Organizational Development Manager
Kpmg
Total years of experience :18 years, 10 months
• Create a training plan for all territories based on functional competencies requirement.
• Estimate and monitor budget expenditure for all the training activities in all countries.
• Develop the training curriculum for all in house training and compile them in an archived library for company use.
• Arrange for outhouse training activities with training providers across the territories.
• Report to the GHRD with the monthly training activities and the training department performance.
• Deliver training sessions across all levels and countries for various subjects
Acted as: Human Resources and Administrative Affairs Manager for Egypt
(6 months).
• Plan and execute the recruitment plan for the company, and oversee the hiring and onboarding process for all levels.
• Maintain all employees files and records and created a digital record for all files.
• Execute the company's payroll.
• Perform all of the company's internal investigations.
• Oversee the license status for all stores and the necessary permits.
• Oversee the company fleet and it's Maintenance (12 vehicles).
• Developed the company internal policy in lieu with the Egyptian labor law and country regulations
Acted as: Information Technology Manager for Egypt (7 months).
• Launched the internal ticketing system along with the IT Hotline and ensured they are fully operational.
• Completed a full stock take for the IT inventory with effective In/Out process.
• Signed a maintenance agreement with Crystal Minds.
• Reduced purchase cost drastically by sourcing new suppliers and purchase channels.
• Optimized internet speed by adopting a new access policy.
• Implemented a complete overhaul for the company data center.
• Reassigned IT team objectives and roles.
• Oversee the development and execution of the annual training plan based on IHG global standards and the hotel training needs
• Head the Personal Development Plan compilation process and liaise with departmental trainers to inject the results in the annual training plan
• Lead the IHG Academy initiative with the Faculty of Tourism and Hospitality hosting 70 summer trainees in the Front Office, F&B service, and kitchen divisions. Monitor their attendance and performance, document their performance, collect and review the trainees reports on their training experience and plan the graduation ceremony
• Hold the monthly trainers communication meeting with 21 departmental trainers to discuss their progress versus the 6 months training plan, their compliance to brand standard requirements, discuss any outstanding issues, communicate new brand standard requirements, \
• Interview, select, and oversee the performance of Ebtesama foundation trainees (teenagers with disabilities) with the support of departmental trainers
• Head of the Celebrate Service Week committee
• Acting project manager for Heart Of House for the hotel
• Source and interview candidates for open vacancies and for potential candidates pool
• Document all recruitment activities and design and generate performance reports
• Follow up and maintain all recruitment channels, report all of their activities
• Develop the training plan for all company employees
• Design and deliver sales training for store employees
• Design and deliver training session for the company PMS to the management team in all territories
• Design and deliver TTT for select employees
• Deliver Selling and Customer Service skills training across the company
• Deliver PDR training for all office employees and retail managers
• Develop the presentation skills training for all office employees
• Co-develop and deliver Management training for all Magrabi managers across the company
• Compile and write the Talent Development department SOP manual
• Prepare the annual training budget for the Talent Development Department
• Launched in coordination with IT SAP® Training and Learning Solution, which involved:
o Designing and implementing master data catalogs
o Uploading historical data for all Magrabi employees
o Planning a second phase of the project for integrating a live training budget module
o System administration
• Deliver training to new hires for the Sony VAIO EMEA, Technical, CRM, an skills training
• Monitor telephone and email transactions based on Sykes quality monitoring protocols.
• Prepare periodical skill verification tests for the team.
• Collaborate with the regional operations team to evaluate and address training needs
• Deliver orientation and customer service skills training sessions to new hires
• Develop testing and evaluation procedures
• Develop and organize training manuals, multimedia visual aids, and other educational materials
• Design and deliver the technical training for these accounts:
o Palm Hills Developments (Real estate)
o Orascom Development (Real estate)
o Egynet (Internet ISP Technical support Tier 1)
o Mantrac (Heavy Machinery)
o Daihatsu (Automotives)
o Samsung (Electronics)
o Mobica (Furniture)
o NTG (Technical support for credit card POS)
o Atheeb telecom (Internet \ Voice ISP in KSA)
• Develop the training department reporting system
• Develop the training department processes and represent the department in the COPC certification committee
• Handle all customer inbound inquiries
• Handle outbound calls to Showtime customers
• Train new hires and deliver technical refreshment sessions to active employees
• Received formal training in Showtime Head office on Training techniques, and qualified as a technical trainer on all aspects
• Acting Team Manager with full responsibilities
Troubleshoot and maintain the servers, workstations, LAN and WLAN.
Planned and deployed the WLAN
Delivered training sessions to the MIS team about WLAN technology, deployment, and administration
Monitoring SMS services as a third party for Mazzika tv, Iqraa
Night shift manager, reporting to the department manager with the results of service monitoring and overall performance
Troubleshoot and maintain an Oracle database server, workstations, and the LAN
Placed first with the graduation project "Structure and Design of a contact center portal"
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