Senior Operations Manager
Alyasra Foods
Total years of experience :26 years, 9 months
Managing all logisitics operations, warehousing, distribution, quality and maintenance services
reduced total 2017 warehouse cost by 28% compared to 2016
reduced 2017 distribution cost by 14% compared to 2016
Managing all al Yasra food operation in Kuwait including transportation and Inventory control , for 3 warehouse with stock value over 35 million KD reporting to CEO
Improved fill rate by 17%
Reduced dock to stock time from 6 hours to 2 hours
Consolidated 7 warehouses to 3
Reduced rent cost by 35%
Improved IRA by 11%
Reduced manpower cost by 10%
Implemented 100% interface between ERP and WMS
Implemented Infor 10 WMS
Managing all TSC logistics activities in operated countries
(shipping, warehousing, and transportation) with over 250 staff,
warehouse area of 30, 000 sqm2 with inventory value over US$18
Million and 30, 000 SKU's, and fleet of more than 30 trucks. The
division services all TSC business units.
• Improve service fill rate from 89% to 99.5%
• Improve inventory accuracy by 11% reaching 99.97%
• Apply cross docking module for 20% of business
• Improve staff picking speed from 300 lines to 420 lines /shift / picker
• Improve inbound receiving during 2014 35% more compared to 2013
• Improve return from store to warehouse result receiving 20% better
• Increase warehouse space by 45% locations wise
• Establish produce cross dock operation for 1200000 KD annually
• Reduce stock holding days from 46 days to 29 days
• Reduce TSC convenient store shrink by 80% annually by 96000 KD
• Improve transportation delivery system by 10% increase in delivery volumes
• Improve promotional activity by 15%
• Improve exporting to other countries value wise 60%
• Improve service fill rate from 89% to 98%
• Improve inventory accuracy by 11% reaching 99%
• Apply cross docking module for 20% of business
• Improve staff picking speed from 300 lines to 420 lines /shift / picker
• Improve inbound receiving during 2014 35% more compared to 2013
• Improve return from store to warehouse result receiving 20% better
• Increase warehouse space by 45% locations wise
• Establish produce cross dock operation for 1200000 KD annually
• Reduce stock holding days from 46 days to 29 days
• Reduce TSC convenient store shrink by 80% annually by 96000 KD
• Improve transportation delivery system by 10% increase in delivery volumes
• Improve promotional activity by 15%
• Improve exporting to other countries value wise 60%
Full supply chain model awareness, Planning of procurement, production, inventory control, logistics and distribution Reducing out of stocks and back orders to acceptable levels, Mentoring and strengthening current buying team and service delivery, Preparing KPI management and action plans to improve the business, arrangement of import and export documentation, establish warehouse policies and procedures and periodically, budget preparation for the distribution & logistics division, achieving an optimum mix between supporting business, monitor day-to-day operation with supervisors and co-ordinate, Manage annual stock take as well as emergency stock counts Control reports and internal documentations required by other, ensure that all internal company policies and procedure are followed, Disaster recovery after warehouse burned 10K, Establishing new warehouses 20 K, Ramp up logistics operation during disasters.
•CRP Member & operation support team
•setting go live strategy
•applying go live plan, UATs
•training users ( 2800 user )
•Mitigate Implementation Rick
•after go live support team
•prepare end users manual
•Create new SOP “Standard Operating Procedures
•Achieve quarterly and annual targets of the entire Store
•Managing and motivating store team to increase sales and ensure efficiency, Managing stock levels and making key decisions about stock control
•Analyzing sales figures and forecasting future sales volumes to maximize profits
•Continuously review and monitor the availability of proper Merchandise levels in the store and update the Buying team on customer expectations and requirements
•Responsible for controlling the shrinkage and adhere to established shrinkage norms
•Analyzing and interpreting trends to facilitate sales planning
•Using information technology to record sales figures for data analysis and forward planning
•Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; providing or organizing training and development
•Ensuring standards for quality, customer service, health and safety are met
•Ensure highest levels of Customer Service standards across the entire Store
•Ensure high level of Visual Merchandising standards are maintained in the Stores
•Organizing special promotions, displays and events in co-ordination with Marketing Department
•Updating colleagues on business performance, new initiatives and other pertinent issues
•Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
•Maintaining awareness of market trends in the retail industry
•understanding forthcoming customer initiatives, and monitoring what local competitors are doing
•Develop the optimal product mix recommendations for each of the store zones. While conducting monthly category reviews
•Sets the overall direction for assortment optimization, plan-o-grams, new item introductions, marketing allowances, retail prices and promotional item selections
•Lead development and execution of category plans for assigned categories to maximize profitability for stores
•Own product sourcing and external supplier relationship management
•Conduct monthly category reviews utilizing both internal and external data sources to determine right product assortment
•Optimize warehouse and store level product inventory via accurate and timely forecasting
•Drive new item speed-to-shelf, test and expand promising new products and item/label/size modifications
•Conduct regular retail pricing benchmarking and analysis to set prices that maximize sales and profit margins (monitor daily gross profit fluctuations and trends)
•Set promotional item weekly priorities and secure supplier participation in advertising and other mutually beneficial business building opportunities
•Provide category insights and assortment direction to support development of store planogram s
•Support all marketing and operational initiatives
•Insure flawless execution of on-going business maintenance deliverables
•Institute systems and processes to improve productivity
•Manage and direct an associate of Category Managers
•Performs other duties as assigned. management
was one of the best experiences the thesis was about marketing service describing customer service needs in a retail environment