Senior Director Operations
DHL Express
Total years of experience :29 years, 7 months
Reporting to the Operation Manager, responsible for identifying the business needs and manage the implementation of the required solutions.
Manage the country’s Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services. Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Oversee DHL Qatar’s productive working relationship with customs and aviation authorities, and manage the gateway operation. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction.
Report and lead the country operations performance to achieve the given KPIs by the regional office. Maintain ISO 9001-2008 Quality system in all aspects across all company's functions and department.
Reporting to the Operations Programmes Group Manager, and co-managing the areas programmes managers, responsible for largest integration deployment project in the company
• Facilitates the successful and rapid deployment of Operations initiatives in the region. These initiatives can range from products and tools to applications and processes. Providing project management, operational expertise, training coordination, coaching and guidance to areas/country deployment teams achieve this by monitoring and supporting their implementation plans. The role will also have the responsibility for close liaison with deployment supplier functions such as Operations Programmes Development, IS, Operations field support and commercial and customer facing groups.
• Effectively plan Emerging Markets and Latin America areas (Middle East, Sub Sahara and Africa, South Eastern Europe and North Africa, Turkey, Israel, Common Independent States and Latin America) pilot deployment plans and assisting them in developing rollout plans. Ensuring that the area projects proceed in a controlled and planned fashion. Ensuring central visibility of these plans and handling scheduling conflicts in a professional manner.
• Ensure that product and deployment experience is leveraged within the team through sharing information and assisting new people into the team
- Prepare Eastern Europe countries for pilot sites and deployment of operations applicarions. This requires specific direction and assistance to ensure the development of the skills of the CPM (Country Project Manager) and country team during this process.
- Monitor and support countries. Ensure the proper use of the applications through remote monitoring and audit visits.
-Planning effectively. Creating with the countries pilot plans and assisting the countries in developing roll-out plans. Ensuring that the country projects proceed in a controlled and planned fashion. Ensuring visibility of these plans centrally and handling in a professional manner scheduling conflicts.
-Ensure that products and deployment experience is leveraged within the team through sharing information and helping new people into the team
- Ensuring that a quality system ISO 9002 is established, implemented and maintained in accordance with the international stander.
-Reporting on the performance of the quality system to the management team for review and as a basis for improvement of the quality system .
-Liaison with external parties on matters relating to the quality system .
-Ensuring that new projects are established, implemented and maintained in accordance to the project goal.
-Arrange for the required training related to a new project.
-Responsible for the Near East area Manifesting performance.
-Responsible for Customer integration system performance.
-Supervise Egypt couriers ( 132 couriers /14 Floaters ) ensuring that they are covering their areas properly to get 100% deliveries before 10:30 AM and work in RMS project if required .
- Provide Operations manager with the required reports of the couriers activities, I/B and O/B shipments movement, Daily flights report and AD-HOC reports including the analysis and the recommendations .
- Monitor the flights Pre Alerts and trace any missing material .
- Supervise the manifesting team ( SCL Operators ) to ensure 100% same day manifest for the O/B shipments.
- Train Operations staff on the new system applications and the new
equipment ( Scanners, sealing machine and foam machine ).
- Maintain the couriers scanners and solve any software problems.
- Prepare the flight schedule for In and Out bound material.
- Responsible for Operations Supplies store and contacting internal and external suppliers.
Responsible for tracing O/B and I/B shipments either as per customer request for O/B or Origin request for I/B shipments working with EU and US countries offices and stations as required.
Case work, Group work and social establishment management