Sales & Business Consultant and Trainer
Self-employed
Total years of experience :23 years, 1 Months
2008 - Recent Business Consultant and Trainer (Self-employed)
I started to work in consulting, project management and coordination, and as a trainer giving professional training courses mainly in commercial issues and personal development such as: Sales Skills, Negotiation and Communication Skills, Project Management, Effective Sales, Team building, Time and Change Management
2010 - 2011 BCI-Bnet
Sales Department Manager
Responsible for the management of the sales department with main duties like planning, management, and implementation of the sales strategic plans. The department was responsible for selling Internet and Data connectivity services and solutions to Corporate customers. That includes Wireless networks, VoIP applications, Unified Communications, Network and Information Security, in addition to tailored solutions to meet customer needs.
Further, I was responsible for the internal and external SLA's to assure QoS
2006 - March 2008 Commissions and Contract Manager
1. Development and implementation of a complete performance-based incentives program for the Sales department.
2. Set up annual budgets, KPI's and follow up achievements.
3. Prepare a training program for the sales team to improve personal performance.
4. Develop internal process, procedures and policies.
5. Corporate Contracts Management including:
• Translate commercial offers into legal contracts.
• Set up SLA's.
• Assist Sales team in the negotiation process with customers.
• Set up procedures and work-flows for the implementation of the contracts.
1999-2008 Palestinian Telecommunications company
Several positions
2002 - 2006 Sales Department Manager
1. Responsible for the sales of Voice, Data, Internet and other telecommunication services.
2. Set up Sales Plans, Sales Forecast, Targets and KPI's.
3. Coaching and motivating the Sales team to meet their personal targets.
4. Corporate Account Management
• Prospecting, Contacting and Negotiating with Major Corporate Accounts.
• Monitoring the implementation of corporate deals.
• Relationship development with Major accounts on all levels.
1999 - 2002 First Engineer
1. Preparing the installation of Satellite Land Earth Stations for the international telecommunications. That included defining technical and commercial specifications, negotiating with international suppliers, analyzing tenders and qualification.
2. Project Management.
3. Participated in the initiation of Satellite Video Broadcasting Service Project.
4. Control and monitoring the facilities to improve the quality of service.
5. Responsible for the restructuring program of the company.
1997-1999 Anas Communication Services The Netherlands
Manager/ Owner
The company was established to provide all telecommunication services and products, mainly: • International telecommunications solutions.
• Mobile telecommunications services.
• Satellite telecommunications services (Inmarsat and VSAT services)
1996-1997 KPN Telecom/ Station 12 The Netherlands
International Sales Support Manager
International Sales Support Manager for the sales of Inmarsat Satellite Services and Products.
I Was responsible for all sales activities in the Middle East, Africa and Far East. That included:
1. Account Management
• Prospecting, negotiation with and contracting new customers.
• Setting up complete offers.
• Follow up the implementation process of the new contracts.
• Follow up with customers to assure customer satisfaction.
2. Channel Management: • Follow up with existing distributors and prospecting new ones.
• Training distributors and keep them aware of new technologies and developments.
• Building up a strong relationship with distributors in order to win their trust and loyalty.
• Motivate distributors and help them to meet their targets.
1991-1996 KPN Research The Netherlands
Research Engineer
Member of several research projects in telecommunications (Such as: Multimedia, Mobile communications, Satellite communications) . Mainly active the in the applicability of the services in the telecom market.
Further, I was detached to work as consultant on the operational GSM network of PTT Telecom. The main task is defined as: On- and Off-line managing of GSM, quality testing and quality improvement of the mobile network.
• 1985-1991 Delft University of Technology Delft/The Netherlands Faculty of Electrical Engineering. IR.-degree in Electrical Engineering equals Master of Science Graduated in the Telecommunications section. • Practical Training at the Greek PTT on the international telephony center. Worked on solving telephony problems on the existing connections with several foreign countries.
