General Store Manager
Marks & Spencer
Total years of experience :17 years, 7 Months
• Fully accountable for a growing, efficient, and profitable department store.
• Responsible for financial results of the operation. Oversee financial statements, P&Ls, and budgeting activity.
• Develop the business and deliver results - Growth.
• Recruited, maintained, developed and motivated an outstanding team.
• Lead and develop people based on Brand / Business values and culture.
• Actively analyze local market, competitors, and customers and align all strategic and commercial activities.
• Define local goals and action plans based on the international and domestic strategies and a thorough analysis of local market for business objectives.
• Demonstrate strategic choices and operational decisions to develop and drive business to achieve agreed results with cost and simplicity in mind.
• Have competence to evaluate and develop the commercial performance of the store.
• Proven ability to effectively organize, prioritize and manage a high-volume of assignments.
• Handle conflicts in a positive, solution-oriented and sustainable way.
• Recognize competence and potential, empowering co-workers to perform to the best of their abilities, and to continuously develop in their business or future assignments.
• Result-driven and focus on achieving and delivering business goals.
• Stimulate and challenge the commercial mind-set in management team.
• Responsible for spotting talents, recruiting of future potentials and for developing successors for all critical positions in store. Develop successors who are capable of driving GROWTH in business aspects, and are good examples in leading business and people.
• Develop trust, Engage and build long-term relationships towards co-worker, and matrix partners.
• Plan, review and implement Layout & Look, deliver required changes based on availability and market needs.
• Drive and deliver activities and events, provide high level of implementations standards.
• Drive marketing calendar and feedback to marketing departments on local challenges and requirements.
• Coordinate with Merchandising team to deliver the seasonal proper collection, consistently feedback and look into availability and variety.
• Cooperate directly with logistics department for timely and accuracy of shipments movements.
• Proven history of excellence in customer service, making every customer moment special.
• Service focused and driven, alignment of daily routines and tasks towards customer first concept.
• Take responsibility for own development and look to manage my matrix for support in improving competence.
• Actively provide and accept feedback - open and solution-oriented.
• Excellent troubleshooting and problem-solving skills.
• Possess highly developed networking skills
• Act as a change sponsor and initiate change.
• Demonstrate, implement and enforce policies, procedures and SOP’s.
• Maximizes sales and exceeds store budgets.
• Uses sales and space reports to determine correct allocation of space within store, and uses sales history to condense or open space out seasonally.
• Advises (Business Manager / Operations) on out of stock departments/lines, slow sellers or price sensitivities.
• Plans and organizes key/promotional.
• Drives highest possible standards of in-store visual impact.
• Administers all staff issues.
• Ensures an effective communication of issues and ideas between store and operational management.
• Manage manpower planning according to needs of Business