Technical Project Manager
Bank of America Merrill Lynch
Total years of experience :11 years, 9 Months
Technical Project Manager Jan 2011 - Present
Bank of America Merrill Lynch
KEY ACHIEVEMENTS
Project manager for Bank of America Merrill Lynch, successfully leading teams on complex transformation/transition
Projects. Proved versatile across strategy, planning, analysis, budgeting, migration, IT, compliance, risk & control.
♦ Window 7 Migration (BAND7) . Highly commended for managing the Desktop Transformation program for the Enterprise Division in EMEA. Engaged with CTO Vertical Leads to rationalise the total number of applications in-scope. Responsible for requirements gathering, business analysis, application testing and remediation, scheduling and post-deployment support. Managed key steak holders including CTO Vertical Leads and EMEA Lines of Business to determine Windows 7 migration requirements and readiness. Excellent communication and problem solving skills were required. Interacted with other program work streams, global teams and managed SME's and HP contractors to ensure program goals. Scope included migrating 3, 000 XP users to new Win 7, across multiple platforms and migration paths (Desktops, Laptops and HVD's)
♦ Highly commended for driving a Regulatory Archiving solution for Switzerland (as a result of our global wealth management divestiture) . Project efforts included working with storage, network and local support team to determine sizing & storage requirements for the data migration and infrastructure deployment of a new ACA platform (an Autonomy product) . Key responsibilities included NAS and WINTEL server deployment, working closely with compliance, data protection officers and audit teams to ensure data polices were adhered to, including ensuring data was kept in country and correct level of access given to local compliance teams. A complex project, which involved months of planning and discussion with Autonomy, local senior management and US product managers and SME's.
♦ Window 7 Migration (BAND7) . Highly commended for managing the Desktop Transformation program for the Enterprise Division in EMEA. Engaged with CTO Vertical Leads to rationalise the total number of applications in-scope. Responsible for requirements gathering, business analysis, application testing and remediation, scheduling and post-deployment support. Managed key steak holders including CTO Vertical Leads and EMEA Lines of Business to determine Windows 7 migration requirements and readiness. Excellent communication and problem solving skills were required. Interacted with other program work streams, global teams and managed SME's and HP contractors to ensure program goals. Scope included migrating 3, 000 XP users to new Win 7, across multiple platforms and migration paths (Desktops, Laptops and HVD's)
♦ Active Directory Project. As a result of the Bank of America acquisition of Merrill Lynch, the legacy Active Directory infrastructure was deemed not fit for purpose as a result of increased user authentication and login issues in EMEA. The net impact was that traders were unable to execute time critical deals. Assigned to lead the Active Directory remediation effort impacting over 22, 000 staff across EMEA. A key transition project to migrate Merrill Lynch infrastructure to the Bank of America standard. Collaborated with regional architects
♦ Lead the Print Optimisation programme across the EMEA Region, managing sustainable change, translating business needs into technical solutions and saving $10m annually in print costs. Deployed & integrated over 2000 new print devices and 35 Print Servers across 11 sites, delivering within budget & deadline. Proved highly adept across vendor management effectively liaising with EMEA teams across diverse and demanding lines of business, including the day to day management of 7 HP engineers and a global virtual team. Directly managed a $1.3m budget.
Project Manager July 2010 - Jan 2011
Dealhub Ltd (financial services - 6 Months contract)
Effectively developed and gained considerable financial services expertise across software, e-trading, compliance & treasury management
KEY ACHIEVEMENTS
♦ Parachuted in to help implement a bespoke post trading platform for a top tier FX bank. Gained considerable financial services experience across software, e-trading, compliance & treasury management. Liaised extensively with Lines of Business to determine requirements and deployment strategy resulting in minimal business interruption. Conducted fortnightly presentation to Senior Leadership Team on project progress, financing and key issues.
♦ Windows 7: Responsible for overseeing the Windows 7 pilot to 100 users in EMEA. This was a proof-of-concept that set the blueprint for migrating the remaining organisation to Windows 7. Key activities included application rationalisation and packaging; user discovery and migration, desktop upgrade and refresh co-ordination and early life support.
Project Manager, (EMEA Change Management Team) Sep 2005 - Aug 2010
Thomson Reuters Plc
Project Change manager for Thomson Reuters, supporting global operations teams to engender sustainable technical & business change. I proactively managed & deliver complex IT, infrastructure, market data & service changes. Regularly presented at senior board level.
KEY ACHIEVEMENTS
♦ Successfully led the customer support technical readiness work stream migration for Project Eikon. Prepared 3 global technical support centres for the rollout of the application. A 12 month project that ensured the support staff were technically ready to support project at launch. Approx. 100, 000 user base.
♦ Targeted to manage a data-centre relocation effort for Reuters Messaging infrastructure and data migration, minimising impact through regular stakeholder management meetings and rigorous risk and issues workshops. Potential customer impact was over 90, 000 end users globally. Responsible for the recruitment and day-to-day management of 4 contractors, liaising with senior managers and working with support staff to ensure end-users are communicated to and impact is minimised.
♦ Worked with operational team leaders in implementing a new a management system (GMI) used by our 2nd level support team for monitoring client site data feeds. Rolled out the new system, decommissioned legacy system and worked with Operations for handover / completion.
♦ Data Centre Migration: Enlisted to oversee a complex DC migration from our Technical data centre in Docklands to a new UK 2 data centre. This included full-scale transition of our MEA data feed servers impacting 18, 500 end users. Result: Ensured full business continuity, freed up DC capacity levels, optimised disaster recovery strategy, all under an aggressive deadline.
♦ Delivered a 3000xtra (Real Time Reuters Application) over Citrix upgrade for the MEA region. A complex project involving delivery of a new platform and migrating existing users on legacy infrastructure to the new platform (new Citrix farm) . Scope of the project included the migration user profile / client data and early life support. Project impacted over 1, 500 users in over 6 countries
♦ Media project. Responsible for delivering Reuters Picture Archive upgrade. The Project involved working with the BBC, ITV and media companies to ensure minimal disruption to service while simultaneously upgrading the infrastructure to accommodate more downloads & network traffic. Project was rushed through in order to address urgent capacity issue. A seven weeks project that was given high priority.
♦ Emerging Market improvement programme. Rollout of new customer services processes across remote customer support sites as part of a follow the sun customer support programme. This including configuration management, creating and maintenance of project documents, reporting and assisting global change manager on day to day activities
♦ CRM (OIS) Integration Software monitoring rollout. Conceived, specified and project managed the rollout of a outage information platform, a service used to reduce resource and client response time during a global outage. Managed a £400k budget and application rollout to 1, 000 user base. Managed a global virtual team to ensure project was delivered to satisfaction.
Technical Support Specialist, Reuters Market Data Systems, Reuters London. 2001 - 2004
Worked in a team supporting Reuters Market Data Systems and Applications on behalf of investment banking clients. Working to stringent SLA. Highlights include:-
♦ Seconded to work as a Field Engineer for 3 months. This involved visiting a variety of client sites, working with their IT and Market Data teams to resolve a range of client issues.
♦ Completed a 3 month internal assignment in the US to support a newly formed Helpdesk team.
♦ Achieved successive promotions for outstanding contribution and project delivery.
♦ Playing a key role in the management of major banking client accounts including Merrill Lynch, Morgan Stanley, Citi Bank, UBS and Lehman Brothers
QUALIFICATIONS, MEMBERSHIPS, PROFESSIONAL TRAINING & PERSONAL DETAILS
MSc in Information Systems Management, Brunel University, Uxbridge 2000
BSc (Hons) in Political Science, Brunel University, Uxbridge 1999