Project Manager / Business Owner - IT and Communication Solutions
Arabian Gulf Pearl
Total years of experience :15 years, 5 months
➢ Company: Arabian Gulf Pearl (AGP) - Kuwait Jan '12 - Till Date
Arabian Gulf Pearl is a regional General Trading and Contracting Company with multiple business units like Tendering, Petroleum & Oil Project, Construction and tele-communication Technology products solutions.
Position: Project Manager / Business Owner - IT and Communication Solutions
Key Responsibilities: • Market Research for available products and solutions related to mobile communication
• Market feasibility and business development report
• Preparing RFP and Tender documentation making sure to provide the best match in terms of financial and products availability inside and outside Kuwait.
• Adapting best practices from different standard certification authority like ISO, COBIT, etc.
• Study and plan different integrated projects related to IT and communication
• Develop new ideas and suggestions for enhancing work methods and procedures aiming to increase in productivity and profitability of the company
➢ Company: Computer Vision - Mumbai (India) Jan '91 - Aug '92
Computer Vision was a prime dealer for OEM brand of Computers and peripherals. They use to provide computers on lease and support the customer 24x7 with a team of 50+ engineers.
Position: Customer Support Engineer
Responsible for assembling OEM Brand of Computers, Card Level repairs and maintenance of PCs and related peripherals Installing PCs with DOS, Windows 3.x and configure them (using PCTCP, PCNFS, IPX/NETX, etc.) to connect to the network and testing network connectivity. Hands on experience in installing Printers, Scanners, Modems, Tape Drives, Plotters, BNC/UTP/Thicknet Network Cards, etc Terminal emulation software like Teemtalk, AT45, Assabil and other software like PCAnywhere, Norton Utilities, PCTools, and Disk Manager were used by some of the clients. Did basic programming under Dbase III & IV
➢ Company: Arabian Gulf Pearl (AGP) - Kuwait Jan '12 - Till Date
Arabian Gulf Pearl is a regional General Trading and Contracting Company with multiple business units like Tendering, Petroleum & Oil Project, Construction and tele-communication Technology products solutions.
Position: Project Manager / Business Owner - IT and Communication Solutions
Key Responsibilities: • Market Research for available products and solutions related to mobile communication
• Market feasibility and business development report
• Preparing RFP and Tender documentation making sure to provide the best match in terms of financial and products availability inside and outside Kuwait.
• Adapting best practices from different standard certification authority like ISO, COBIT, etc.
• Study and plan different integrated projects related to IT and communication
• Develop new ideas and suggestions for enhancing work methods and procedures aiming to increase in productivity and profitability of the company
➢ Company: Agility (PWC Logistics) - Kuwait Dec '06 - Dec '11
Agility (Earlier known as PWC) was established in Kuwait in 1979 and by 2004 grew to be the largest logistics provider in the Middle East. Agility is one of the world's leading providers of integrated logistics with more than 22, 000 employees in over 550 offices and 100 countries. It brings efficiency to supply chains in some of the world's most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed countries and emerging economies. The company pursued an aggressive merger strategy from 2004-2008, acquiring many global brands, some with a history dating back to the 1800s. All acquired firms were unified into a seamless global network under the Agility brand name in 2006.
Position: Manager - IT Projects (EMEA - Europe, Middle East & Africa) for Defense & Government Services
Key Responsibilities
• As a part of Audit and Compliance Team managed the planning, creation and implementation of 100+ Standard Companywide Policies and Procedure Documentation (for Dept. like - IT, Business Development, CEO Office, Contracts, Cost Control, Estimating and Pricing, FAR-CAS (Federal Acquisition Regulation - Cost Accounting Standard) Governance, Finance, General Counsel, HR, Operations, Procurement, Project Controls, Property Management, Subcontracts, Training, etc.)
• Responsible for the internal and external Audit including DCAA (Defense Control Audit Agency) and ISO 270001 surveillance audits. Prepared for COBIT (Control Objective for Information and Related Technology), CPSR (Contractor Purchasing System Review), DIACAP (Defense Information Assurance Certification and Accreditation Process) and ISO25999 certification. Define and implemented SLAs between various departments.
• Active Participation in Military SDDC (Surface Deployment and Distribution Command) briefs and DRMS (Defense Reutilization and Marketing Service) Projects in different DRMO sites.
• Project Management for the End to End (E2E) Supply Chain Management Solutions \[which includes Order Management Systems (OMS), Procurement & Warehouse Management Systems (WMS), In-Transit Visibility (ITV), and Transportation & Driver Management Solution (TDMS) \]. Also as a functional consultant, manage and delivered Business applications like Household Goods and Cargo System, Customer World Portal, Quality System Solution, Contracts Management System (for US Government and DoD Contracts), Analytics and Business Intelligence. Defined the IT Roadmap for the Business.
• Market Study for catering the solutions to Europe, US, Africa and Asia.
• System design for Low Cost and high Value offshore development and support capabilities.
• Implementation of Enterprise Risk Management Architecture
➢ Company: Arabian Gulf Pearl (AGP) - Kuwait Jan '12 - Till Date
Arabian Gulf Pearl is a regional General Trading and Contracting Company with multiple business units like Tendering, Petroleum & Oil Project, Construction and tele-communication Technology products solutions.
Position: Project Manager / Business Owner - IT and Communication Solutions
Key Responsibilities: • Market Research for available products and solutions related to mobile communication
• Market feasibility and business development report
• Preparing RFP and Tender documentation making sure to provide the best match in terms of financial and products availability inside and outside Kuwait.
• Adapting best practices from different standard certification authority like ISO, COBIT, etc.
• Study and plan different integrated projects related to IT and communication
• Develop new ideas and suggestions for enhancing work methods and procedures aiming to increase in productivity and profitability of the company
➢ Company: Agility (PWC Logistics) - Kuwait Dec '06 - Dec '11
Agility (Earlier known as PWC) was established in Kuwait in 1979 and by 2004 grew to be the largest logistics provider in the Middle East. Agility is one of the world's leading providers of integrated logistics with more than 22, 000 employees in over 550 offices and 100 countries. It brings efficiency to supply chains in some of the world's most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed countries and emerging economies. The company pursued an aggressive merger strategy from 2004-2008, acquiring many global brands, some with a history dating back to the 1800s. All acquired firms were unified into a seamless global network under the Agility brand name in 2006.
Position: Manager - IT Projects (EMEA - Europe, Middle East & Africa) for Defense & Government Services
Key Responsibilities
• As a part of Audit and Compliance Team managed the planning, creation and implementation of 100+ Standard Companywide Policies and Procedure Documentation (for Dept. like - IT, Business Development, CEO Office, Contracts, Cost Control, Estimating and Pricing, FAR-CAS (Federal Acquisition Regulation - Cost Accounting Standard) Governance, Finance, General Counsel, HR, Operations, Procurement, Project Controls, Property Management, Subcontracts, Training, etc.)
• Responsible for the internal and external Audit including DCAA (Defense Control Audit Agency) and ISO 270001 surveillance audits. Prepared for COBIT (Control Objective for Information and Related Technology), CPSR (Contractor Purchasing System Review), DIACAP (Defense Information Assurance Certification and Accreditation Process) and ISO25999 certification. Define and implemented SLAs between various departments.
• Active Participation in Military SDDC (Surface Deployment and Distribution Command) briefs and DRMS (Defense Reutilization and Marketing Service) Projects in different DRMO sites.
• Project Management for the End to End (E2E) Supply Chain Management Solutions \[which includes Order Management Systems (OMS), Procurement & Warehouse Management Systems (WMS), In-Transit Visibility (ITV), and Transportation & Driver Management Solution (TDMS) \]. Also as a functional consultant, manage and delivered Business applications like Household Goods and Cargo System, Customer World Portal, Quality System Solution, Contracts Management System (for US Government and DoD Contracts), Analytics and Business Intelligence. Defined the IT Roadmap for the Business.
• Market Study for catering the solutions to Europe, US, Africa and Asia.
• System design for Low Cost and high Value offshore development and support capabilities.
• Implementation of Enterprise Risk Management Architecture
➢ Company: AXIS Solutions for Computer Systems - Kuwait June '04 - Sept '06
AXIS Solutions is a Kuwait Shareholding Closed Company that was established in 2004. AXIS is an IT System Integrator with a special focus on key-account management. AXIS strives to represent world class partners (20+) and attract global talents (150+ from over 15 countries) . One of the companies of Kuwait and Gulf Link - (KGL) Holding for Transportation, Logistics and Supply Chain.
Position: Manager - IT Sales & Services
Key Responsibilities
• As part of the company startup team; drove business strategy and help to grow the company from 4 to 85+ resources
• Leading and directing the business toward its primary objectives of both sustainability and growth based on sales and profit.
• Translating users business/information needs into strategic and tactical plans, and executing effectively
• Researching, evaluating, and recommending IT services and products (any) for purchase and deployment; leading vendor negotiations
• Responsibilities include interviewing, hiring, and training specialists; planning, assigning, and directing work; appraising performance; rewarding and addressing complaints and resolving issues.
• Successful implementation of E-learning Solution for Schools (K12) with fully paperless classroom technology.
• Studied and designed fully Automated Port Management Solutions like NAVIS (integration with the ERP System) to handle the entire port operation (container terminal, yard, cargo, customs, agents and warehouse) with handheld devices, wireless connectivity, RFIDs and other related IT infrastructure.
• Smart Vehicle Tracking System using GSM and Thuraya based satellite tracking with event reporting (like speed, location, temperature, alarm, etc.) . Also tested MTS (Movement Tracking System) specially used by military and integrated with Tapestry Solution.
• Develop annual operational expense budgets, project budgets including capital expense plans.
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➢ Company: Arabian Gulf Pearl (AGP) - Kuwait Jan '12 - Till Date
Arabian Gulf Pearl is a regional General Trading and Contracting Company with multiple business units like Tendering, Petroleum & Oil Project, Construction and tele-communication Technology products solutions.
Position: Project Manager / Business Owner - IT and Communication Solutions
Key Responsibilities: • Market Research for available products and solutions related to mobile communication
• Market feasibility and business development report
• Preparing RFP and Tender documentation making sure to provide the best match in terms of financial and products availability inside and outside Kuwait.
• Adapting best practices from different standard certification authority like ISO, COBIT, etc.
• Study and plan different integrated projects related to IT and communication
• Develop new ideas and suggestions for enhancing work methods and procedures aiming to increase in productivity and profitability of the company
➢ Company: Agility (PWC Logistics) - Kuwait Dec '06 - Dec '11
Agility (Earlier known as PWC) was established in Kuwait in 1979 and by 2004 grew to be the largest logistics provider in the Middle East. Agility is one of the world's leading providers of integrated logistics with more than 22, 000 employees in over 550 offices and 100 countries. It brings efficiency to supply chains in some of the world's most challenging environments, offering unmatched personal service, a global footprint and customized capabilities in developed countries and emerging economies. The company pursued an aggressive merger strategy from 2004-2008, acquiring many global brands, some with a history dating back to the 1800s. All acquired firms were unified into a seamless global network under the Agility brand name in 2006.
Position: Manager - IT Projects (EMEA - Europe, Middle East & Africa) for Defense & Government Services
Key Responsibilities
• As a part of Audit and Compliance Team managed the planning, creation and implementation of 100+ Standard Companywide Policies and Procedure Documentation (for Dept. like - IT, Business Development, CEO Office, Contracts, Cost Control, Estimating and Pricing, FAR-CAS (Federal Acquisition Regulation - Cost Accounting Standard) Governance, Finance, General Counsel, HR, Operations, Procurement, Project Controls, Property Management, Subcontracts, Training, etc.)
• Responsible for the internal and external Audit including DCAA (Defense Control Audit Agency) and ISO 270001 surveillance audits. Prepared for COBIT (Control Objective for Information and Related Technology), CPSR (Contractor Purchasing System Review), DIACAP (Defense Information Assurance Certification and Accreditation Process) and ISO25999 certification. Define and implemented SLAs between various departments.
• Active Participation in Military SDDC (Surface Deployment and Distribution Command) briefs and DRMS (Defense Reutilization and Marketing Service) Projects in different DRMO sites.
• Project Management for the End to End (E2E) Supply Chain Management Solutions \[which includes Order Management Systems (OMS), Procurement & Warehouse Management Systems (WMS), In-Transit Visibility (ITV), and Transportation & Driver Management Solution (TDMS) \]. Also as a functional consultant, manage and delivered Business applications like Household Goods and Cargo System, Customer World Portal, Quality System Solution, Contracts Management System (for US Government and DoD Contracts), Analytics and Business Intelligence. Defined the IT Roadmap for the Business.
• Market Study for catering the solutions to Europe, US, Africa and Asia.
• System design for Low Cost and high Value offshore development and support capabilities.
• Implementation of Enterprise Risk Management Architecture
➢ Company: AXIS Solutions for Computer Systems - Kuwait June '04 - Sept '06
AXIS Solutions is a Kuwait Shareholding Closed Company that was established in 2004. AXIS is an IT System Integrator with a special focus on key-account management. AXIS strives to represent world class partners (20+) and attract global talents (150+ from over 15 countries) . One of the companies of Kuwait and Gulf Link - (KGL) Holding for Transportation, Logistics and Supply Chain.
Position: Manager - IT Sales & Services
Key Responsibilities
• As part of the company startup team; drove business strategy and help to grow the company from 4 to 85+ resources
• Leading and directing the business toward its primary objectives of both sustainability and growth based on sales and profit.
• Translating users business/information needs into strategic and tactical plans, and executing effectively
• Researching, evaluating, and recommending IT services and products (any) for purchase and deployment; leading vendor negotiations
• Responsibilities include interviewing, hiring, and training specialists; planning, assigning, and directing work; appraising performance; rewarding and addressing complaints and resolving issues.
• Successful implementation of E-learning Solution for Schools (K12) with fully paperless classroom technology.
• Studied and designed fully Automated Port Management Solutions like NAVIS (integration with the ERP System) to handle the entire port operation (container terminal, yard, cargo, customs, agents and warehouse) with handheld devices, wireless connectivity, RFIDs and other related IT infrastructure.
• Smart Vehicle Tracking System using GSM and Thuraya based satellite tracking with event reporting (like speed, location, temperature, alarm, etc.) . Also tested MTS (Movement Tracking System) specially used by military and integrated with Tapestry Solution.
• Develop annual operational expense budgets, project budgets including capital expense plans.
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Company: Diyar United Company - Kuwait June '93 - May '04
Diyar United Company is a leading regional Information and Communication Technology Company providing innovative Information Technology solutions, products and industry specific solutions for Government, e-Government, Homeland Security, Oil Industry, Telecommunication Industry, Transportation and Health Sector.
Position: Project Supervisor for Kuwait National Petroleum Company (KNPC) (user base of 6000+) - (Helpdesk Outsourcing project)
Service Delivery Supervisor for Kuwait National Petroleum Company (user base of 6000+) Desktop and Server Outsourcing Project with 9 Major sites (Mina Abdullah, Mina Ahmadi, Mina Shuaiba, 4 Head offices in Kuwait City, Shuwaikh and Sabhan)
Key Responsibilities: • Managing daily service jobs by: assigning engineers to jobs, assuring completing the jobs, providing technical support if required and managing daily tasks of engineers to ensure highest level of service delivery to customers, advising on parts needed to fix the problems.
• Organize Training and up-to-date information for the team members to reach customer satisfaction. Arrange monthly meetings with the team and with the customer to discuss recent matters and concerns.
• Reduce cost and spending to achieve higher profits for the company without affecting customer satisfaction and the work goals.
• Develop and maintain Data Center Operations, Business Continuity and Contingency plans including disaster recovery plans, communication and escalation plans, and emergency operations plans
• Managing projects after sale by: designing networks and cable structures, suggest configuration for servers and PCs required, plus communication structures using hubs, switches, or routers required to finally implement and build a customer site.
Position: Team Leader for Kuwait Oil Company (KOC) (user base of 4800+) - (Helpdesk Outsourcing Project)
Key Responsibilities: • Designed, implemented and maintained the IT Infrastructure for entire KOC including Prime mainframe machines, SUN Solaris, Novell and Microsoft Servers.
• Successfully setup the Helpdesk Call Center (24x7x365) to handle more than 5000 users in different locations and branches
• Responsible for the operation and security of the Microsoft, Novell and SUN Solaris based servers and applications.
• Maintained Network, Servers, Desktops and Notebooks security, by implementing security patches and Service packs through SUS. Centralized MacAfee Antivirus server using EPO to control viruses for servers and clients. System Management Server (SMS) to remotely diagnose update and maintain all users.
• Pilot migration from Novell to Microsoft was implemented and at a later stage all Novell Servers were migrated to Microsoft Operating System
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❖ Bachelor's Degree in Engineering - B.E. Electronics (With Honors) - University of Bombay
❖ Post Graduate Diploma in Computer Software and information Management