Ijavudeen Mubarak, IT Support Officer

Ijavudeen Mubarak

IT Support Officer

Asia Tours and Travel

Location
India - Chennai
Education
Bachelor's degree, Computer Science and Engineering
Experience
8 years, 0 months

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Work Experience

Total years of experience :8 years, 0 months

IT Support Officer at Asia Tours and Travel
  • Qatar - Doha
  • December 2018 to June 2021

Maintaining Local IBM server machine.

Handling the servers, Bio-metric HRMS portal, Sonic firewall, CISCO switches, PBX server and phones, CCTV connections and WIFI routers.

Administering HRMS portal system for all Employees. Administering Traacs, TraacsBi, GDSMate & HRmate Nucore products.

Handling Amadeus Payment Solution platform. Administering Amadeus Selling Platform, AVH and NDC Features.

Coordinating with Payment gateway company for payment Integration with the Travel Website.

Helps in Designing Travel posters for social media marketing. Handling Company pages on Facebook, Instagram, Twitter and Snapchat.

Developing and maintaining the company websites and controlling the databases. Sorting and fixing LAN & WAN issues in the network.

Assisting on Travel software installation and maintenance.

Coordinating with GDS companies for API Integration for Airlines, Hotels, Tours and Travel Packages.

Have routine backup policies, access limitation on files and website.

Working on a few confidential projects based on Travel and Tourism.

Controlling Web based HRMS software for creating the payroll salary and WPS for all Employees.

System Administrator at Infom Atomicka Pvt Limited
  • India
  • August 2017 to August 2018

Managing AD user account, OU, Group policy, providing share and
security permissions.

Co-ordinate with PHP, Dot net, Testing and SEO
Team Projects and provide software, data and fix issues regarding to
their requests.

Providing SVN repository and SQL database access to
users and do schedule backups. . Installed and Maintained Xampp and Wamp Server.

Pro-level on Microsoft Azure Environment, Jira Bug
Tracking Tool, Asana, Wordpress, Telerik add-ons and Orange-Scrum project management Tool.

System Engineer at DHL Supply Chain (Motorola)
  • Malaysia
  • August 2015 to March 2017

Responsibilities : Installing, Upgrading, Troubleshooting Motorola systems, handheld devices like Android Mobiles, Android Tablets, Embedded Mobile
Devices, Motorola Radio, Wearable Tablets, Switches and Motorola Handheld Computers for Japanese, Chinese, Singapore Motorola Clients and Zebra Company Clients

L1 Consultant at Sutherland Global Services – Mcafee Tech Master
  • India - Chennai
  • December 2014 to June 2015

Providing Complete Tech Support for U.S Mcafee Customers by
Interacting with clients, understanding their needs & providing technical
support to clients by remotely accessing their networks &
troubleshooting the issues raised by the clients

Desktop/Application Engineer/Tech Support Executive at iHorse Technologies
  • India
  • October 2012 to October 2014

Providing server and client support for U.S and Canadian home, business
computers and company servers and their Networks. Mainly engaged in
removing viruses manually, especially Ransomwares and
troubleshooting the issues via remote desktop connection. Given Support
Over 5000+ Customers.

Education

Bachelor's degree, Computer Science and Engineering
  • at University College of Engineering Villupuram, Anna University
  • April 2012
High school or equivalent, Biology
  • at Tamilnadu State Board,A.R.L.M Matric Higher Secondary School
  • January 2008

:

High school or equivalent, Computer and Cognitive Sciences
  • at Matric Board,St.Dominic Matric Higher Secondary School
  • January 2006

Secondary school Examinations

Specialties & Skills

Technical Support
Android
System Engineering
CUSTOMER RELATIONS
CUSTOMER SUPPORT
MOTOROLA HARDWARE
NETWORKING
SERVERS
SWITCHES
TROUBLESHOOTING
UPGRADES
ADVERTISING
outlook
windows server
windows server 2008
system administration
operating systems
computer hardware troubleshooting
pc networking
windows 7

Social Profiles

Personal Website
Personal Website
xtraweb.wordpress.com

Languages

Chinese
Expert
English
Expert
Hindi
Expert
Japanese
Expert
Malay
Expert

Training and Certifications

Microsoft Certified Solution Associate (Certificate)
Date Attended:
June 2014