Owners Association Manager
Asteco Property Management
Total years of experience :26 years, 6 Months
I am currently specialized in Owners Association Management and Community Management services,
My responsibility as an Owners Association Manager includes to Provide Owners' Association Management services in accordance with RERA Law 6 of 2019. Advise the Owners Association Board in relation to any correspondence, reports, inquiries, and complaints received relating to the Common Areas and the Owners Association assets and their management;
I am currently specialized in Owners Association Management and Community Management services, for the Villa Lantana Community, a TECOM investments residential project consisting of 440 Villas
My responsibility as a Community Manager includes providing Owners' Association Management services in accordance with RERA Law 27 of 2007. Advise the Owners Association Committee in relation to any correspondence, reports, inquiries, and complaints received relating to the Common Areas and the Owners Association assets and their management;
Associa MENA, Dubai, UAE
Community Manager (September 2015 to Date)
(Reporting to Vice President of Associa MENA - Leading a team of 4)
Job Profile:
As Community Manager Provide Owners' Association Management services in accordance with Law 27 of 2007, RERA as per the Key Performance Indices-
Attending Owners Association and Board meetings.
Provide point of contact for owners as well occupants and attend routine written and oral communication.
Customer liaison (with owners/tenants regarding accounts, statutory matters, repairs, community rules etc)
Advise and assist owners and residents/occupiers in relation to the commercial Community Rules.
Arrange for appropriately qualified contractors to undertake unscheduled repairs to and routine maintenance of the Owners Association common areas and common facilities and/or specified areas and common facilities as and when required.
Through proper supervision of the Facilities Services agreement between the OA and service providers, cause the Common Areas and common facilities to be managed, maintained and repaired so as to ensure that they are kept in good order and repair;
Report promptly to the Owners Association Board on all things requiring repair or creating a hazard or danger and take remedial action where practicable;
Obtain quotations for repair, maintenance and replacement of common areas and common facilities or specified personal areas and common facilities vested in the Owners Association;
When required, liaise with suppliers about work to be carried out on Common Areas and common facilities or when works carried out on private areas and common facilities will impact upon the Common Areas and common facilities;
Advise the Owners Association Board in relation to any correspondence, reports, enquiries and complaints received relating to the Common Areas and the Owners Association assets and their management;
Effectively and proactively work with the other teams within the Company including the Finance, Asset Management, Administration, Customer Services and the Business Development teams.
With the assistance of the Business Development team, liaise with developers, interim Owners Associations and other Owners Associations to facilitate the acquisition of new business for the Company.
Job Profile:
As Property Management / Customer Service & Property Handover Supervisor, set handover procedures & oversee handover process while complying with company’ standard requirements as per the Key Performance Indices-
Carry out verification processes to ensure documentation is complete to the minutest detail.
Manage the process of handing over properties to Customers professionally and contribute to building a positive customer experience
Continuously improve, streamline and enforce the Handover policies & processes.
Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience
Undertake pre-checks of units as required by the Management to meet all standards with regard to finishing & presentation.
Interface with concerned parties to facilitate buying required units as per standards.
Attempt to bring out outstanding issues and identify shortfalls to bring to the notice of the concerned party.
Liaise with property owners so as to ensure the highest levels of service are offered, communicating with them based on company policies and limitations; follow up on property owner requests in a timely manner.
Communicate with property owners via emails, telephone or any other in a professional manner.
Manage the customer “snag list” i.e. comments, requests, etc, and address them through proper communication, follow up, coordination and escalation with the related departments.
Coordinate with the property handover manager to develop proactive teams.
Supervise tenant’s mo ving-in, moving-out and premises fit outs.
Supervise security, cleaning, & other vendors operations in tandem with respective departments & departmental heads.
Contributions:
Streamlined processes to improve efficiency levels to maximize output.
Recognized for outstanding performance with Star Performer Award.
Recognized for Outstanding Contribution Quality Control Annual Award in 2010
Made noteworthy contributions to be adjudged as employee of the year in 2009 & 2011
Spearheaded customer satisfaction initiatives and maintained a successful track record of satisfactory work & punctual delivery.
Introduced breakthrough modifications to the existing systems and increased profitability through constant evaluation to control cost.
Successfully motivated team for business development and ensuring excellent customer satisfaction.
Job Profile:
As Customer Care & Sales Specialist, supervised key functions as per the specific Key Performance Indicators-
Promoted hotels through toll free number & undertaken sales calls to travel agencies and the companies
Attended to sales calls & familiarized potential clients with features and benefits of all Marriott hotels
Used Marriott sales strategy during sales calls to quote rates, and convert enquiry into bookings.
Maintained phone etiquette throughout the telephonic enquiry stage.
During the sale calls offered value added rates and offered personal recommendation.
Conducted cross sell policy with efforts to go the extra mile by offering alternate hotels.
Received and managed all complaints of customers and shared relevant issues to guest relation department.
Always cooperated with colleagues and supervisor in the department
Contributions:
Felicitated with the Pineapple Diamond Award thrice by top management for outstanding efforts in sales to produce 10, 359 room nights and 1736 reservations
Made noteworthy efforts to enthusiastically provide the highest level of service to guests while ensuring complete adherence to the brand standards set by Marriott.
Spearheaded sales growth, network expansion and tracked profitability
Made significant contributions by driving people development measures
Job Profile:
As Guest Service Agent /Resident Service Agent, handled reservations from various sources as per the specified Key Performance Indices-
Performed at peak efficiency to achieve targets & assigned rooms as per the reservation preferences.
Overseen guest check-ins and check outs in efficient and friendly manner within the standard time frame.
Ensured correct entry of guest details and prepared final billing of guest accounts
Arranged currency exchanges on guest requests.
Practiced gracious hospitality and promoted goodwill by being friendly, courteous, and helpful to guests.
Interfaced with both managers and fellow colleagues to complete assigned tasks at all times.
Strived to build the Hotel Brand as its representative with the most professional conduct at all times.
Attended to any reasonable requests from Management in a drive to maximise guest satisfaction
Contributions:
Provided the highest level of service standards to guests, effectively ensured adherence to daily tasks as per the Marriott brand standards.
Initiated robust steps to endure every guest checks out with highest satisfaction level and recognized thrice for outstanding guest relationship by the top management of JW Marriott Dubai
Appreciated by management for maintaining perfect attendance in Marriott Executive Apartments for 2003.
Made significant contributions in enhancing the hospitality experience and generating higher revenue & profitability
Ensured optimum staffing after undertaken competency mapping to build a competent team
Job Profile:
As Restaurant Captain, handled key tasks in the restaurant to provide the high quality of service to guests and strive to exceed their expectations as per the set Key Performance Matrices-
Prepared weekly duty rooster for staff.
Maintained inventory of stocks.
Motivated & led people towards achieving the organizational objectives and goals.
Kept control over staff productivity through conduct of work studies using time & motion study.
Facilitated and maintained hygiene in the work area.
Coordinated workplace activity & created a cooperative environment to get best results.
Identified training needs for team & developed appropriate action programmes to upgrade skills.
Contributions:
Made noteworthy contributions in ensuring customer delight and achieving high standards of guest satisfaction
Implemented initiatives for operational improvements & higher productivity.
Ensured accuracy in guest bills & followed through with prompt settlement procedures.
Made noteworthy contribution to develop the highest standards of work performance.
Ably used proper grooming and etiquette techniques to maintain pleasant appearance and always ensured professional conduct when interfacing with guests.
Job Profile:
As F&B Service Agent, handled the sales & customer service activities as per the Key Result Areas-
Undertaken orders, served food and drinks to ensure that guests have a great experience
Kept highest level of cleanliness, including safety of furniture, fixtures & fittings by using clean as you go policy.
Greeted all guests, by using their names as often as possible.
Ensured accuracy of guest bills, followed up on payments due from all guests, and posted in micros.
Recommended select items to guests through good menu knowledge, suggestions, and up-selling techniques.
Maintained high standards of personal appearance and hygiene, and meet hotel grooming & uniform standards.
Completed guest response forms, updated customers list, & followed up on customer calls, collected customer complaints & submitted it to the manager.
Contributions:
Being empowered to deal with guest problems, effectively addressed the same, & sought advice whenever unsure on what action to take in the service recovery process.
Ensured that service stations are well prepared and ready for service delivery.
Played a critical role in the hotel to be adjudged for the prestigious Phoenix Award.
Successfully increased brand equity and awareness.
Driven initiatives to create maximum customers satisfaction
Course Outline •History of the Profession •Introduction to the Property Management •Responsibilities & Duties •Real-Estate Economics and Planning •Real-Estate Marketing •Communications •Management Agreement •Tenant and Personnel Policies •Real-Estate Brokerage •Leases •Evaluation •Budgeting •Disbursements and Receipts •Calculating R.O.I.
