Licensed Condominium Property Manager
PEKA Professional Property Management
Total years of experience :16 years, 3 Months
Successfully managed 14 residential and resort-style properties in Alberta, overseeing all property maintenance and achieving a 95% satisfaction rate among owners and board members.
• Oversee the maintenance, repair, and upkeep of the propertys common areas, facilities, and individual units (as per the management contract).
• Schedule regular inspections to ensure the property meets safety and appearance standards.
• Coordinate with service providers for routine maintenance and emergency repairs. Manage landscaping, snow removal, cleaning, and security services to ensure the property is well maintained and safe.
• Develop and manage the annual budget for the condominium, including maintenance and operational expenses.
• Collect condominium fees, manage billing disputes, and pursue overdue accounts.
• Oversee the condominiums reserve fund, ensuring suficient funds are available for major repairs and long-term projects.
• Organize and attend condominium board meetings, including preparing meeting agendas and minutes.
• Ensure compliance with all local, state, and federal laws, including regulations specific to condominiums.
• Keep abreast of changes in laws and regulations afecting condominium management.
• Ensure that the property and its management comply with all legal and regulatory requirements.
• Assist the board in enforcing the condominiums declaration, by-laws, and rules.
• Propose and discuss renovations, preventative maintenance or improvements with condominium board, resulting in increase in property value.
• Negotiate contracts with vendors, service providers, and contractors. Supervise the work of contractors to ensure quality and adherence to agreed terms. Evaluate vendor performance and seek bids for services to ensure competitive pricing and service excellence.
• Develop and implement emergency procedures for natural disasters, fires, and other emergencies. Coordinate response eforts during emergencies, ensuring the safety and security of residents and property. Communicate efectively with residents during and after emergencies, providing clear instructions and updates.
Community Manager for residential units. Professionally represent owner and manage the rental properties. Execute property management operations including leasing, administration and maintenance.
• Manage full leasing process including site walk throughs, processing rental applications, conducting background checks, credit checks, issuing and executing leases for approved rental applications. Perform Tenant move-in inspections and key handover.
• Ensure timely renewal of leases and ensure retention of existing Tenants.
• Professionally resolve tenant complaints and property concerns; proven efficiency resolving emergency after hour issues.
• Issue and deliver notices including Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal and other community notices.
• Monitor ageing report, follow-up with Tenants on settlement of the outstanding amounts, issuing and serving legal notices to Tenants due to non-payment of rent.
Manager for 2, 600 residential units (single family-homes, duplexes, penthouses, apartments, and town houses). Professionally represent owner for a fee management basis. Execute property management best practices to protect owner investments and maximize profits while maintaining the integrity of the property.
• Communicate regularly with owner on the vacancy rates, tenant issues, physical condition of properties and financial reports.
• Collect rents, deposits and management financial expenses, budgeting and reporting for owner; reporting includes keeping financial records from property operations, creating monthly and yearly financial building budgets.
• Professionally resolve tenant complaints and property concerns; proven efficiency resolving emergency after hour issues.
• Facilitate property maintenance issues, including scheduling regular maintenance and repair, negotiating contracts with vendors, and conducting property inspections to ensure property is in good working order and well maintained.
• Coordinate leasing efforts; sustain tenancy with qualified tenants to prevent vacancy loss.
Manager for 2, 000 residential units (apartments and buildings). Supervise and manage the site office operations. Ensure that the team members efficiently and professionally execute all assigned tasks, queries, and requests. Effectively increased occupancy levels from 89% to 96% in the initial six months’ duration
• Coordinate with all stakeholders to identify strategic and tactical operational priorities and create a cohesive plan for execution.
• Communicate with property owner’s representative about the leasing transactions, tenancy renewals, financial reports of the portfolio and tenant issues.
• Investigating and professionally resolving tenant complaints and concerns, to avoid further escalations.
• Contract and manage the services of contractors including but not limited to; security, maintenance, cleaning services, utility supply and ground keeping personnel and onsite management personnel.
Manager for over 1.4 Million Sq. Ft. of commercial units (Grade A Ofices and retails). Maintained solid relations with the MNC Tenants (Shell, Schlumberger, General Motors, Halliburton, Cigna Insurance etc.). Successfully achieved 98% occupancy in The Ofices 1, One Central within 11 months from the completion date (2017).
• Responsible for all leasing functions, which include reviewing and negotiating lease transactions and agreements. Contract with new and existing tenants by negotiating leases; collecting rents and security deposits.
• In charge to prepare and draft the annual budget (revenue, OPEX and CAPEX), reporting and financial performance of the properties by coordinating with Facility Management and Finance Departments.
• Classify RFP requirements for contract scope and budget. Contract and manage the services of contractors including but not limited to; security, maintenance, cleaning services, utility supply and ground keeping personnel and onsite management personnel.
• Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations and maintenance of assets.
• Reviewing and providing feedback to the Department Head on the annual department objectives and on the diferent SLAs (internal and external suppliers) related to Asset Management.
• Awarded top achiever for the Year 2010, Residential Leasing.
• Research and source property owners and tenants and effectively qualify them. Fully understand their requirements for leasing properties. Prepare and efficiently negotiate lease offers with the stakeholders.
• Maintain full responsibility for preparing and showing vacant homes for prospective tenants.
• Attend industry conferences and meetings to network with other real estate professionals.
• Consistently meet the sales goals and lead business development efforts, expand client database and revenue potentials.
• Conduct open houses on a regular basis.
• Research and source property owners and effectively qualify them. Fully understand their requirements for leasing properties. Prepare and efficiently negotiate lease offers on behalf of the property owners.
• Provide feedback to the property owners on viewings of the units.
• Constantly monitor market parameters to guide and advise property owners for financial impact in retaining/sustaining good Tenants. Prepares reports by collecting, analyzing, and summarizing data and trends.
• Prepare and review lease or rental agreements for Tenants and collect the specified rents and deposits.
• Forwarding the payments to Finance Department. Monitoring payments as a credit control function.
• Meet and great un-attended walk-in Clients, answering their queries, providing information, advising, and putting them in touch with the correct Consultant or Department.
• Handle all complaints and concerns received and attend to them speedily and satisfactory, escalating the issue to the Manager if of a significant or serious nature.
• Maintaining an accurate and up-to-date hard copy filing system, ensuring that all original documentation is securely stored.
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