Lead generation Specialist
PTW -India
Total years of experience :14 years, 6 months
Responsibilities:
• Research Target Specific leads for each Service line.
• Create weekly newsletters. Marketing Copies.
• Create, develop White paper content client specific.
• Using Social Media interaction to convert the conversation to leads.
• Create and analyse lead generation campaigns.
• Edit and create Content for social media posts and business webpages.
• Product and competitor data research.
• Capturing leads through email campaigns and opt-in forms.
• Writing content that is unique and SEO friendly with relevant Sources if any.
• Create write and edit SEO friendly articles for web content social media sites
• Create, develop and manage content for various clients web presence.
• Analyze product features and write well researched blog posts and press releases.
• Adjust writing style based on the audience and platform.
• Copyedit and proofread all web content.
• Writing Unique/ Quality Content with no plagiarism.
• Create and execute content plans for in-house as well as third party (client) requirements.
• Actively reply to Comments and suggestions on social to nurture a positive relationship between the organisation and its community.
• Write copy, post imagery, videos, etc. to Client Specific Social channels
• Maintain and work on editorial calendars in partnership with the rest of the social team.
Clients Worked
Ansa Innovative Group.
Zon-Innovative Group.
First Alphabet Digital Marketing Pvt Ltd.
Project Worked
www.luckycoups.com
www.khattameeta.in
www.olhub.in
www.hyderabadcrackers.com/
digital69.in/
vaishnaviinteriors.in
http://www.theroyaltiger.com/
• Worked as a Sr. Customer Service Representative.
• Handled inbound payroll calls on a daily basis for 11 clients.
• Assisted and worked with the business for new pilot batch Email team.
• Attended Email trainings and a Talent Grooming program ( Upskilled for class room training )
• Handled inbound customer service email requests for more than 20 Clients.
• Facilitated the new email team with the procedures and Email handling skills.
• As a Subject Matter Expert provided on floor support, assisted and educated the employee with process questions and escalation calls.
• Worked on escalated cases for intense research and resolution to every escalated case. Within the given turnaround time.
• Worked on more than 30 Clients in the past three years and 6 months.
• Assisted and processed daily Client statistics and Call reports for the team.
• Assisted the team with On Job Trainings for the new Hires.
• Currently shadowing the New Hire Team with basic Benefits and Payroll Fundamentals.
Major Clients Served
Sodexo north America,
Avisbudget,
Credit Suisse,
ADTsecurity,
Chevron,
Credit suisse,
Ralph lauren,
CAN America
Achieve given targets.
Motivating team member and keep team members updated of any changes on a daily basis.
Check daily call report of the team members.
Help team achieve their goals. Providing strategic plan.
Provide information and training on product to new joining.
Handling complaints (from both customers and staff)
Personal duties
Reporting to senior management. Keeping in lieu.
Assisting clients and explaining the procedures of motor claims and sending them to respective Agency or Garage for vehicle repairs.
Dealing with the reputed and good service providing workshops in UAE to provide excellent service to the client.
Opening the claims and issuing the work order to workshops on a daily basis.
Handling motor total loss claims till the final settlement.
Assisting clients on a daily basis through Telephone and Email.
Finalizing the claims by issuing the credit and debit notes for Agency body shops and Garages.
Instructing Loss Adjusters in connection with the investigation of motor claims seeking the best price and a quality job.
Informing the respective Sr. Manager of progress with all litigated cases.
Ensuring statements of Disclosure and witness statements are signed and disclosed within time limit.
Notifying the manager of any issues which become evident during claims investigations, where risk management initiatives should be considered.
Undertaking general administrative work in relation of all insurance claims as allocated from time to time by the Manager.
Preparing monthly report for paid claims, recovery Claims, outstanding claims, outstanding recovery claims with help of Bordereaux.
• Answering phone calls professionally and efficiently
• Identifying, researching and resolving Clients issues using computer database
• Making follow-up calls to Clients whenever necessary
• Handling inbound and outbound calls.
• Ensuring 24/7 Customer service to the Clients
• Processing of additions/Deletion & amendments on the system.
• Processing requests online and dispatching of Medical Cards as per the given Turn around time
• Handling inbound customer calls.
• Registering all customer requests and complaints.
• Handled follow up for crucial calls and call escalations
• Worked for process called Dish network.
• Worked for billing and customer service.
• Attendant training course related to customer service.
• Attending a weekly customer satisfaction survey to ensure better Services.
• Provide effective and timely resolution of a range of customer inquiries.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Demonstrate best judgment in the disbursement of adjustments and credits.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
