hossam fahmy, Senior Software Support Engineer

hossam fahmy

Senior Software Support Engineer

Digital Transformation Department in Aswan Governorate

Location
Egypt
Education
Bachelor's degree, information technology
Experience
13 years, 11 months

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Work Experience

Total years of experience :13 years, 11 months

Senior Software Support Engineer at Digital Transformation Department in Aswan Governorate
  • Egypt - Aswan
  • My current job since June 2022

Maintain, and troubleshoot IT Systems MS Active Directory, DHCP, DNS, GPO, File Server, and Firewall.
Support end users in all IT-related issues software, hardware, network, OS, and applications.
Monitor and manage backup systems.
Set up IT Rack, Patch panel, Termination, Patching cables, and UPS.
Setup & Configure & Deployment Users On FortiClient Endpoint Management Server.
Excellent with VMWare.
Veeam backup solution.

senior software administrator at Ministry of Defense
  • Egypt - Aswan
  • My current job since March 2024

Establishing a data center .
Installation of a network, server and firewall system .
Operating and managing servers through esxi and creating special systems for each department and division in the company .
Create a custom database for land reclamation and well drilling .

Senior Support Network Engineer of South Upper Egypt Office at Ecotel Holding
  • Egypt - Qena
  • September 2020 to September 2023

Smart Schools project Tablet in Education
A national project in Egypt

Follow up with the FME team on daily Progress on Sites.
Manage and monitor the workflow cycle with a support engineer and FM.
Support office team through internal courses.
The link between our vendors in this project such as EMAC, Huawei, Silicon 21, Click Its, GPX, and El-Fateh.
Manage and monitor this national project with eServer.
Reporting Schools database up to date frequently.
The link between the Help Desk team and the NOC team with FMEs is frequent.

Technical Support Specialist at Interact Technology Solutions
  • Egypt - Cairo
  • February 2020 to September 2020

Our Hospitality Team is Working on Operating system For Restaurant ( Aloha Software) .
Cover Americana restaurants in the Middle East .
Support And Resolve Tickets Issues Remotely from Egypt using Ultra VNC.

Support Network Engineer of Qena Office at Fiber Masr
  • Egypt - Aswan
  • February 2019 to January 2020

Smart Schools project Tablet in Education
National project in Egypt
Troubleshoot network technical ticket in schools.
Define and solve network problem whatever active problem or passive.
Pick up Faulty devices and Install new devices such as UPS, AP, and Switch…etc.
Test the school network and its efficiency.
Push up policies and users of schools network with NOC team.
Report maintenance cycle and take requirement evidences.

Supervisor Technical Support at stanly group mall and resturuent
  • Egypt - Alexandria
  • April 2017 to January 2019

Aloha system installation & configuration .
windows 7, 8, 8.1, 10 installation & configuration & troubleshooting .
windows server 2003, 2008, installation & configuration & troubleshooting .
Network installation & configuration software & hardware .
Camera & DVR system.
Windows OS troubleshooting.
MS Office troubleshooting.
Android and iOS troubleshooting.
Knowledgeable of PC hardware components.
Knowledgeable about printer, scanner.
Windows OS, MS Office.

It Technical Support at Trobicana for project
  • Egypt - Alexandria
  • June 2010 to April 2017

windows server 2003
windows 7 & 8 & 10
Micros fadilio 3700
PC's & laptop
network installation & configuration
outlook mail 2007 & 2010
install & configure FTP server .
backup server .

Education

Bachelor's degree, information technology
  • at Elshorouk Academy
  • June 2009

Information system technology

Specialties & Skills

Management
Microsystems
Windows Server
Networks
Help Desk Management
Development . fast learning
work under pressure
Good communication with the team members & Speed ​​in solving problems
Fluency in written and spoken English
Ability to prioritize as well as manage multiple
Self motivated
Strong analytical skills
High self-confidence
Excellent troubleshooting, documentation and communication skills both oral and written.
A work style that's self-directed; you can work autonomously and as part of a team.
A detailed, organized and results-oriented mindset Ability to act in a responsive and sensitive mann
Ability to think outside of the box and find creative ways to solve problems.
Superb phone, chat and email etiquette.
Flexibility to work weekends and holidays as needed based on business demands.

Languages

English
Expert

Hobbies

  • football