Senior Software Support Engineer
Digital Transformation Department in Aswan Governorate
Total years of experience :13 years, 11 months
Maintain, and troubleshoot IT Systems MS Active Directory, DHCP, DNS, GPO, File Server, and Firewall.
Support end users in all IT-related issues software, hardware, network, OS, and applications.
Monitor and manage backup systems.
Set up IT Rack, Patch panel, Termination, Patching cables, and UPS.
Setup & Configure & Deployment Users On FortiClient Endpoint Management Server.
Excellent with VMWare.
Veeam backup solution.
Establishing a data center .
Installation of a network, server and firewall system .
Operating and managing servers through esxi and creating special systems for each department and division in the company .
Create a custom database for land reclamation and well drilling .
Smart Schools project Tablet in Education
A national project in Egypt
Follow up with the FME team on daily Progress on Sites.
Manage and monitor the workflow cycle with a support engineer and FM.
Support office team through internal courses.
The link between our vendors in this project such as EMAC, Huawei, Silicon 21, Click Its, GPX, and El-Fateh.
Manage and monitor this national project with eServer.
Reporting Schools database up to date frequently.
The link between the Help Desk team and the NOC team with FMEs is frequent.
Our Hospitality Team is Working on Operating system For Restaurant ( Aloha Software) .
Cover Americana restaurants in the Middle East .
Support And Resolve Tickets Issues Remotely from Egypt using Ultra VNC.
Smart Schools project Tablet in Education
National project in Egypt
Troubleshoot network technical ticket in schools.
Define and solve network problem whatever active problem or passive.
Pick up Faulty devices and Install new devices such as UPS, AP, and Switch…etc.
Test the school network and its efficiency.
Push up policies and users of schools network with NOC team.
Report maintenance cycle and take requirement evidences.
Aloha system installation & configuration .
windows 7, 8, 8.1, 10 installation & configuration & troubleshooting .
windows server 2003, 2008, installation & configuration & troubleshooting .
Network installation & configuration software & hardware .
Camera & DVR system.
Windows OS troubleshooting.
MS Office troubleshooting.
Android and iOS troubleshooting.
Knowledgeable of PC hardware components.
Knowledgeable about printer, scanner.
Windows OS, MS Office.
windows server 2003
windows 7 & 8 & 10
Micros fadilio 3700
PC's & laptop
network installation & configuration
outlook mail 2007 & 2010
install & configure FTP server .
backup server .
Information system technology