Service Desk Engineer
Wipro Technologies Ltd
Total years of experience :5 years, 4 months
Windows 2008 Server Management, Cisco VOIP Voice Phone Configuration, Citrix Client Installation / Troubleshooting, SAP Configuration, Cisco Devices WAN, LAN Wireless Router/ Switches Configuration, Active Directory Management, Virtual Desktop Interface Configuration, Wi-Fi Hotspot Configuration, Laptop & Portable devices Security Management, Android Mail Configuration, Symantec & MacAfee Client configuration, Printer Installation, Coordinate Between Site & It support Team (U.S & Denmark), Network Inventory & Asset Report Generation, Service Level Achievement, Service Now & BMC Remedy.
ACCOMPLISHMENTS:
•Microsoft Server 2008/2012 Configuration / Management.
•Deep Troubleshooting Windows XP, Windows 7 & Windows 8.1 & Win 10 Issues.
•Cisco VOIP Voice Phone Configuration.
•Virtual Desktop Interface & Citrix Client Installation / Troubleshooting.
•Cisco Devices WAN, LAN Wireless Router/Switches Configuration.
•Active Directory User Management & Supporting team in terms of L2 technical issues.
•Escalation (Incidents) handling over Phone, Chat, Email & log tickets in Service Now ticketing tool.
•Assignment of tickets to multiple teams as per the issue.
•Android, Windows, Apple Mail Configuration.
•Service Level (SLA) tickets tracking & Achievement with FCR.
•Installing the Application/Software through Dam Ware Software.
•Installing and configuring/Troubleshooting outlook issues.
•Pulling dump of tickets from Service Now for SLA records and ticket assignment to team.
REMOTE TROUBLESHOOTING:
•Installing the Application/Software through Dam Ware Software.
•Installing and configuring outlook.
•Troubleshooting outlook issues
Cisco Devices WAN & LAN Configuration, Active Directory Management, Structured Cabling Management, D-Link Wi-Fi Hotspot Router Configuration, Laptop & Portable devices Security Management, Windows 2012 Server Basic Management, Android Mail Configuration, Symantec Client configuration, Biometric Fingerprint Machine Configuration, Printer Installation, Coordinate Between Site & It support Team (Bangalore), Network Inventory & Asset Report Generation.
ACCOMPLISHMENTS:
•Structured Cabling Implemented Overall the Plant.
•Vendor Relations established for Fiber Optic Cable Deployment.
•Layer 3 Switches and Wi-Fi Hotspot Deployed and Configured.
•Vlan Configured Department wise for smooth flow of Bandwidth.
•Dell PowerEdge Server Daily Wise Backup Using Tape Drive & External HDD.
•Ms Outlook 2016 & SAP Troubleshooting & Configuration.
•Deep Troubleshooting Windows XP, Windows 7 & Windows 8.1 Issues.
•Employee Monitoring & Bandwidth Controlling through FORTINET & MAIPU Hardware Gateways.
•Conducting and Managing Video Conference.
•Assets Maintenance & Management & Report Generation.
REMOTE TROUBLESHOOTING:
•Installing the Application/Software through Damware Software.
•Installing and configuring outlook.
•Troubleshooting outlook issues.
Professional Experience (Continued)
CCTV:
•Ensure that daily all the cameras are working fine.
•Ensure that all the audio recording systems is working fine.
•Monitoring the employees to CCTV camera.
•If something got stolen then finding it with the recorded clips
Cisco Devices WAN & LAN Configuration, Active Directory Management, Structured Cabling Management, D-Link Wi-Fi Hotspot Router Configuration, Laptop & Portable devices Security Management, Windows 2012 Server Basic Management, Android Mail Configuration, Symantec Client configuration, Biometric Fingerprint Machine Configuration, Printer Installation, Coordinate Between Site & It support Team (Bangalore), Network Inventory & Asset Report Generation.
ACCOMPLISHMENTS:
•Dell T420 Server Daily wise Backup Using Tape Drive & External HDD.
•Employee Monitoring & Bandwidth Controlling through FORTINET & MAIPU Hardware Gateways.
•Printer Sharing & Network Print Security Management.
•SAP Installation & Configuration.
•Mapping Shared Network Drives.
•MS Outlook 2013 Troubleshooting & Configuration.
•Deep Troubleshooting Windows XP, Windows 7 & Windows 8.1 Issues.
•Installing, Configuring & Troubleshooting BCS Software.
•Conducting and Managing Video Conference.
•Assets Maintenance & Management & Report Generation.
REMOTE TROUBLESHOOTING:
•Installing the Application/Software through Damware Software.
•Installing and configuring outlook.
•Troubleshooting outlook issues.
CCTV:
•Ensure that daily all the cameras are working fine.
•Ensure that all the audio recording systems is working fine.
•Monitoring the employees to CCTV camera.
•If something got stolen then finding it with the recorded clips.
Professional Experience (Continued)
Windows XP, Windows 7 & Windows 8.1 Dell T420 Server Daily wise Backup Using Tape Drive & External HDD.
Employee Monitoring & Bandwidth Controlling through FORTINET & MAIPU Hardware Gateways.
Printer Sharing & Network Print Security Management.
SAP Installation & Configuration.
Mapping Shared Network Drives.
MS Outlook 2013 Troubleshooting & Configuration.
Deep Troubleshooting Windows XP, Windows 7 & Windows 8.1 Issues.
Installing, Configuring & Troubleshooting BCS Software.
Conducting and Managing Video Conference.
Assets Maintenance & Management & Report Generation.
Comfortable with Operating System in Windows 8.1, Windows7, Windows XP and Vista, Windows Server 2003 and 2008, Active directory 2003, Microsoft Exchange Server 2007.
Accomplishments:
•PC Assembling and Installing OS.
•Planning, Implementing, and managing network infrastructure (LAN) according to the requirement of the client.
•Installing ISA 2000 and Surf control for internet sharing, blocking porn websites and monitoring for Corporate Desktops.
•Dealing with Clients for annual maintenance contract.
•Participating in various exhibition for sales promotion.
•Troubleshooting Windows XP Issues.
•Installing and Troubleshooting Microsoft Outlook, Outlook Express.
•Installing Software’s e.g. MS Office, Photoshop, Coral draw, APS, ISM
•Installing UPS to new systems & Server power UPS remote monitoring.
•Installing OS through Norton Ghost Image.
•Installing Antivirus e.g. Symantec, Quick heal, Net protector, Kaspersky
WAN & LAN Administration:
•Static & Dynamic routing protocols Configuration (RIPv2, OSPF, EIGRP, and BGP).
•Good knowledge on structured cabling for enterprise networks.
•Sound understanding of OSI model & TCP/IP protocol suite.
FINGERPRINT ATTENDENCE MACHINE:
•Daily Attendance report.
•Daily late report by department wise
•Monthly late report by department wise
•Daily In/Out report
•Monthly In/Out report
•Monthly Attendance report for accounts department.
NETWORK LOOKOUT MONITOR:
•Monitoring the employee desktop screen.
•Ensure the internet misuse should not happen
•Recording the screen session if employee misuse system
BCA - Bachelor of Computer Application
BCA
Computer Hardware & Networking Engineering
Higher Secondary Education
Intermediate Secondary Education