Operation Supervisor
Noria Pastry
Total years of experience :9 years, 8 months
Key Achievements
* Increased daily sales and profit through training staff by maximizing sales.
* Increased company savings through product and market research.
* Created an effective business plan and strategy for long term business goal.
Responsibilities:
• Oversaw daily operations by delegating duties, evaluating staff performance and providing customer service.
• Deal with employee requests regarding human resources issues, rules, and regulations
• Identifying errors and implementing suitable efficient solutions for maintaining smooth performance
• Supporting higher management with sales and profit forecast and financial management.
• Overseeing maintenance of all production equipment’s and maintaining standards of the outlets
Key Achievements
•Increased average transaction value by 25% through the deliverance of personalized customer service and marketing strategies.
•Achieved Top 10 within all stores in 2015 by providing support to management in the handling of wages, sales margins, profit targets and reducing of shrinkage.
•Achieved 100% satisfaction score during financial audits.
•Developed and implemented stock management plan in alignment with key financial targets for budget control.
•Developed and implemented a rewards system to encourage employees to drive sales and maximize performance.
•Increased customer base through the implementation of various marketing and promotional campaigns at Universities and shopping malls.
Responsibilities
•Oversaw daily operations by delegating duties, evaluating staff performance and providing customer service.
•Produced reports and completed all paperwork including banking and various financial transactions.
•Consistently achieved sales targets and drove performance throughout store to maximize productivity.
•Oversaw all inventory control-related tasks including shelving, forecasting, visual management and stock-taking.
Key Achievements
•Exceeded all financial objectives and acquired long-term contracts though client satisfaction.
•Increased savings within the company with the deliverance of strategic marketing plans.
Responsibilities :
•Provided support to daily operations by performing all administrative tasks including maintenance and scheduling.
•Planned and executed marketing and public relation events to increase company presence.
•Established and strengthened professional relationships with clients and agencies.
•Increased interest and web presence by advertising online on relevant media platforms.
•Conducted lease negotiations with a wide range of clients to ensure goals were in alignment with company objectives.
•Updated and maintained all relevant databases, and produced paperwork and legal documents.
•Conducted market research and analyzed all competitors and market numbers to advertise appropriately.
•Collected rent from tenants and attended to all clients’ needs whenever necessary
Key Achievements
•Increased daily sales by 10% and reduced shrinkage through effective store promotions and exceptional customer service.
•Increased customer presence by implementing effective visual merchandising plans.
Responsibilities:
•Performed all administrative tasks including greeting clients, attending to their inquiries, answering phone calls and managing client relations.
•Maintained high standards of merchandising to maximize sales and consistently met sales targets.
•Conducted training sessions for new hires and educated them on products, till operations and ways to build customer relationships.
Supporting the Conference & Events department to achieve department goals and objectives through out the Christmas season with Business events, Weddings, Banqueting. Delivering exceptional customer service and building strong customer relationship.
Achievements:
*Help the department with cost savings by assisting the management regarding food, beverage, decoration and other equipment's use and purchase.
*Accomplished greater interest in our brand through arranging and delivering excellent wedding parties and banqueting services, leading to increase in customer satisfaction and net profit/sale by 20%.
Responsibilities-
* To greet & welcome guests, provide professional, efficient, inspirational and friendly customer
service.
* Provide professional, efficient and friendly service to all our guests.
* Deal with guest requirements, approaching them with a positive and can do attitude.
* To deliver setup of functions, conferences, events and meetings to customer requirements.
* To promote and maintain excellent public relations and attending to inquiries, requests or
complaints promptly.
* Ensure Hilton brand standards are always maintained and comply with hotel security, health and hygiene regulations.
* Solve guest problems to exceed customer expectations.
Key Achievements
•Received Exceptional Customer Service Award by achieving a 100% score on customer satisfaction feedback and increasing customer base.
•Increased customer reservations by 15% with the implementation of an innovative promotional package in collaboration with the Marketing department.
Responsibilities
•Performed all administrative tasks including greeting clients, attending to their inquiries, answering phone calls, and scheduling appointments.
•De-escalated issues with dissatisfied customers and diffused volatile situations.
•Reported and documented safety hazards and ensured smooth daily operations.
As a customer assistant on the Men's Fragrance department I was responsible for maximizing sales of luxurious brands through in store promotions, product knowledge, personalized customer service and offering great shopping experience in general.
I have increased daily sales of my department by 20% by personal product recommendation.
Responsibilities:
* Demonstrating products to customers, offering great customer service and managing the department.
* Processing payments, managing stock, ensuring shop floors are refurbished, safe and presentable at all times.
* Supporting the in-store team with personable customer care and completing task on time.
Achievements
* Enhanced sales of the assigned department by 50% by implementing contemporary and highly effective sales tactics.
* Attained 100% customer satisfaction by taking careful feedback and building on the same to improve the customer services being delivered.
Responsibilities -
* Approach customer, delivering excellent customer experience through being passionate about product and creating a desire to buy.
* Promote and sells all company product lines at every opportunity to maximize sale.
* Maintain sophisticated retail and visual standards to capture customers’ attention and promote sales opportunities.
* Resolve complaints or queries effectively face to face or on the telephone to nurture the customer relationship and maintain loyalty.
* Ensure product availability and protection by maintaining replenishment levels, and achieving excellent stockroom and back of house standards.
* Effectively utilizing Point Of Sale systems and processes to enhance the customer experience and ensuring compliance to Company guidelines.
* Maintains high standards of personal presentation.
Achievements:
* Provided exceptional support to managers and co-workers which increased overall efficiency.
* Developed and implemented a new scheduling system that increased front office productivity by 50 percent, leading to greater time management.
Responsibilities-
Providing administrative and secretarial support to senior Management.
Greeting clients and answering the telephone.
Receiving and distributing mail and correspondence.
Gathering data and compiling various reports for management.
Conducting projects and assignments; photocopying materials;
Maintaining files; ordering supplies; and issuing correspondence.
Major in strategic management & marketing. From the completion of this course I was able to developed my managerial skills, broaden my perspectives and improve opportunities for advancement into higher management level which would essentially support my professional development in the field of business management & economics and benefits my future prospective organizations. Modules studied in MBA : Strategic Management BM701 Marketing BM710 People and Organization BM711 Accounting for Decision Makers BM712 Business Research Methods BM718 Business Ethics BM719 Entrepreneurship BM721 I have received work placement with Caffe Nero for which I had to produce weekly reports of the business and my knowledge & skills development to my Course Leader. This experience assisted me in writing my business plan and Dissertation. My final year research project was on : "How financial institutions are halting economic progress in Britain" in which I have evaluated the role of banking and other capital markets and their role in economic development and decline. I have also given insight into various industries and types of Businesses which managed to grow during the recession of 2008. The research identified the causes of financial crunch and what steps to be taken in order provide a stable financial services for economic development.
Bachelor of Business Administration Major in Marketing & Business Management Modules include: Personal Professional Development 200 Work Based Learning 200 Legal Framework BCB 201 Auditing and Accounting Systems BCB 207 Supply Chain Management BCB 202 Human Resource Development BCB 206 Marketing Planning BCB 205 Quality Management BC 204 Entrepreneurship Leadership Employee Relation Small and Medium Enterprise European Union Enlargement Dissertation. My final year topic paper was on "The economic and financial Obstacles to business world"
