomplishing financial objectives by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing problems evaluating trends and anticipating requirements
•Completing all set projects year-on-year by coordinating the right resources by collaborating and setting timetables with stakeholders and department heads
•Directing technological research by studying organization goals, strategies, practices and user projects
•Leading the IT team by closely focusing on their areas of expertise to widen their scopes and carefully chose the right training and courses to add to their skillsets
•Attended regional conferences, summits and exhibitions with global brands and international speakers
•Lead the ERP Project upgrade (Navision
Dubai’s HQ new network and infrastructure model
•Designed the change of the network and infrastructure on a regional scale
•Prepared the budget for the proposed project for Dubai offices
•Meeting with the region’s leading technology partners to define the projects scope of work
•Working on the commercials with the project’s awarded vendors
•Managed the implementation of NetApp storage for Dubai HQ and snapshot backups in the DR
•Managed the implementation of Cisco technologies for Dubai HQ including, telephony, switches, firewalls and routers
•Managed the installation of HP servers for the proposed VMWare solution
•Coached and leading the IT team in the same proposed project and sub-projects
•Liaised with IBM and IPSoft our Global Support with our project implementation
•Proposed and lead a mobile vendor change for all our group’s Operating Companies
•Managed mobile’s plan purchase with Du
•Identified IT suppliers (Managing contracts, SLA) and developing new partnerships.
•Set up an IT Helpdesk model that suits the business need
•Managed the IT team to deliver the best technical support
•Reviewed a detailed report for the technical support with the team on monthly basis to enhance the level of support
•Reporting regional incidents to our Group IT business partner and work on solutions to prevent the recurrences
•Managed and developing IT staff, including, training, evaluation, guidance, & mentoring
the regional IT department while interacting with various business unit heads and the executive team who drive new business initiatives.
•Supervised the regional IT Team that consists of 7 members to deliver high technology standards.
•Aligned with the Global IT team Service delivery managers at IBM and Coretech Project managers.
•Service Delivery manager for YR Group MENACOM
•Leading the IT team for monthly core controls reporting for SOX compliance.
•IT Operations manager maintaining the infrastructure and applications for the Operating companies.
•Performed IT Risk management in conjunction with business impact analysis based on the IT risk assessment metrics & risk analysis chart following the business continuity plan.
•Prepared the yearly IT Capex budget planning and scheduling expenses through the Operating companies
•Designed Dubai HQ secured wireless based on our group global standards that serves 400 employees under 6 operating companies
•Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review.
•Acting member of the Global IT committee to ensure the proper implementation of SOX and follow up on its KPIs
Senior Network AdministratorJul 2012 - Jan 2015
•Managed 5 IT professionals that provides technical support for the group offices across 10 MENA countries.
•Coordinated monthly reporting in compliance with the SOX Audit.
•Liaised with Hong Kong and London GIS Network Team and the Systems Team to configure, implement and troubleshoot switches, routers in the region and to enroll new software and systems (Egnyte and O365)
•Redesigned and configured the Group Policy objects (GPO)
•Led different IT missions in different MENA Countries.
•Planned and implemented Managengine Servicedesk Plus in alignment with ITIL Framework
•Planned and implemented Caminosoft HSM archiving system.
in the maintenance of IT systems within established guidelines and procedures to ensure continuity of operations.
•Monitors and records systems performance to assist maintenance planning.
•Designed and built Dubai HQ server room which includes racks, servers, switches, tape loaders and storages.
•Supervised and implemented migration from Lotus Notes to Outlook 365 and Nortel PABX system.
•Implemented, configured and monitored multiple systems and applications including Websense webfilter, Netlow Analyzer, Landesk and Sophos Safe
from Beirut office to establish the IT department in Dubai Office.
•Supervised server and project management across multiple assignments, including backups and firewall monitoring
•Provided remote site support across Dubai, Abu Dhabi and Syria.
•Administered Microsoft Exchange 2003, VMware and CCME (Cisco Call Manager Express)
•Executed data analyses and ran diagnostics on online applications.
•Monitored security management and online systems bugs
courses: NETAPP Administration & Data Protection workshop – FastLane, DubaiAug