USA Remote Technical Support Professional Level 2 for IBM Pureflex /FSM /System Director
IBM Egypt / USA
Total des années d'expérience :13 years, 11 Mois
Software support of IBM's Pureflex /FSM /System Director over IBM X series and IBM P series servers
Provide implementation and support to our clients who mainly use IBM Power systems with AIX Unix and Red Hat Linux operating systems.
Provide technical support for Desktops operating systems ( Windows XP, Vista, 7, Linux)
• Taking training in the nine month IT professional training scholarship in Unix System Administration track sponsored by NTI (National Telecommunication Institute) and Ministry of Communication & Information Technology (MCIT)
Check my CV file for more info about the Solaris 10 ( Unix) knowledge I have..
1-First line of technical support for part of Etisalat Misr Mobile Network that constructed by ZTE
2-Troubleshoot alarms appear on BTS ( Base Transmission Stations ), Node B (3G Stations ) & BSC ( Base Stations Controller ), report to Back office department or Field maintenance department
3- provide the customer ( Etisalat Misr Mobile operator ) technical teams with hourly, daily, weekly & monthly reports about the performance of the 2G & 3G mobile networks
4- Handle installation of new sites & change requests with Back office team, field maintenance team & subcontractors
5- Receive customer notes, requests & complains & escalate it to the intended team
The Internships & Summer Work • Participated in Vodafone Summer Training Program at the NMC (Network Management Center) Department. (2005) • Participated in Vodafone Summer Training Program at NFM (Network Field Maintenance) Department. (2006) • Participated in Vodafone Summer Training Program at Network Installation & Deployment Department. (2007)